Controllers and Music services

Why did Sonos need to change the view of what is playing?  After having a nice big view of what is playing it’s now a popup box that a ¼ the size of the screen…why?  Why make it smaller?  It so small that it’s impossible to slide the progress bar, as your finger blocks the view. Once again, we get an update that’s a downgrade in what we had before. Why do they keep trying to fix something that’s NOT broken? It’s as if you feel if we need to constantly have things changed, why? The old saying of it’s not broken, don’t fix it.  

When I select a Spotify song in the Sonos app and checkmark all or a subset of the Sonos speakers on my wireless LAN, the speakers will randomly mute and unmute before gradually settling into the specified song and configuration. This process can require almost a minute, presumably while the network services finish negotiating?Across my townhome I have seven (7) Sonos Five speakers, plus a small theater with an arc ultra, sub mini, and two Era 300s.I have a relatively high-end wireless router (a Nighthawk with 40-50 device capacity).I’d like to be able to select a song, check a subset of the speakers, and have the music reliably begin on the target devices without latency.   

Hi all, I have an issue with error 913. I run S1 and S2  Windows 10 and android apps. S1 can add library from NAS drive (Dlink DNS323, Old but still kicking), but S2, comes up with error 913?Looked things up, but still confuddled!Cheers for advice.

a few updates ago, I noticed that when I click on certain favorites they play but show no content and there is no FFW RW, or scrub bar. I am seeing this with Apple Music and YouTube Music. If I press and hold and click play now, I get the meta data and transport controls. Anyway to fix this?

Im using Sonos app (v 80.16.33 ie the most recent version iOS released 2 weeks ago as of agent 15, 2025). When attempting to use the horizontal sliders for Volume Control of speakers individually or as a room, I find it extremely difficult to adjust with my finger the volume in small increments eg (+/-1 increments) - especially attempting to reduce the volume.I happen to have a surround setup with Sonos arc, and controlling the surround setup’s volume settings in the surround settings → “Surround Volume” for “TV” and “Music”, there are much appreciated “-“ and “+” buttons to the left and the right of the finger slider volume control. I suggest and kindly request that the Sonos app (at least for iOS) throughout the app adds the “-“ and “+” to the left and right of the end of all all the volume sliders in the app (ie for all speakers playing music) - to make it easier to adjust playing volume in small increments.

Não consigo transferir a propriedade do siatema Sonos para outra conta

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

With setup Era 300 + Ultra Arc have you notice a significant difference (musically speaking) between spotify and apple/amazon music Apple/Amazon have HD music. In the other hand, not spotify. Although I enjoy the music discovery from Spotify, I wander if it is time to switch to a music provider that has HD music.  Knowing the lossless quality is better, can we  actually ear a difference from the compression format offered from Spotify? Thank you in advance 

I have a turntable connected to my Era 1 with the line in cable, but as soon as the record stops and I change sides the app loses all the rooms, they are greyed out, I have to close the app and wait around 2/3 minutes for them to re-appear, it only does this on the ERA with a turntable, its so frustrating as you lose part of the first track, the ERA 1 is grouped with an Arc, sub and two play ones 

Hi. The News Agents has disappeared from Sonos and News Agents US has never been able to play. any fix for this does anyone know? Thanks

The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?

Hello,I noticed what appears to be a defect when re-authorizing an account. Setup:Sonos with 2x Apple Music accounts (nicknamed A and B in Sonos)Apple Music account A expires credentials or token or somethingController prompts to reauthorize Apple Music account APrimary user is signed into Sonos App and Apple Music account BPrimary presses prompt to re-authExpect-- ideally a prompt to sign into Apple Music under the account name saved in nickname A.Actual-- Nickname A is now linked to Apple Music account B. Browsing either nickname shows the same content, i.e. Apple Music account B’s content.This error is compounded by the fact that it takes two sign-ins (which basically means people present) to add an Apple Music account.Thanks for reading,Gabe

Sonos,  When are you going to fix the terrible App and it’s even worse response time? This has been ongoing for over a year. The system is NOT responsive to the commands it is given. And yes, I’ve updated everything, I’ve swapped routers, I’ve been on the phone with a technician for hours trying to troubleshoot the issues. User forums are rife with the same complaints. I have stopped recommending Sonos products because of this issue. 

Over the years this topic keeps being closed down, but Sonos never fixes it.  I do not experience connection lost issues with any other music streaming service and I never have this issue directly streaming Spotify. So the problem without doubt is Sonos. it gets harder and harder to keep with your brand and shoddy software. Please fix this!

