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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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anmatrTrending Lyricist I
asked in Controllers and Music services
Pocket Casts not working

 Hello,This morning none of the pod casts are showing on Pocket Casts but the service status shows no errors on this site: https://status.sonos.com/?utm_source=ENsonoscommunity Please can you give us an update?Thank you. 

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Mark_DXBContributor I
asked in Controllers and Music services
Problems streaming Spotify over the last few days - June 202110

I have years of faultless streaming of Spotify over my Sonos system which comprises of:a One SLa Onethree Play:3a PlaybaseAll of the above are connected with ethernet cables by wire all the way to the router, not via any type of wireless or powerline extendersI also have a Move and a Roam The problem I experience is that songs stop part way through and then skip to the next track.  It is now getting extremely annoying to the point that a system that I love an recommend to everybody is becoming unusable.I have a fibre internet connection and I have tested it at various times when and I am consistently getting the expected 500Mbs up and down, with 5ms ping times. I have not changed anything to the speaker setup and I am reluctant to change anything because of the years of happy listening. Is there anyway I can do to investigate the root cause? Diagnostic report: 1309863804 Thanks

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TrujilloFamilyContributor I
asked in Controllers and Music services
Apple Music not allowing me to play

I am having issues with playing music from my Apple service. When I go to Apple music in the sonos app and select My music it gives me a We’ve run into a problem. Try Again. I have tried 1500 times and still the same error. I am deauthorized and reauthorized it and nothing. I deleted all the sonos speakers and readded them and nothing. I have rebooted each speaker and nothing. There is something wrong with this app and no one can help me with this.PLEASE help I want to continue to buy your product but if I cannot access apple music through the app then I have to find a speaker company that does. 

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karthikContributor I
asked in Controllers and Music services
Youtube Music access

when I am trying to play songs from YouTube music it gives me the message "unable to play" song name "access denied" message.

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t.laffeyAvid Contributor I
asked in Controllers and Music services
Pocketcasts - Error, Unable to play, song not encoded properly or the connection was lost

Has anyone else seen this error? The encoded error as well as the lost connection error are persistent & I have tried changing network channels, I have tried rebooting the system and I have tried uninstalling the service and adding it again. The error codes persist despite these troubleshooting strategies. Anyone else having this issue or have any suggestions?

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Miguel1959Contributor II
asked in Controllers and Music services
Sonos problems generating paths to files in my NAS for some songs with non-ASCII characters in name

I have a Sonos Move, One SL, and Port and a Brennan B2 music server with my CD collection that has been working perfectly for almost a year. However, three days ago I noticed that some songs can not be found by my Sonos in the Brennan server. The most puzzling thing is that the “trouble” songs play in my One SL when it is the only speaker but not if I make the Move or Port the sole output. I notice that the problem songs have characters like ñ, accents, and/or question/exclamation marks in their titles. I reset all my Sonos components and that by itself does not fix the problem neither does re-indexing. The problem goes away only when I remove the offending characters from the name of the songs in the Brennan B2 music server. I have not made any changes in my system to have caused this problem. Has there been lately an autonomous update in the firmware of my Sonos components? How can I fix it? I would prefer not having to go through my full library in my server removing offending chara

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OneandOnlyAvid Contributor I
posted in Controllers and Music services
Imported Playlist limits

I don’t have 1000 playlists but i have enough where Sonos cuts me off at the letter U.  Why are there limits?   Playlists are how i organize my music.  I don’t want to delete any.  It would at least be helpful if I could delete some from being imported to Sonos.  At least that would help.   Is that possible?

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Anonymous
posted in Controllers and Music services
Now on Deezer Family HiFi... no FLAC playback in Sonos S2 app

Hi there,I just got my regular Deezer family plan upgraded to the new Family Hifi plan they offer. So… I have an issue within the Sonos S2 App. It seems that the songs the app pulls from Deezer service aren’t played in FLAC format but in Mp3 only.When I play a song within Deezer app, everything plays back just fine in HiFi format. But as soon as I use the Sonos S2 app, I’m getting Mp3 audio only.It appears (by reading the Deezer community) that multiple users are experiencing this issue as well.My audio quality settings in Deezer are all set to Custom / HiFi for everything (including streaming) and my compression settings in the S2 app are set to uncompressed.Help ?Below are screenshots of the same song, both playing in the Deezer app and S2 App.   

