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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,931 Topics
  • 54,334 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7931 Topics
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DwainhContributor I
asked in Controllers and Music services
alarm not playing the station

I have always had the alarm set to play the radio but since i updated the app the alarm will only play the chime alarm even as i have set it to play the radio and it wont play anything else than the chime

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2 months ago
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finkyContributor I
posted in Controllers and Music services
music from phone to sonos

I've had same problem But have found by using iheart radio, plex, Amazon prime music, I can through sonos you can play music it's a stuff around but works

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2 months ago
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Carl LContributor I
posted in Controllers and Music services
starta SONOS

Just hemkommen efter några veckors bortavaro. Ingen har använt mina SONOS under tiden. Nu får appen inte kontakt med mina SONOS högtalare. Vad göra? Moderator edit:Google Translate-Just got home after a few weeks away. No one has used my SONOS in the meantime. Now the app cannot connect to my SONOS speakers. What to do?

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Pools-3015
2 months ago
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ecamozContributor I
asked in Controllers and Music services
SONOS iOS App - Music Library Folder Selection is overlapping with search Tab / Please CHANGE!!

Dear SONOS Product Team,on my iPhone X within the Sonos App I only can after multiple trials select the “Folder” section of My Music Library, because the icon is overlapping on the screen with the Music Library Search Tab. I cannot scroll more down, because that is how the app screen is built and presented within my iPhone X. It is next all other bad qualities of the new app, a super painful new design release that prevents me to have a smoothless app experience.This is a must changer for the next few weeks.Get your job done well, since May SONOS has lost tremendous amount of user confidence.--- New Sonos App (May 2024) Release Comment ---Atrocious work, the new app released in May is a user experience disaster. The worst I have ever seen in App release history overall. Shame on you. You removed the majority of relevant user functions within one update and now you are taking months to give us back the functionalities that we have paid for when making the decision to buy the SONOS hardw

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2 months ago
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Quentin95Contributor I
posted in Controllers and Music services
musique qui se coupe et/ou passe a la piste suivante

Bonjour, lors de l’écoute de playlist, certaines pistes ne se lancent pas du tout et le système passe à la suivante, soit la lecture démarre et s’interrompt au bout d’un temps aléatoire. quelqu’un a déjà eu ce soucis ? C’est franchement désagréable. la lecture est lancée depuis l’appli sonos  merci 

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2 months ago
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Arnaud FelixContributor I
posted in Controllers and Music services
Nouvelle application, où se trouve le parametrage des alarmes ?

Depuis la nouvelle application, je ne trouve plus je paramétrage des alarmes. Quelqu'un aurait une idées ?

216062
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2 months ago
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JechuContributor I
asked in Controllers and Music services
How to delete a speaker on Sonos app?

I just sold my Beam 2 and I want to delete It from my Sonos app. How can anyone do this?

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2 months ago
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jebrickContributor I
asked in Controllers and Music services
App can't find Play:1 speakers with new router

The IOS app could not find my products after a replacement router was installed.  I did a factory reset as the app said and the router is showing the speakers.  The app took me through setting up the speakers then failed to link them to my account( on the app).  Now the app can’t find the Play:1s and I am not sure what to do next. 

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controlav
2 months ago
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mjr_@hotmail.com
asked in Controllers and Music services
Napster - songs cut off early, can't seek

Napster has been misbehaving for the last couple of months on my S1 system.   Two problems:A lot of tracks are cut off early, as much as a minute before the actual end.  I mean that Sonos jumps to the next track well before finishing the current track.  It’s different for each track, and not all tracks have the problem, but it’s consistent for the tracks that do (i.e., for a given album/track, it always seems to cut off early at the same point). Seeking doesn’t work at all.  If I seek in a track, I get “The connection to the server was lost” and it skips to the next track.  Merely pausing and resuming triggers this behavior.

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2 months ago
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WelshwalesTrending Lyricist II
asked in Controllers and Music services
album artwork

Can anyone at Sonos please give some indication of how to get my album artwork to show on desktop and phone / tablet apps ? Is this something that needs fixing ? If so when  Or Is there anything I can do myself to get it back that I'm not aware of ?? Thanks

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2 months ago
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Pete BradfordContributor I
asked in Controllers and Music services
BBC sounds podcast

Earlier this week, to my unexpected joy, I found I could access past BBC prom concerts by clicking on ‘podcasts’.  Today however, when I click through from ‘BBC Sounds’ to ‘Discover Podcasts’ there is simply a message ‘Unable to browse music’   Is this a temporary problem ?  I can see there was a conversation several months ago.  Is there anything I can do to access past BBC concerts ?

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2 months ago
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JackInBrooklynAvid Contributor I
asked in Controllers and Music services
Sonos Radio "Sticks" On Old station When Switching Stations

I have 2 Sonos One speakers and an using the new Sonos app to play radio stations (e.g. NHPR, WNYC). Several times I have noticed that when I change the station (e.g. switch from NHPR to WNYC), the system continues to play the original station (e.g. NHPR). If I switch to a different service (e.g. SiriusXM) and then return to the station I want to hear (e.g. WNYC), then it works as expected.  Do others have this issue?  Thanks,  John

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2 months ago
muydelpalo
muydelpaloContributor I
posted in Controllers and Music services
Yet another user affected by 913 error

