With the latest versions of the iOS app, when trying to play favorites or recent listens, I get the error “This content is not available” for any album in the shared library. However, using the Sonos app on a Windows PC, the same favorites play without any issues. Is this happening to you as well? Do you know how to fix it, considering Sonos support didn't go beyond asking me to restart the phone and reinstall the app?
Answered
iOS Sonos App Error: 'This content is not available' for Shared Library Albums"
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I am sorry to hear of this issue you are having with being unable to play Music Library Albums on your Sonos system from your iOS device.
My colleague (I do not have an iOS device) was unable to recreate this issue in his own testing - he was able to play from Recently Played and Favourites.
I did forward him the diagnostic from your case and he did spot that you have four separate folders shared, and wonders if you might get better results if you removed them all and replaced them with a single share to the parent directory of those four shares instead.
If this does not help, please record a screen-capture video of the issue you are having and post it here (you will likely need to post to YouTube and mark it as a public video, or upload to Google Drive (or similar), then post a link). Please also submit a support diagnostic, but do not share the number given - just let me know here when you have done so and we will take a closer look for you.
Incidentally, I feel it is misrepresentative to say “considering Sonos support didn't go beyond asking me to restart the phone and reinstall the app” - the agent would have gone further given a chance.
I hope this helps.
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+19Hi
Welcome to the Sonos Community!
I am sorry to hear of this issue you are having with being unable to play Music Library Albums on your Sonos system from your iOS device.
My colleague (I do not have an iOS device) was unable to recreate this issue in his own testing - he was able to play from Recently Played and Favourites.
I did forward him the diagnostic from your case and he did spot that you have four separate folders shared, and wonders if you might get better results if you removed them all and replaced them with a single share to the parent directory of those four shares instead.
If this does not help, please record a screen-capture video of the issue you are having and post it here (you will likely need to post to YouTube and mark it as a public video, or upload to Google Drive (or similar), then post a link). Please also submit a support diagnostic, but do not share the number given - just let me know here when you have done so and we will take a closer look for you.
Incidentally, I feel it is misrepresentative to say “considering Sonos support didn't go beyond asking me to restart the phone and reinstall the app” - the agent would have gone further given a chance.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
i cannot change how i organize my music library. album search and reproduction works fine event with 2 separate folders. i will submit screen recording as soon as possible
Just had this happen to me - tried to play an album from my NAS via the “recently-played”, and all I get is a blank screen and “content not available”. Including when I actually navigate to the album through other routes (favorites, desktop app, etc.). So it’s not “not available”, just a bug with recently-played. Not a big deal, normally I’d use favorites or local library navigation, but, y’know, that whole “by order added descending” over “alphabetical” means favorites is still broken on mobile, so I do try to use the fastest navigation route to content.
I just wonder if it’s something to do with how/where recently played items are stored. Obviously, they’re stored locally (it would be incredibly stupid engineering to store them in the cloud, but, y’know, “Sonos engineering”), but maybe they don’t use the same references as favorites uses for your library/music-service items.
+24Where are you both even seeing ‘Recently Played’ in the Desktop apps?
AFAIK ‘Recently Played’ is a cloud-only feature, limited to the mobile apps only.
Some music services have a Recently Played collection available though.
“Recently played” doesn’t exist in Desktop app (though the desktop navigation to any item is way faster than the mobile app, so it’s less of a deal that the feature is broken or incomplete).
On mobile, “Recently played” shows content that you have selected and played from both local libraries and music services. Although clicking on a recently-played item from your local library shows “content not available”, even if it is the album currently playing. This is clearly a bug (feature doesn’t do what it’s meant to). But to be fair, the recently-played feature has always been flaky, even when it was first introduced in the pre-2024-meltdown working mobile app.
I’m also aware that it may be to do with “recently played” info being stored in the cloud, which, fair enough, is one way to do it. It’s the dumbest way imaginable to implement a list of shortcuts on a “system that manages devices that have local storage and an existing bookmarking system (favorites) on your local network”, but, y’know, “Sonos engineering”, unless Sonos’s eventual plan is to move all storage offboard and into the cloud, so our Sonos devices rely on internet connectivity for local network access.
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