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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,921 Topics
  • 54,320 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7921 Topics
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SamboonContributor I
asked in Controllers and Music services
problems setting up the system with the new app

Detected my Beam but cannot add into my network. I have factory reset the beam but it still does not work. However it can detect my sub and add into my network.

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2 months ago
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AlvinEContributor I
asked in Controllers and Music services
The new app displays and error when connecting to Sirius

Before the upgrade I could connect to my Sirius app for music selection. After the upgrade I cannot connect to Sirius. Is this being corrected in a future update?.

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Corry P
2 months ago
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DCgalTrending Lyricist I
asked in Controllers and Music services
S1 controller and downgrading software

When will the ability to downgrade software be restored to the S1 app?  I just purchased a Move speaker because it was supposed to be compatible with the S1 app and my older Sonos speakers, but in order to make it compatible, it needs a software downgrade.  The latest version of S1 removed this feature.  When will the app be updated to have that feature restored?  Thank you.

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controlav
2 months ago
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MaitreNicodemeContributor I
asked in Controllers and Music services
How to stream from a Synology NAS from the latest version of the application ?

Hello everyone,Since switching to the new version of the application, I no longer see my music library hosted on my Synology NAS. I know that I am on my network, since I can listen to music from the history, but impossible to navigate, no more search button (apart from the one that suggests searching through services that I don't have and don't want).Should I add sharing through a service addition (I saw a Plex service, I expected to find a Synology SMB Share service or something similar but nothing)? Thank you in advance for your answers.

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press250
2 months ago
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Sammo123Trending Lyricist I
asked in Controllers and Music services
amazon music

Just this weekend, my sonos has stopped playing nice with amazon music. Has worked fine for 3 years and now plays for half a song and audio stops. App shows song still playing. Spent hours talking to sonos and sky and no further along. Sonos saying its router settings, sky saying I cant change the router settings on sky max hub. Sonos radio working fine, so I can't see how it's the router or network.Anyone else having issues with amazon music?

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2 months ago
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posttadTrending Lyricist I
asked in Controllers and Music services
Apple Music problems on Sonos, my problem solved

2 x Era 300, internet connection via ethernet.Symptom: constant interruption of playlists, albums and artists in AM via Sonos.Solution that worked for me: changing the DNS server address from the address of the internet provider (Vectra Poland) to the DNS address 0.0.0.0 in the router.My problems with AM are finally over and I can enjoy Dolby Atmos sound after 2 months of playing with the internet connection, Sonos app, internet provider, etc.Maybe this solution will be helpful to someone.

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2 months ago
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mltdmContributor I
asked in Controllers and Music services
changing name of sonos speaker era 100

Trying to change name of era 100 speaker after moving 

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106rallye
2 months ago
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DKJContributor I
asked in Controllers and Music services
BBC Sounds

Running Sonos App (80.06.04 - installed 02/08/24) on Samsung Android connected to Sonos Roam SL. BBC Sounds showing as a Source but no output when selected. BUT if I open the BBC App and select a source, the Roam will play the selected channel! So BBC is authorised on phone, also on Sonos App. Something in between is not working? Having selected a station in BBC App, I see the Sonos app is correctly displaying the station that has is being broadcast and can then stop and start it from the Sonos app. (YT Music works fine directly from Sonos App).

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2 months ago
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Paul WTContributor I
posted in Controllers and Music services
amazon music

I am sure this question has been answered already but any help would be appreciated. Having had Sonos for a few years now with no issues since the new app I am having issues playing music from my playlists from Amazon music. Everytime I select a song it comes up saying ‘something went wrong. Try again’. I have rebooted everything, my internet works fine and is fast and have deleted and reinstalled the app but still having issues. Everything worked fine prior to the new app.any suggestions as to how to resolve as I am at a point now if I can’t resolve will bin my Sonos app and buy something that works!

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Corry P
2 months ago
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blindhorseContributor III
posted in Controllers and Music services
amazon music

The only way I can play amazon music on my sonos system is to use the amazon music app. The update has been a nightmare. Everytime I use the app it say no system found. Have to reset network settings Everytime.  Sort this out sonos. The system has been great since I got it about 8 years ago. 

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Corry P
2 months ago
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Oliver22hvbContributor I
posted in Controllers and Music services
Sonos not working with amazon music

Hi amazon music doesn't seem to be working through my sonos. Everything else seems to work apart from amazon music. I have tried updating the controller and sonos it self but still no luck. I keep getting the error message "the connection to amazon music was lost" or "the song is not encoded properly" I'm not sure if this a problem with my sonos or a problem at amazon musics end.

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Corry P
2 months ago
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JodiBContributor I
asked in Controllers and Music services
Alarms went off at wrong time

After a lengthy (3 hour) wait/conversation with Sonos support, I had to factory reset all my old Play:1 speakers and download the new app, following a WiFi upgrade. I reset all my alarms within the app but then the alarms went off 4 hours early. It’s the middle of the night and I don’t know why the alarms are going off. I checked the app and everything looks fine. Any ideas? I can’t wake up at 2 am every day. 

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2 months ago
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NuganooshContributor I
posted in Controllers and Music services
FINALLY THE FIX FOR THE NEW APP VERSION!

