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I highly doubt the issue reported in 

has been resolved from a technical implementation. If it has been great.

Today my housemate encountered another unexpected behavior. Their Apple Music account needed reauthorized. They clicked the right places and provided Apple password. The screen said the password was wrong, even though they were sure they used the correct one. The cancelled the re-authorization process. At this point their Apple Music account had in fact been reauthorized for use on Sonos (as evidenced by being able to browse their content from Apple Music within the Sonos app). But, the Sonos system had replaced their previously input account nickname with the First and Last name on their Apple Account. Clearly this isn’t intended or wanted behavior-- users don’t like to fuddle with things just to have them undone by some broken software workflow. We set the nickname again, but this doesn’t have to stay broken.

Hello ​@GBeazy, welcome back!

I am sorry to hear about your housemate experiencing an issue when trying to re-authorize their Apple Music account.

I had a look internally and was unable to find something relevant to what you are mentioning as an ongoing issue. I’ve also recently needed to re-authorize my Apple Music account and done so without experiencing any issues.

I’m glad it’s working fine for your housemate though, but if it happens again I would suggest to Submit Diagnostics and contact our Support for live troubleshooting.

They have tools at their disposal to provide you (or them) with information and advice specific to your (or their) Sonos system and what it reports.

I hope this helps.


Thanks Sotiris. Do you have two Apple Music accounts in your system? And yes, I don’t think this is a defect Sonos or Sonos Support is tracking. I drop my bug reports here and leave it to Sonos to figure it out. If it happens, it’s possible and I’m done troubleshooting with / for Sonos. It was fun while it lasted, though!


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