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Answered

Era 100 and Airplay ?

  • July 5, 2025
  • 4 replies
  • 100 views
A
  • Anonymous

Hello, 

Is this a recurring problem with Era 100s not being able to have issue with Airplays (MacOS/iOS/IpadOS)

I tried everything (rebooting and re-installing etc) and this problem persists. 

once in a 1000 airplaying my itunes or or other audio works but these speakers seem to have a problem…..

streaming from the sonos is 100% working but why not this….

 

I used to have older Sonos One and they seem way more reliable. 

 

 

Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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4 replies

Airgetlam
  • Airgetlam
  • Answer
  • July 5, 2025

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
L
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  • leo07
  • Prominent Collaborator I
  • July 5, 2025

Try to do this on your Apple devices:

System Preferences > General > AirDrop & Handoff > Allow AirPlay for > Everyone

I​​​​t may solute that

A
  • Anonymous
  • July 6, 2025

Try to do this on your Apple devices:

System Preferences > General > AirDrop & Handoff > Allow AirPlay for > Everyone

I​​​​t may solute that

Thanks. I tried but not working

A
  • Anonymous
  • July 6, 2025

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Thanks. I did and looks like now it’s L2 support needed and they will reach out to me. 

 

 

Airgetlam
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