Controllers and Music services

Hi everyone,I've been experiencing a strange inconsistency with the Plex integration in Sonos, and I believe it may be a UI-related bug.### The issue:- When I **search for a track** using the **Sonos mobile app** (tested on both Android and iOS), the result appears but is **grayed out** and cannot be clicked or played.- However, when I perform the **same search using the Sonos controller app on Windows**, the **track is fully clickable and plays perfectly**.- In both cases, I’m logged into the same Sonos system and accessing the same Plex server.### Additional details:- I run Plex on a QNAP server (Docker, host networking, public IP and port 32400 exposed).- Remote access is fully working.- Album and artist search results appear normally in all Sonos apps and are fully playable.- Tracks also play correctly from within albums — this only affects search results for individual tracks in the **mobile apps**.- Plex logs

I was hoping after todays firmware update that the S1 app on Android would no longer prompt me or give me the option to turn of said prompt to downgrade to S2 version. Please Sonos, update the app so I can shut this off in settings! Thank you! 😥 

I have 21 devices throughout my home and all were working yesterday. Today (4/1/2025 how appropriate) I opened the app to see that a software update was required. The update takes several minutes and fails every time I try it. I have rebooted all devices and my router. Does anyone know what I can try to resolve the issue?

Since the May 2024 updates of the android application & still currently (80.17.09 02/2025 ) - loss of queue list management- Difficulty displaying large playlists - impossible to manage libraries- intolerable latencies in commands ( 10 second wait to increase sound or pause )This is not related to the infrastructure of my home, I do not reproduce these symptoms on the S2 application installed on my PC on the same wifi network.What can I do to restore these functions? 

The snooze function is not working on my samsung s24ultra. I have all the latest updates installed.Alarms are working.

I just received an email that Calm integration with Sonos will end. This is a big loss, as my whole family uses this. We will definitely cancel our Calm subscription, but it also is a blow for Sonos. Very unfortunate that this happened after being on Sonos for many years. 

Anybody seen this?Wouldn't be so bad, if not April 1st…Moderator Note: Modified in accordance with the Community Code of Conduct.(link to @controlav’s Phonos app Facebook page removed)

Wandering about the place connecting speakers as I did some chores in different rooms to listen to my playlist. Go to Sonos app to disengage the zones and…WTF! I mean WTFF!App now useless as it insists i perform an update I do not want to. My system works just fine as it is. After reading various problems I have neither the time and most definitely not the inclination to become an updated “network expert” to sort out problems I never asked for. Sonos you have to bricked my heavy investment in your product.Fortunately I also use SonoPad - for controlling the TV volume - which allowed me to separate my speakers.Why MUST I update my Sonos system to continue to use it?

Hi,Problem: when I do a research for a song I only have access to playlists, not individual songs. I'm logged as admin. Thanks Romain  

It is possible to set a uniform volume for songs somewhere in the Sonos system. For example, one plays loudly, one is muted, and the other is quiet.

Why can’t I access any podcasts? Under the podcast services in the app are Amazon, Audible and Pocket Casts.None of those allow access to any podcasts! It seems they don’t work on Spotify either. Why do these services appear on the podcast service menu?I’ve removed and reinstalled everything, signed in and out of everything.Still no access to the world’s podcasts in the Sonos app anywhere.AirPlay isn’t an option. What’s going on here? Is there a solution, or is Sonos making false promises?

My previous post “Play & shuffle from folder view of local library still missing from Oct 28 app update” has been closed to further comments, so I’m continuing here.As the topic says, the ability to play or shuffle from the folder view of the local music library is still missing from today’s iOS version, 80.16.32, with firmware 83.1-61210.

I am a long-time Deezer user on my Sonos S1 setup.  Starting today, I am getting the error “unable to browse music service”.  All my efforts to fix the issue have been unsuccessful.  Can someone who is subscribed to the Deezer service tell me whether they can still access the service?  I need to know if this is a problem affecting me only, or whether it is a system issue. Thanks!

