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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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  • Adding a Music Library share

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  • Setting up a QNAP NAS

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  • Setting up a Synology NAS

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    Topic Setting up a Synology NAS

  • Sonos Terminology

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    Corry P
    Topic Sonos Terminology
8944 Topics
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NedsContributor I
posted in Controllers and Music services
sonos not connecting after changing to Verizon G 3100 router

Sonos won't find system after changing router with Android app. The fix for this is to log in with an Apple device. Put in your new Wi-Fi password. And then boom the Android app works.

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buzz
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sintrixContributor I
posted in Controllers and Music services
STREAMING MUSIC TO SONOS ISSUES

I bought a lot of sonos, a lot.. and I had it all working together with google home. I understand you got into it and did your corporate thing and whatever. Understand this, if I cannot simply stream soundcloud, pandora, or spotify directly to my speakers then I have zero reason to buy anything from you ever again. Now understand I really hate getting online and onto forums… to the point it’s only happened once in the last 20 years and you are the lucky winner. I have been through every troubleshooting tutorial, and I work as an architect in big tech… and I still cannot get your ****** *** system to work. Although your app did crash a few times and it failed to release previous streaming content and it wanted me to switch to your voice assistant. I hope some C levels read this and wake *** *** up. It’s my vacation and I am spending it pissed *** *** off bc my 10k sonos system IS A PIECE OF ****** ***. *** you for ruining it. Moderator Note: Modified in accordance with the Community Cod

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Not An Opossum
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cokiiContributor I
asked in Controllers and Music services
Sonos Cannot Find the Computer it is running on

I have used a Mac from late 2013 as a music server since that date. All was working well until it updated to Catalina and simultaneously I updated to S2. Since then, Sonos cannot find the music library saying that it cannot find the computer. S2 is literally running on the computer itself. I worked with customer service and it was determined that this was likely due to the known problem with Catalina’s security update that messed up File Sharing on Mac computers. Indeed, this problem was present. So, I moved all of the music files over to my PC via an external drive. I copied the files onto a SSD drive on my PC. I then tried to link the music library on the PC, and I am getting the same message--S2 cannot find the computer, now the PC, it is running on and therefore cannot index the files. On both computers, I can see and play the files using other applications. I ran a diagnostic on the PC right after this occurred. The diagnostic number is 1588168447. I have once again asked for tech

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Doug AmesHeadliner I
posted in Controllers and Music services
Can't add Apple Music

When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11. Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before. And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem. I’m out of ideas. Any sugges

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TiJay13
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ColincamTrending Lyricist I
asked in Controllers and Music services
Music stopping mid song and then restarts

Hi, After a year or so of playing without any issues, I am now regularly experiencing issues where songs played from my music library (NAS drive) or Spotify are stopping mid song and then either restarting on the same song after several seconds or jumping to the next song. I would appreciate any suggestions to resolve this. I currently have no issues with my WiFi which is super fast (1Gbit). I have submitted several diagnostics for review: 1815524603 1519043387 282265633 Thanks

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Ken_Griffiths
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SarnoAvid Contributor I
asked in Controllers and Music services
Sonos Radio "Quiet Classical" missing from menus

I can’t find the “Quiet Classical” station listed in Sonos radios menus on the Android app. However I can find it by using the app’s Search. I can add the station to “My Sonos” from Search but its icon is shown as washed out. Is all this a bug? How can it be fixed so the station is fully listed and has a proper graphicicon?

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Corry P
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paul06Contributor I
posted in Controllers and Music services
Speaker not recognised on windows 10 sonos app

Sorted now : o) On my phone the Sonos 1 and the other 2 different sonos speakers are recognised. However in Windows 10 controller app the 2 are recognised but the Sonos 1 is not. this is only a recent event.

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Corry P
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ShepardEContributor I
posted in Controllers and Music services
Sonos app won't let me change my Apple password. So I can't use apple music.

I changed my password on my Apple Music account. It works on all devices. Sonos app asks if I wan’t to “reauthorize” I say Yes. There’s no place on the Sonos App to enter the new password. So reauthorize fails. And I am stuck in an infinite loop. I see that Sonos owners have been asking Sonos to fix this for 2 years. I don’t see any solution in Sonos’ support boards. Is Sonos ignoring this on purpose because Sonos has it’s own music service? Are they willing to loose thousands of customers? What can be done about this?