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Miguel1959Contributor II
posted in Controllers and Music services
Problems with XML files?

I have a Sonos Move, One SL, and Port and a Brennan B2 music server with my CD collection that has been working perfectly for almost a year. However, three days ago I noticed that some songs can not be found by my Sonos in the Brennan server. The most puzzling thing is that the “trouble” songs play in my One SL when it is the only speaker but not if I make the Move or Port the sole output. I notice that the problem songs have characters like ñ, accents, and/or question/exclamation marks in their titles. I reset all my Sonos components and that by itself does not fix the problem. The problem goes away only when I remove the offending characters from the name of the songs in the Brennan B2 music server. I have not made any changes in my system to have caused this problem. Has there been lately an autonomous update in the firmware of my Sonos components? How can I fix it? I would prefer not having to go through my full library in my server removing offending characters that were not a pro

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FiFi5Contributor I
asked in Controllers and Music services
Unable to play “Sonos Radio” Access denied

Can’t play any radio station at all all of a sudden, I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.Have logged out and back in and tired from multiple devices, same. 

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addsoundContributor I
asked in Controllers and Music services
Sonos and YouTube Music - Access denied still....

All other aspects of the YouTube connection are positive in Google. 3rd party apps shows the Sonos app has permissions for YouTube Music. Activity is tracked in Google activity tracking. Sonos app shows ALL the right YouTube Music information on music through ALL aspects of search (New, Charts, Playlists, etc)However, I still have the error coming up in Sonos app. I can go to Google and look at activity and it shows the songs (videos though) as being played for the short period before it errors in Sonos. So the Sonos app is attempting to talk to YouTube Music, get’s a connection and link, then get’s an encoding error as it is a video it is hitting and not YouTube Music (therefor the encoding error).There are so many rabbit holes to follow to fix, but it looks like the Sonos app is sending the wrong call to YouTube and getting a “Video” response rather than a “Mp4/Music encoding” response and can’t play it resulting in an “unable to connect to YouTube Music”.It would be appreciated if y

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Mr Omneo
posted in Controllers and Music services
WAV files missing from library

I have an album in my library which is in WAV format (it was a download from a vinyl I bought, so I can’t rip it into another format)  I have listened to it several times over the last 2 weeks via my Sonos system but today, after updating to the latest version of the app, the album no longer appears when i search for it.If I navigate to the folder  sonos will play it but it won’t show in a search. The files haven’t changed in anyway, so I can only assume someting has changed with the app?  I saw some old posts which refer to problems with WAV tags but the articles they link to no longer exist so I can’t check what was mentioned in them to see what they suggest.if anyone has any ideas I’d appreciate it

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PhsytContributor I
asked in Controllers and Music services
Sonos won't or can't add my NAS music library (WD MyCloud)

Sonos had my Music Library added for years off my WD MyCloud NAS drive and now (either after the Sonos update or an update to MyCloud; they both happened at the same time) Sonos won’t add the library. it gives me an error.I’ve tried following instructions on the link but it has no impact. This was working and now it isn't with no affect from me 

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GaryGorillaEnthusiast I
asked in Controllers and Music services
why are songs suddenly skipping songs playing spotify through sonos?

It never happened before this latest update.  Anyone else having same issue and any idea how to resolve it?

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bovebernardContributor I
posted in Controllers and Music services
Connection to Spotify keeps getting disconnected

Recent problem (within last week), connection to Spotify is lost.  I am running latest version of Sonos on all my Sonos Amps and Speakers. 

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aji777Contributor I
asked in Controllers and Music services
I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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jjododAvid Contributor II
asked in Controllers and Music services
Music Library - “No selections are available’

My system is a pair of Sonos 1’s with S2 controller. Mac OS Big Sur. After upgrading from S1 to S2 I lost acess to my Mac OS library. It resides on another drive attached to my desktop. I have tried every possible suggestion on this website and still can’t manage to get it to recognize the library. I think it has something to do with the path. When I browse for the folder on the desktop, I identify it without problem, but in the iOS Sonos app it lists a different folder. If I try to force add the folder by typing in the path, it won’t recognize it. Any ideas?