How have you still not read the room? Your app doesn’t work. You mistake social media for real life.  You could at least make your crapppp work. Capeesh?Moderator Note: Modified in accordance with the Community Code of Conduct.

Why is this thing so bad. It lags, the UI is terrible and the features are crap. It reminds me of an old version of iTunes. Sonos you really need to take note from the likes of Spotify and Google, their apps are amazing. 

I’m playing music from a personal library on a NAS, with the music managed by the Apple Music app on an iMac.Everything set up according to instructions etc - and everything works, plays etc. So far, so good. Metadata is correctly registered.But - the play screen on the app does not show album correctly. It shows some iTunes Library XML gibberish. On the MacOS app, album is shown correctly (image following in a post below)Is there something to do to correct this? Or is it yet another thing that hasn’t quite caught up btewwen the old and the new app?PS: Could we get correct sorting of names with starting with “The” and “A” - dropping these from the sort order as it should be?Screenshot showing correct album information from the MacOS app.

Somebody raised this issue a few months ago, related to an iPhone. You have marked it answered on the basis that Sonos are aware of the problem but have no idea when it will be fixed.I have had the problem on my Android phone for a few months.Please provide an update on the problem resolution.Best wishesBob, Austria

Why can’t I arrange my song lists as I want??? 

Sonos does not appear to have fixed its glitches that well App still slow, hangs, freezes and can’t find the server despite my network being 100% okdoes this happen to others?

I just noticed the latest update for the Android App to 80.18.23 and upon launching it then invoked the update of each Sonos device to OS Version 84.1-63110. Unfortunately the new App hung at the “Finishing update” stage.  I left it for 30 minutes and nothing happened but the spinning wheel.The Android App and the devices are all reporting that they are at the correct level now so I presume it hung whilst cleaning up but it doesn’t fill you with confidence.

I realize that there have been multiple prior posts on the subject of Amazon Music not updating on the Sonos app. But none have been at all recent, at least that I was able to find. My problem is simple yet frustrating: No matter how many times I add an album from Amazon Music it never appears in the Sonos app no matter how long I wait.  I have signed in and out of Amazon Music.  No luck.  I have rebooted multiple times. No luck. I have refreshed the Sonos app. No luck. Now, I realize that this may be exclusively an Amazon issue, with Sonos as a hapless victim. But given all the issues with the Sonos app, I suspect not. All of my earlier Amazon Music choices are present and working. Only anything new does not populate. Any advice or suggestions would be most appreciated. With thanks. Matteo  

I’ve had a Sonos Beam 1st Gen and several other Sonos speakers for a few years; they worked fine with both the Sonos App and Airplay. For the last few months, however, while all my Sonos speakers continue to work fine with the App, and my other Sonos speakers continue to work fine with Airplay, the Beam no longer works with Airplay. I’ve power-cycled the Beam and restarted my router several times, but the Beam still doesn’t work. Everything has been updated to the latest versions. I’ve noted that there have been several other posts with the same issue in these forums. Is there anything else I can try?

On opening the controller this afternoon after non use for a couple of days the controller window opens but its empty, Windows 11 with latest updates.  I did a system restore to before the latest update thinking it may be the culprit but its not that.  I deleted the app and reinstalled to no avail. It works fine on my Windows 10 machine, tablet and phone. Any thoughts anyone?  

Hi, I'm joining the club of people whose Sonos app doesn't play podcasts on Youtube Music. This issue is also valid on Android12 (S10e), Android15 (P9P), Apple IOS18.3 (iPhone14) and Windows10. I’m facing two problems:1) the new episodes list is empty, but only on mobile apps (Android +IOS),2) when I start a podcast episode in the podcast's library, it reads through the entire library and then says it can't play any of them randomly. This is also true for the Windows 10 version.If I uninstall and reconnect to the YT Music service, it's fine for about 1-2 days, then wrong again.Any solutions for that?Thank you.Ferenc

Since the app update, my Sonos Favorites don’t show up on the IOS App.  I can see them fine on the desktop app.  How do I get my Favorites to show up on the IOS App?