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JezinUplymeContributor I
posted in Controllers and Music services
Spotify loses connection with Play 5 Gen 2

Spotify loses connection with my Play5 Gen 2 when streaming both when initiated from within the Sonos app or directly from Spotify. No issues streaming to Beam, Sub, Play1 SL and Play 1 on the same system. all software versions up-to-date. This is a recent issue?

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andypower21Contributor I
asked in Controllers and Music services
Apple Music "Unable to browse music"

Hi All. Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music. I have removed and reloaded the account, reauthorised it etc to no avail. I have a family account and I did notice that my partners library was working fine which seemed odd. Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly ! I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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Corry P
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Controllers and Music services
Won't Update Music Library, Part 2

A continuation of this thread. Now, even when I manually update, it won’t play music. The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address. Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork). I’m so, so tired.

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shaun mottersheadTrending Lyricist I
asked in Controllers and Music services
EQ NOT WORKING

EQ not working since 14.14 update on sonos arc

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Mike NicholsonContributor I
asked in Controllers and Music services
Spotify connect suddenly not finding my Sonos speakers

Hi, I have recently noticed that Spotify controller (PC and Android versions) no longer can see my Sonos speakers in the ‘Connect to device’ option. Up until last week it was working fine. I have recently changed my router and had to reconnect all my speakers again. However, everything is working fine except this particular issue. Any suggestions?

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Airgetlam
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ZeroD-FexContributor I
asked in Controllers and Music services
After 14.14 update, my Music Library has disappeared from my Sonos app!

I have had my system for a couple months now. I setup my Music Library, which is a folder shared on my Synology NAS, on day one. After the indexing occurred in the first 24-hours, I have had no issues accessing the library when I click into it. However, after the 14.14 update occurred, my Music Library is now missing! I am able to use Alexa and stream Amazon Music as well as Apple Music without issue. But my library is completely gone. I try to add it back in through the app, but it is not working. It indicates that an initial indexing needs to take place before my library will show up. I have waited for 2 days now, no luck! Any ideas?? I have rebooted NAS as well as rebooted my phone. TV works just fine, too. I would really like to get my library back… HELP! :) PS - I have an iPhone 13 Max Pro, in case that makes a difference. And I should also mention that the app on my phone as well as my Arc, Sub Gen 3 and (2) Sonos One SLs are all currently updated and running 14.14.

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MalcolmSAvid Contributor I
asked in Controllers and Music services
Certain BBC Sounds podcasts will not play on Sonos

The title should of course refer to BBC I like to play podcasts from BBC Sounds on my Sonos system. Normally these work just fine but if the podcast is flagged as having adult themes or strong language all I get is the warning message “What you’re about to hear contains adult themes and strong language” repeated over and over and the podcast itself never plays. Other podcasts from BBC Sounds play just fine and I can play those with the warning on other devices. It’s really frustrating and I’ve been unable to track down a solution. Malcolm

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XerofilterContributor I
asked in Controllers and Music services
Apple Music reauthorization

About two weeks ago, the Sonos app asked me to reauthorize Apple Music (I have an Android phone running Android 12). I followed the steps and ended up in an endless loop of requests for reauthorization. I’ve done everything I can possibly do - my controller and system (Play3) are up to date, I’ve factory reset, I’ve uninstalled and reinstalled the controller app and Apple Music, I checked my internet connection. I see several threads where this seems to happen from time to time. Is anyone else experiencing this issue and do Sonos/Apple ever fix it?

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phmkingstonAvid Contributor III
posted in Controllers and Music services
Apple Music Service no longer working after Sonos update 14.12

Have been using Apple Music Service thru the SONOS app (S2) on my Android phone without issues (for many years). Yesterday my Sonos updated to latest software (14.12) and now I am unable to browse any content in Apple Music. Removing and resinstalling the service fails to resolve the issue - It gets stuck in a cycle of continuously requesting the service be reauthorized. Called Sonos and had 2 very frustrating calls. First support agent told me it was an Apple problem and to call Apple. I think everyone could predict how that would turn out! Apple verified my account and confirmed I could access their service thru the Apple Music App. There was nothing on their end they could address. Called Sonos back and went thru the same painful process only to eventually be told it is a known issue on Android devices - Really it took an hour and a half of my time for Sonos to then admit that! No solution. No ability to roll back the update. I was provided a case ID, but when I asked for a Ticket n

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t-man11Contributor I
posted in Controllers and Music services
Sonos won't stop billing me for a monthly music subscription

Last October i canceled my Sonos music subscription service. Sonos did cancel the service but continues to bill me every single month. Despite multiple emails and phone conversations, Sonos support/sales cannot seem to figure out how they are billing me each month even though i give them my credit card #, email, name, etc. I can call my bank and chargeback all these charges but was hoping Sonos would actually research and resolve their billing issue which is occurring without my permission. Wondering if i need to have a lawyer send a letter to them?

