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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,076 Topics
  • 55,307 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8076 Topics
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roo007Contributor I
asked in Controllers and Music services
unable to log in as System Owner this morning

My App updated overnight and am now unable to log in as System Owner? After I open the app, I can see in the ‘Recently Played’ grey box at the top of the screen the text ‘Sign in as the System Owner to see this content’.  Once I tap ‘Sign In’ it takes me to sonos.com to sign in. I sign in there and it returns me to the App with no change.  Still unable to see ‘Recently Played’ with the same sign in request showing?

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Corry P
2 months ago
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MaravelaContributor I
asked in Controllers and Music services
Unable to enter settings.

In the new version of the app I can no longer log into my system to adjust the bass and modify my system. Thank all for the answers. 

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Corry P
2 months ago
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GarryandcoContributor I
asked in Controllers and Music services
Reliability issues

Hi I am Garry and been using Sonos for around 12 years now Over the last couple of years we are getting lots of niggly problems I have a range of products new and old most of my original system has been replaced/ upgraded but recently we are having problems with some rooms dropping out and Sonos can’t find them then 2 days later they reappear “very frustrating” never used to get any problems the system used to work seemlessly ANY IDEAS ?? Thanks 

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Corry P
2 months ago
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SonoxygenContributor I
asked in Controllers and Music services
Search my NAS in New Search

I want to seach my NAS with my music library in new search - how is this possible? I really need this function!!!!

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Corry P
2 months ago
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CPDABGContributor I
asked in Controllers and Music services
apple music

I recently bought a pair of Era 300’s. I was able to setup the speakers fine however, the streaming service I use is Apple Music and for some reason it doesn’t come up in the list of connected services. I have search manually and looked for the entire content service list . Can someone help me figure out why Apple Music doesn’t come up on my app??

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Corry P
2 months ago
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Tom van SonContributor I
asked in Controllers and Music services
Playbar disappears from app control - no changes

I have a Sonos Playbar connected via LAN. It suddenly disappeared from the App. No sound from PlaybarThe white status light is on (not blinking)App cannot find the playbar, when I search for itIf I power down the playbar the white light goes off, if I power it up again the white light goes on again.Playbar does not re-appear in the app, still no soundReset to factory settings does not work (power down, push play and volume up button at the same time and hold during power up). Instead of the status light turning orange and green blinking, it turns directly white (no blinking). I have done this factory reset many times before, and it was working at that time.I see on my router that the playbar is connected and talking to my router, because of the blinking light on the network connection that is linked to the playbar.I have no options anymore to solve this issueWho can help?  

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2 months ago
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furacaoprProdigy III
posted in Controllers and Music services
New version 80.07.05 on Play Store available now

New version available for Android: 80.07.05. No release notes yet. Installing now.

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2 months ago
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Nickw3107Contributor I
asked in Controllers and Music services
sonos app cutting out

Since the new "improved" app (designed by someone with no technical knowledge whatsoever) my Sonos products cut out endlessly and or between rooms as well. It's not my wifi as I have 3 different Sonos accounts in different locations and they all do the same. One on my boat, Sonos 1 at a house and Sonos at main residence. (1st world problem I know) BUT it just isn't good enough when I've invested £1000s in kit. On boat cuts out every minute or switched between. BEAM AMP OR Roam or One At home shifts between upto 6 different zones and or just cuts out. It's utter garbage. When will this be fixed ? Wifi on boat is >50mpsAt home it's >300mps 

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2 months ago
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KongenTrending Lyricist I
posted in Controllers and Music services
RadioPlay is not available again

RadioPlay is not available again

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K
2 months ago
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Cat22Contributor I
asked in Controllers and Music services
connecting to Wi-Fi

Hi all -  I have a new Wi-Fi network coming into the house - when I open the Sonos app obviously can’t find anywhere to connect however when I go to settings, I can’t see where I would normally click “update network” - I can’t find how to do this on the new App ? Can anyone help?! 