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Starman007Trending Lyricist I
asked in Controllers and Music services
Sonos 13.1

Hi,I have upgraded both Sonos 2 (13.1) and Sonos 1 on my iMac; but now i have lost my music library.II have now spent 3 days trying to reload the library to Sonos and every time i get either a1002 or my iMac is blocking Sonos access message. I spent 2 hours on the phone with one of Sonos’s support guys and achieved nothing.Everything worked perfectly prior to the download of the new Sonos version (13.1). To my knowledge nothing has been changed on my computer.Actionstaken:Norton Anti Virus removed from computerIMac Anti Virus turned on and off - neither workFile Sharing turned on and off - neither workedinternet Router turned on and off 4 timesNew Sonos 2 and Sonos 1 downloaded several timesAccess  to music file, access to iTunes access to Music all selected and all failed to load library.Does anyone know what is causing this problem? 

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Mann55105Contributor I
asked in Controllers and Music services
spotify connection lost

Diagnostics code: 800228317“Unable to plant SONG - connection to Spotify was lost” is haunting me. I’ve re-authorized within the app, and can play Spotify directly on my iPhone / ipad on the same wireless network. And I can search spotify through the Sonos app. A recent failure is at the diagnostics code submitted. Appreciate any help Sonos may have...

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Jason CaleroContributor I
asked in Controllers and Music services
Radio dropouts

Hello, I have a weird issue where I can be listening to a radio station and when someone else on the network opens the S2 app - playback stops for a few seconds before coming back on again. Does anyone have any ideas as to what would cause this? It seems to only happen with radio (Sonos Radio/TuneIn) The network consists of several Connect:Amps and a Playbar all hardwired (individually) direct to a gigabit network switch which has a single uplink to the main router. There’s also a Sub which connects wirelessly. I’ve isolated the network to only have Sonos on it and the issue still appears. Broadband speed is good. Any help appreciated!

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Keith_CContributor I
asked in Controllers and Music services
Albums do not show in MyCloud Home library

I have installed a NAS drive and My Cloud Home on my Sonos.  I have dragged and dropped all of the music albums in my iTunes library to the NAS drive.  Almost all of them are then available from the Sonos My Cloud Home library menu, and play normally.  However, there are a few music which will not show up in the My Cloud Home library menu - even though they are present in the data files on the NAS drive.  I have deleted and re-loaded the data more than once - but the same few music albums refuse to be available in the My Cloud Home view.

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FourforksContributor III
asked in Controllers and Music services
Primephonic issue

I love Primephonic, but having an issue where if I pay anything which I have set as a favourite, I get a 402 error, but everything else from the site works perfectly!

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michael23daltonContributor I
asked in Controllers and Music services
How to move a product across to a different Sonos account

Hi all!I have two Sonos speakers at home and we recently bought two speakers in the work office, which I duly set up. As I already had the Sonos app on my phone, I just linked the two office speakers to my personal account, which is fine when I’m at work (as the music usually runs off of my mac), but when I’m not in the office and someone else wants to use or download the sonos app, they would need my personal log in details.I have a Sonos account set up for the office, but I’m not sure how I go about moving just those two products to that account and off of my own personal account?

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TuckerJTrending Lyricist I
asked in Controllers and Music services
Sonos Radio Reauthorize

Hi, My Sonos system comprises round 10 Play:1, several Play:3. All works brilliantly and I love it. Moved over to Sonos Radio and very pleased … apart from one thing.Every 10-14 days alarms stop working first thing - I get the infernal chime instead of Radio 4 at 630am! When I check the app it says radio needs reauthorised. When I click to authorise it all works fine again and stays that way for another period of time before the whole saga starts again. This has now happened maybe 5 or 6 times.Is there any way to make the authorisation permanent? I don’t have this authorise problem with Apple Music or Spotify. It is rather annoying as always appears on a 630am alarm then I need to fiddle around to get Radio 4 for wakeup!If anyone can offer any assistance I would be very grateful. Thanks in advance!Kind regardsAndrew

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psuduq23Contributor I
asked in Controllers and Music services
apple music is experencing full outage

Anyone else getting a message on the Sonos App Apple Music is experiencing a full outage? Anyone know what this means?

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