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Noddy_JContributor I
asked in Controllers and Music services
RadioApp has stopped working after updating S2 iOS to V14.14

Unable to connect to RadioApp via the S2 App on my iOS devices. Means I can’t listen to my local radio stations. Is it an ad issue? Updated my phone app 2 days ago. Am running SONOS via BOOST. I have multiple devices (i.e. heavily invested) in my SONOS system.

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Airgetlam
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bombadilAvid Contributor I
asked in Controllers and Music services
music stop because not correctly coded

I have a question. When listening to music, the sonos app (on my imac) stops the music and tells me that my title (the song) is not correctly or properly coded. It’s been doing that for two days now whatever song is on. Somebody has an idea what is happening?

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bionic71Trending Lyricist I
asked in Controllers and Music services
Unable to reauthorize APPLE MUSIC on SONOS.

ANDROID System (Samsung phone) Never been an issue previously. Using PLAY 1 Reuthorization fails despite SET UP COMPLETE screen and hitting DONE. Unable to browse music screen follows. Have attempted to reinstall both Controller and Apple Music. Called support. Known issue, but no fix forthcoming? Is there a fix? Any suggestions.

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Ken_Griffiths
blind.bloke
blind.blokeAvid Contributor I
asked in Controllers and Music services
BBC Sounds - Date Format in 'My Sounds: Subscribed' listing.

There seems to be problem with localisation in the PC controller app. When I view the list of shows in a specific list of shows I’ve subscribed to, the date format is not DD/MM/YYYY (UK where I live). The dates of the shows are listed in MM/DD/YYYY (US) format. Could this get checked out and if I’m not being dumb, get fixed? Cheers

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controlav
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VinndalfAvid Contributor III
asked in Controllers and Music services
Music library index fails on new NAS

For years my Sonos setup has been pulling music from a QNAP NAS device. The QNAP recently wore out and I replaced it with a Synology device. Sonos is having some trouble with it. I go to the Sonos controller settings, type in the path to the shared NAS folder, and Sonos begins indexing. It seems to be indexing for five or ten minutes, and then it errors out saying the folder is no longer available (screenshot below.) It’s done that four times now. Near as I can tell the NAS device is doing just fine. I can, for example, reliably browse to the shared folder in the Windows File Explorer. But Sonos keeps deciding the connection has dropped. What’s causing that? ---- DETAILS ----- I am running the Sonos controller version 14.8 on Windows 10 Sonos OS: S2 My main Sonos device is a Connect (hardware version 1.22.1.4-1.1; series ID D100) The music files are located on a Synology DS220+ NAS device. The NAS is sharing, I believe, with SMB. It supports SMB 2 and 3. And this is the specific error

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buzz
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tyersContributor I
posted in Controllers and Music services
Music Library has disappeared

Hi, My sonos system & iOS app updated this morning, and appears to have nuked my music library. When going to Settings > System > Music Library: in Music Library Setup: No network locations are listed, and if I enter the location again it is not added to the list, but the library does show as indexing briefly I have the option to update music index now, but nothing happens when doing this The music library icon under Browse is not showing as there is no music. It does show while indexing is running, but no music is visible. I have tried the following to try and resolve the issue: rebooting all sonos devices rebooting my phone uninstalling/reinstalling the sonos app on my phone installing the sonos controller app for windows Update: issue appears to have resolved itself after adding the library location and indexing the library for about the 5th time. System Diagnostics: 1592880733

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Corry P
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ratdaddyContributor I
asked in Controllers and Music services
Unable to Stream Amazon Music Ultra HD when pairing Sub with Sonos One Products

I’ve spent months trying to figure this out. Through trial and error, I confirmed that when pairing a Sonos sub with a Sonos One, or One SL, I can only stream Amazon music in HD, and not Ultra HD. A post from Dec 2021 confirms this as another user had the same issue with Play 5s. Pairing the Sub with my Arc is fine, and streams Ultra HD. Again from the other post, this is true for the Sonos Beam. I will be reaching out to Support. Looking forward to a fix. I bought a 2nd sub to pair with my speakers for the enhanced music experience. It would be great to stream to this setup in Ultra HD.

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