+3Airplay2 from iTunes (Windows) and Roon does not work on Arc Ultra and Era Speakers. (Other Sonos products is working well.)
Playback appears to start, but the seek-bar remains stuck and no sound is produced.
(Factory reset of speakers, and restart router did not work)
Best answer by baardog
After call to Sonos Support they admit a bug of the latest Sonos speakers that come with wifi 6 support. The list of affected devices is:
Era100, Era300, Move2, Arc Ultra
And the problem only exists using Airplay from within Windows iTunes / Apple Music / Roon-app.
Airplay from Apple devices to the mentioned devices works fine.
The Sonos devices are visible as Airplay devices, you can connect to them, audio is playing but there is no sound on the connected Sonos speaker. Switching Airplay to another Sonos (non wifi 6) device immediately plays audio on the selected speaker.
While there have been many threads about issues with the implementation of AirPlay 2 on Windows, i haven’t seen any that I recall about Roon, so I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I don’t recommend Factory Reset without further consult because it trashes diagnostic data.
+3After call to Sonos Support they admit a bug of the latest Sonos speakers that come with wifi 6 support. The list of affected devices is:
Era100, Era300, Move2, Arc Ultra
And the problem only exists using Airplay from within Windows iTunes / Apple Music / Roon-app.
Airplay from Apple devices to the mentioned devices works fine.
The Sonos devices are visible as Airplay devices, you can connect to them, audio is playing but there is no sound on the connected Sonos speaker. Switching Airplay to another Sonos (non wifi 6) device immediately plays audio on the selected speaker.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.