I FINALLY FIXED THE NEW APP! MY SYSTEM IS WORKUNG AMAZING AGAIN! Ok there was the click bait, here is the solution... just GET RID OFF THE NEW VERSION! Go back to 16.1 (the old version!) A lil google dive on the topic and I found this! A bit tricky with all the ad bs on apkmirror :( (so be carefull and actually download the real file not some advertising junk) but seriously I downloaded (search SONOS in apkmirror - hopefully will be a live link in my copy and paste to get you to the apk site), turned off auto update in the play store (for just SONOS) and logged in, it was all there and instantly! My playlists, my staions, my favorites, ALL my speakers and the correct network! Again this is copy and paste from a post I fpund on Reddit so please give credit there! Enjoy! From a fellow Sonos forum user, use the steps below. It worked for me and I am back to the previous version. This is for Android users. First remember to uninstall the existing Sonos app from your phone. To avoid confusi

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akerbeltz
2 months ago
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NoahdouglassContributor I
posted in Controllers and Music services
re-logging in!!

This stupid app keeps telling me to login, however I am logged in! I hate this product! Sounds great, but over priced because it's a pain in the ass to use! Anyone know the trick?

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Corry P
2 months ago
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jmhstreathamContributor I
asked in Controllers and Music services
connecting music library

My music library is stored in my PC running Windows 10. Prior to the app upgrade I could access it via my Sonos system. After the upgrade it stopped working but it seems it is now possible to connect a local library again.  When I try to add music library in the Sonos app on the PC it tells me it cannot connect. I have followed the instructions around setting up a local account and sharing the folder with this account but I'm struggling to get the PC to 'see' all the available user accounts when setting up the share? Any ideas?

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2 months ago
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DwainhContributor I
asked in Controllers and Music services
alarm not playing the station

I have always had the alarm set to play the radio but since i updated the app the alarm will only play the chime alarm even as i have set it to play the radio and it wont play anything else than the chime

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2 months ago
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finkyContributor I
posted in Controllers and Music services
music from phone to sonos

I've had same problem But have found by using iheart radio, plex, Amazon prime music, I can through sonos you can play music it's a stuff around but works

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2 months ago
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Carl LContributor I
posted in Controllers and Music services
starta SONOS

Just hemkommen efter några veckors bortavaro. Ingen har använt mina SONOS under tiden. Nu får appen inte kontakt med mina SONOS högtalare. Vad göra? Moderator edit:Google Translate-Just got home after a few weeks away. No one has used my SONOS in the meantime. Now the app cannot connect to my SONOS speakers. What to do?

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Pools-3015
2 months ago
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ecamozContributor I
asked in Controllers and Music services
SONOS iOS App - Music Library Folder Selection is overlapping with search Tab / Please CHANGE!!

Dear SONOS Product Team,on my iPhone X within the Sonos App I only can after multiple trials select the “Folder” section of My Music Library, because the icon is overlapping on the screen with the Music Library Search Tab. I cannot scroll more down, because that is how the app screen is built and presented within my iPhone X. It is next all other bad qualities of the new app, a super painful new design release that prevents me to have a smoothless app experience.This is a must changer for the next few weeks.Get your job done well, since May SONOS has lost tremendous amount of user confidence.--- New Sonos App (May 2024) Release Comment ---Atrocious work, the new app released in May is a user experience disaster. The worst I have ever seen in App release history overall. Shame on you. You removed the majority of relevant user functions within one update and now you are taking months to give us back the functionalities that we have paid for when making the decision to buy the SONOS hardw

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2 months ago
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Quentin95Contributor I
posted in Controllers and Music services
musique qui se coupe et/ou passe a la piste suivante

Bonjour, lors de l’écoute de playlist, certaines pistes ne se lancent pas du tout et le système passe à la suivante, soit la lecture démarre et s’interrompt au bout d’un temps aléatoire. quelqu’un a déjà eu ce soucis ? C’est franchement désagréable. la lecture est lancée depuis l’appli sonos  merci 

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2 months ago
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Arnaud FelixContributor I
posted in Controllers and Music services
Nouvelle application, où se trouve le parametrage des alarmes ?

Depuis la nouvelle application, je ne trouve plus je paramétrage des alarmes. Quelqu'un aurait une idées ?

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2 months ago
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JechuContributor I
asked in Controllers and Music services
How to delete a speaker on Sonos app?

I just sold my Beam 2 and I want to delete It from my Sonos app. How can anyone do this?

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2 months ago
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jebrickContributor I
asked in Controllers and Music services
App can't find Play:1 speakers with new router

The IOS app could not find my products after a replacement router was installed.  I did a factory reset as the app said and the router is showing the speakers.  The app took me through setting up the speakers then failed to link them to my account( on the app).  Now the app can’t find the Play:1s and I am not sure what to do next. 

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controlav
2 months ago
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mjr_@hotmail.com
asked in Controllers and Music services
Napster - songs cut off early, can't seek

Napster has been misbehaving for the last couple of months on my S1 system.   Two problems:A lot of tracks are cut off early, as much as a minute before the actual end.  I mean that Sonos jumps to the next track well before finishing the current track.  It’s different for each track, and not all tracks have the problem, but it’s consistent for the tracks that do (i.e., for a given album/track, it always seems to cut off early at the same point). Seeking doesn’t work at all.  If I seek in a track, I get “The connection to the server was lost” and it skips to the next track.  Merely pausing and resuming triggers this behavior.

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2 months ago
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WelshwalesTrending Lyricist II
asked in Controllers and Music services
album artwork

Can anyone at Sonos please give some indication of how to get my album artwork to show on desktop and phone / tablet apps ? Is this something that needs fixing ? If so when  Or Is there anything I can do myself to get it back that I'm not aware of ?? Thanks

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2 months ago
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