So I just realized Sonos can no longer access my music library and after doing some searching online I found out it is an error that is affecting many users. However, since I am not the most tech savvy guy, I don’t know if my specific setup is the same of other users reporting the issue, or maybe there is something I can do to fix it. I have 2 Sonos Play:1 with Sonos OS2 and a Sonos Port with Sonos OS2 as well. My music library is on a flashdrive attached to a USB port on my router. It is a Sercomm FG824CD v2 provided by Vodafone Spain which runs samba 3.0.37. SMB file sharing is activated without user or password.This setup has been working fine por a couple of years, but now the library has disappeared from the Sonos app and I am getting a 913 error when trying to relink it. I can access the folder from my Surface without any issue.I don’t know if anyone can help out with this or if it is the exact same issue other users are experiencing. I hope Sonos rolls out an update to solve thi

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MoPac
2 months ago
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drewguitarContributor I
posted in Controllers and Music services
Music Library never loads / cannot browse

Hello - My music library is still not functional, looking for help or ideas.  I’ve got it successfully added to the app.  When I click “Music Library” it takes me to the categories (Artists, Albums, etc.).  From there, anytime I click on a category, I receive a “something went wrong” error message.  Every once in a while (with no discernible pattern that I can see, it will show my library after clicking on Artist.  When it does, if I click on the artists’ name, it then gives me the “something went wrong” error message. Sometimes, I’ll open the app and the music library is gone.  Then it’ll magically appear (usually after a few minutes).   I have both an android and an iphone, pretty much same experience on both.  I do have the Windows desktop app - and that still works perfect.  If I play a playlist or queue with the desktop app, I can manage it / change songs via the mobile.  I cannot; however, browse my library or make any changes to said list / queue.For reference, my music library

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Ken_Griffiths
2 months ago
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ColinGAvid Contributor I
asked in Controllers and Music services
Apple Music not playing - Era300

Just taken delivery of a new ERA 300 and it won’t play Apple Music -  I read the following but have not a clue how to accomplish it? There was an immediate update when I set the system up but that seemed to go ok.Spotify is working fine as is Amazon. Summary from another post - which may to may not be the answer. I cannot see how to do thisConnecting the Apple Music to Sonos app Switching on Dolby Atoms in Auto and Forced ON mode in Music Settings (Settings/ Music/ Dolby Atmos) Played only Selected Dolby Atmos Playlist or Songs with Atmos. Spatial Audio need to be switched on in the System Settings of Sonos Speaker  Stream Dolby Atmos music from Apple Music directly from the Sonos app

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2 months ago
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Mr LokiContributor I
posted in Controllers and Music services
Search by Song, Artist, etc

The new app is so frustrating. There used to be a search function where I could choose to search by Song title, Artist, Station, etc. I would get results from a variety from several different platforms. Now that all appears to be gone.  How can I search for specific songs to add to my playlists? Oh, wait..the playlists have disappeared too.

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2 months ago
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LukeUContributor I
asked in Controllers and Music services
dont buy Sonos

Don't ever buy Sonos.  Have large investment in equipment and they screw you with a software upgrade that doesn't support your equipment and won't let you stay on old software to keep using what you already have

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2 months ago
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KavaranaContributor I
posted in Controllers and Music services
new sonos app is piece of *

I am done with the new Sonos app. It even removed my playlist which I took years to build!! I want to sell my Sonos speakers and playbar and move on. They need to fire the head who released this glitchy and useless update. Can I get the lower level update of the app?? Please help!*Moderator Note: Modified subject in accordance with the Community Code of Conduct.*

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2 months ago
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posttadTrending Lyricist I
posted in Controllers and Music services
Apple Music via Sonos app not working

Today's chat with Sonos:Thank you for your patience! I want to let you know that I have checked and this is a known issue. We are investigating this issue and working on a fix, but there is no time estimate for this fix at this time. In the meantime, if you still want to play Apple Music, you can do so via AirPlay or Bluetooth.Does anyone have a similar problem with Apple Music?

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2 months ago
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MAC73
asked in Controllers and Music services
why is the new app so crappy?

The app upgrade is AWFULL! Why have you made it so crappy? User experience is a complete downgrade to the old version. Why fix a problem that doesnt exist?

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2 months ago
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Mike_10Contributor I
asked in Controllers and Music services
Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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2 months ago
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only_sleepingEnthusiast I
posted in Controllers and Music services
Album Art on Android

Hi All, Has there been any indication of when album art on Android will be restored for local library files?  Apologies if this has been addressed elsewhere - complaints about the new app are so numerous it has become difficult to find reliable, up to date information.  Thanks. 

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2 months ago
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Renee4Contributor I
posted in Controllers and Music services
playing bbc sounds on Sonos Beam

I was using the BBC Sounds from within the Sonos app S2 to play live BBC radio on my Beam but the sound has started cutting out on a regular basis which is very irritating. As I have apple devices I have switched to using bbc sounds app on my device and airplay to the Beam. It doesn’t cut out and in my view the sound quality is better.Having spent a considerable amount of time doing checks on my network it appears that it is actually the Sonos App that is the issue. Having also lost my music library on the recent Sonos app upgrade and not had a chance to add it back in - I do wonder what the point of the Sonos App is? Beyond doing initial configuration I can do everything I need without it to a more stable and better quality. Very disappointing from Sonos.

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2 months ago
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kieranwraggContributor I
posted in Controllers and Music services
apple music

Why will my music not play continuously When a track ends I have to pick another song no shuffle feature either Apple Music 

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K
2 months ago
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Vienne10Contributor I
asked in Controllers and Music services
recent app updates

Hi are the bi weekly app updates down loaded automatically or do you have to search and perform these yourself?Rob

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2 months ago
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