While hunting down a problem with Music Library files not being recognized by some of my components (after installing a new Asus WiFi router) I found folders on the music library hard drive with names like:FTOY07~G_OLYYS~F_WTT9Q~PThis is shown in Finder on macOS when I browse the drive. If I insert the drive directly to a Mac, these folder names are not shown. Instead I find that they have unusual characters and quotes. Possibly also long file names.Names like:[RI028] "Mu"'Ignacio'Fax|Nmlk If I index the Music Library with only ‘old’ Sonos components (like Connect) active there is no problem on these components.If I index the Music Library with only ‘new’ Sonos components (like Play1 & 3 and Sound Bar) active there is no problem with these components.However when I mix ‘new’ and ‘old’, one of the categories will fail to find these folders when I try to play on these components. Which it is depends on which I indexed last.Maybe long file names will also produce these errors.-Previou

I share a SSD HD on my WiFi using USB to Asus AX WiFi router. I have my Sonos Music Library on that disk.I used to have an Airport Extreme router, using this disk. With Asus some players does not find the Music Library, actually they don’t even find the HD.Since I have older components I use S1. I’ve read that it might have to do with Samba version. Could that be the case when some components still can find the Music Library and play the files?Not sure if the Asus router lets me change Samba version.Also, which would be the recommended file system on the shared disk for Sonos compability?

I have a new Acer Aspire computer. I have 2 x sonos 1 and 1 sonos 5 speakers, I have downloaded a new controller. I have updated my music collection and Sonos WILL NOT recognise it. I have treid for 1 x week.Quite simply IT & related should make my life easier. Please do not patronise me by sending me some banal list of instructions - I SHOULD NOT HAVE TO DO THIS WHEN SONOS ISSUE AN UPDATE.I have emailed the CEO and i’d like the courtesy of a response.For the avoidance of doubt I am in the UK and have an MSc & two professional qualifications. I have used ChatGPT extensively to try and sort this out and even this has failed, so I am done.I will be spending all of my days explaining to people what has happened as many of my friends are serious music lovers too. This service/system of yours is a bloody disgrace, you should be out of business, You couldn’t run a bath let alone somthing this technical.Simon, Cambridge, United Kingdom

Since last update, I have products dropping off. They just stop p,aging. App on Mac doesn’t find system.  When I do about system, I am not seeing WMO’s or 2morrow1.  Just started to happen.  Any ideas?

Since the Updated app was released, Sonos has been more or less impossible to work with.When turn on or off Music, changing songs or setting up different music in different rooms. Either it takes long time for response or it doesn’t work.I can see the response is often interference, but nothing Else has changed except the app Update. Before the Update there was no problem, no it’s constantely a problem. I wish it was possible to delete the new update and use the old versionI am serious conseduring to skip Sonos, if Sonos is not kabel to fix the appBRPeter    

Have had SONOS Arc + sub, 2 x ERA 100s and Roam 2 for over a year. All connected to the app and in 3 groups - 1. Everywhere, 2. Upstairs, 3. Downstairs. - No issues until……..As of today 19/3/25 - I can’t move from one group to another. Every time I press “apply” I get an error message “Unable to connect, try again later”. Music is stuck on Upstairs group. Same symptoms on Sonos app on 2 different iPads and 2 iPhones, plus iMac.I’be been on to Sonos help for over 2 hours. Have tried all resets, router, app, Sonos devices, network settings, disable 2.4GHZ on SkyQ and not playing lossless music tracks (which I was told was maybe a cause) -  nothing works. Sonos help tried a remote session but the advisor then without warning terminated the call and never phoned back - I suspect she did this because it was then 7.10 pm and she was due to finish at 7pm….. Appropriate complaint submitted.I digress - can anyone assist? - Thanks in advance

I’m trying to help my dad with a problem. His Sonos system has been working for years. Suddenly, when selecting music from his “Favorites” playlist in Windows Media Player, Sonos gives us a message essentially saying the folder doesn’t exist. However, it DOES exist. The path provided by Sonos is the path where the folder resides. Has anyone had this issue or have any ideas of what we might try. We’ve tried uninstalling and reinstalling Sonos. 

Sorry but this new app sucks.  I have gone “all in” with Sonos in 2 homes and I am considering starting over with something new.  Either fix the new app or give us the old one back.  It is suck a headache!  I upgraded to WIFI 7 on the fastest internet known to mankind and it still sucks!  Help…

This is still an issue for me (has been for months).  I’ve tried all of the restarting, updates, etc.  Is there any solution for this on the software side?  It’s only the Arc that is having the issue and controlling from the App.  The remote and physical buttons work fine. 

Sign in as the system ownerSonos wants to use "sonos.com" to sign inNeed assistance to help me understand why or how to sign in as “System Owner” Sonos ID:***********email: *************Date created: 2024-07-27Moderator edit: recorded and removed Sonos ID and email  

Hi Folks - Sonos user for many years.  I bring my laptop to my office every day - and connect to my Sonos One there, then bring it home in the evening/weekends and connect to my system here.  There’s never been an issue, as it automatically recognizes where it is/which system it is.  Until I got a new router at home last week that is.  Now, I’m having to reset the router every time in each location to “find” the existing network.I’m sure it’s something obvious, but help!  :)