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Belly M
2 months ago
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oldandinthewayContributor I
asked in Controllers and Music services
Incorrect encoding message

In the new desktop app, Sonos will play songs from my music library as it always has.  Towards the end of a song, though, I will frequently get a popup saying something like Unable to play, the song is not encoded correctly.  This happens after the song has played and does not interrupt the playback.  The message appears briefly, then vanishes.  The app will then move to the next track in the queue as expected.Setup:Room 1: Sonos Ray + 2x Play:1 + Sub. Room 2: Sonos Beam + 2x Play:1 + Sub. Each room connected to a television via fiber optic cable. Desktop app running on a Mac Mini M2 system under macOS Sonoma. Music library on a Linux server with access via Samba (CIFS). Music library is large, 14,000+ tracks. Tracks mostly FLAC, 16-bit, 44.1 kHz, some Mp3 and Apple M4a.  The encoding does not seem to matter.  The message will appear for any. WiFi networking throughout.Before the new app, I would sometimes get the unable to play due to encoding message, but it could always be traced to

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2 months ago
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dvpriemEnthusiast I
asked in Controllers and Music services
Sonos Tech support cannot get my music library reconnected after the August update.

I managed to get my music library back, without playlists, in July.  In late August Sonos updated and now I can’t get my music library back.  Even the Sonos Tech said I “did everything right” by following your posted procedure, and he tried multiple times - added the library successfully, but could not get Sonos to find any song in the library.Library is connectedPath is correct.Filer persons for Share are correct.BUT Sonos just shows “No selections are available” I don’t even know what that means.Interestingly, Sono’s plays music from my library on based on the ques I manually made and saved as “sonos favorites” in the Sonos System.  I don’t know what is going on. 

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2 months ago
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JB 5Contributor I
posted in Controllers and Music services
great sound horrible software… horrible!!

What happened to Sonos? Honestly I’m just curious at this point. I’ve never seen such good engineering hit the wall with ridiculously bad software. It’s hard to believe how bad the quality of Sonos app is now . My prayers and frustration go out to SONOS 

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2 months ago
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JTKContributor I
posted in Controllers and Music services
Sonos app on MacOS

Hey everyone, this may be old news, but just thought I would pass this along in case it would be helpful given the challenges that the Sonos app is having at the moment. So I’ve been a long time Sonos equipment owner / advocate of and for the products and I’ve read so much recently (e.g., posts, news reports, etc.) about the challenges with the new app, but I don’t recall seeing much about how WELL th Mac IOS app works… kinda like the old days, at least for what I use it for. Just good old fashioned listening to music across different rooms in my house.  Give it a shot and see what you think. Hope this is helpful to the Sonos community.

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2 months ago
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HiRESrulesEnthusiast I
posted in Controllers and Music services
Album artwork not showing

 before Sonos updated the app in May, the stability and functionality was great. Since this update there has been lots of issues and some of them have been fixed and some have not and we’ve also talked about them on here.What is annoying is that all my album art that is stored on my local drive, is not showing from my NAS library and it used to work fine? It actailly works through Plex, but I prefer to use my own library, as I’ve got my own playlists that I’ve created over the years….Do we know when this will be fixed please?

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2 months ago
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FilippanContributor I
posted in Controllers and Music services
Spotify playlist for alarm doesn’t work

I’ve been using my Sonos one for 1,5 years now to wake up to a spotify playlist every morning. All of a sudden it started playing the default alarm sound instead - even when I’ve reset the alarm or created a new alarm with the same settings. Any tips? <33

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2 months ago
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sneedContributor I
asked in Controllers and Music services
can't add my music source folder

Today I tried to play. My whole library is “mp3ed”. Tried to update the library; doesn’t update. Went to “music library settings” and there was no source folder listed. Tried to add my source folder, which is on an external drive---WOULDN’T LET ME!!!! whaaaaaaaaaat?

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2 months ago
almazri
almazriProminent Collaborator I
asked in Controllers and Music services
Pin Apple Music collections

I’m unable to pin some Apple Music sections to my Home Screen in the app. Ex “Top Picks”, “Made For You”, “Stations For You” can’t be pinned. Library features can be pinned.  Is this a bug, missing feature, expected behaviour with this POS app?  Anyone know? 

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almazri
2 months ago
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David RSContributor I
asked in Controllers and Music services
App sees my Sonos stereo pair, wont play anything

I have two play 1’s which the app can see just fine as a stereo pair, white lights on the speakers and all good to go. Except that when I try to play anything it just thinks about it forever and I get no music, just a spinning circle where the play icon was. My music services are all connected, I can search for any music I want to play, all the expected results come up,  just can’t actually play it. The best system is now the worst, no way am I ever buying another speaker from this utter shambles, I’ve ummed and aahed about getting shiny new Sonos speakers but the entire company and product has been absolutely crap for months now and I’m done.

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2 months ago
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D247LContributor I
asked in Controllers and Music services
Incoming phone calls while using the app

While using the app on my Android phone, when I get an incoming call I no longer have access to the app in order to mute or turn down the music until I answer the call, and ask them wait a minute until I navigate back to the app to turn down the music. Is there a way around this? For instance, an (always on top) set of controls, or a setting to auto mute during incoming calls, or something like that.

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sigh
2 months ago
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UsedtobehappyContributor I
asked in Controllers and Music services
Can’t see music on my Mac

Music on my Mac again not visible (No selections are available), starting yesterday.  (This occurred before after the “upgrade”, but I managed to get it working for a couple of months.  Restarted, dropped and re-added library, blah bal blah.Any ideas?  I’m ready to toss Sonos and buy new speakers (I was about to buy more Sonos speakers before the upgrade disaster).

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2 months ago
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Sherlock31Contributor I
asked in Controllers and Music services
Windows desktop App won't connect to my two Play 1 speakers setup as stereo pair

Since an inadvertent lapse allowed my two Play 1 speakers to be updated a few weeks ago, I have no longer been able to use my S2 App which I had previously been very happy with. I have been using the Windows Desktop App to play my music. Not very convenient but it least it works. Or it did until today. Now it says it has found my system but clicking ‘Lets connect’ never works. See below screenshots. Have SONOS changed something else without me knowing again??Any help or ideas would be appreciated? I have completely lost faith in SONOS which I previously loved for many years.I tried chatting to support but after answering a long list of questions the bot decided it couldn’t help me and basically shut my issue down. How to win friends and influence people - NOT.   

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2 months ago
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KB_Contributor I
asked in Controllers and Music services
Sonos and Spotify Playlists -- something went wrong

Hello,I've been struggling with a problem with Sonos and Spotify for a few days now. I can't play playlists in the Sonos app. The playlist displays correctly, if I click on any song in the playlist, the first song starts playing, if I subsequently click on any other song, the message "Something went wrong..." appears.What works is clicking on the "Next track" icon. Video:  Other services like Youtube Premium work fine. Playing directly in the Spotify app works as well.What solutions have I tried?- restarting the router- restarting all Sonos devices- Deleting apps (Sonos and Spotify) and their data- Reset all Sonos devices to their default stateNothing helped.Has anyone solved this problem? Thank you very much.KB

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MoPac
2 months ago
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DarkstormyrainContributor I
asked in Controllers and Music services
Overnight weirdness

Woke up this morning to my sonos alarm on my wall mounted Ray going off so I get up and grab my phone to shut it off..   It wasn't listed in my system anymore only one of my Roams.. Later this morning my connect and my other roam appears in the app but still no ray and nor does my bookshelf I logged into my computer to check emails and decided to look at the sonos app on it and sure enough was my Ray and my bookshelf BUT not my roams or connect.Here is a Pic of both my android and pc app side by side. Note: at this time only my ray is connected by wire.  

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Corry P
2 months ago
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cwmanContributor I
asked in Controllers and Music services
iOS App does not show all albums from artist from Apple Music

Hello,we had that issue already with the old app, but there we saw a lot more.With the new iOS-App, I can only see round about 30 Albums instead of 230. And it is not possible to sort them in a correct order.The artist is from Apple Music.Why is the list filtered by Sonos? I would expect the same result in the Sonos app and in the Apple Music app.Best RegardsChristian

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2 months ago
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