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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,758 Topics
  • 53,518 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7758 Topics
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boogie68Contributor I
asked in Controllers and Music services
TuneIn not playing stored favourites or many radion broadcasts.

I’ve recently swtiched to the new SOnos app. Since then, the only radio stations I’m able to play are those in the UK. Every other radio station eg, 538, Cafe Del Mar and may others will not play at all. I think we can eliminate that these stations have changed the way they boradcast, so can only assume it’s an issue with the new Sonos controller. Can someone help please. Thanks Paul

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4 years ago
seymark
seymarkContributor I
asked in Controllers and Music services
Non-UK radio stations have stopped as of today. Am I alone in this?

As of about midday today I can’t play any radio stations except BBC. I’m trying on Tune-In and Sonos Radio principally. I have been accessing stations in the US and Europe for years via Sonos. Is anyone aware of services being removed from e.g. Texas (KXT) or New Mexico (KTAO), or even Spain (Finlandia)?I can still see the stations in Sonos controllers as usual, but when trying to play them, the Pause button shows momentarily but then reverts to the Play button, with nothing actually playing.Is it me, or has anyone else experienced this?

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controlav
4 years ago
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dynAdZContributor I
asked in Controllers and Music services
Spotify: Browsing through genres not possible anymore

Dear Sonos team/community,since one of the more recent Sonos Controller updates, the experience when browsing Spotify through the controller application totally changed.Since basically the beginning of (Sonos-)time it has been possible to browse the Spotify catalogue for the featured/highlighted playlists which change throughout the day and the thousands of playlists which are available in the different genre sections. E.g. you could go to genres and choose between rock, electronic, mood playlists, rap and many many more.I used this workflow a lot every day to play exactly the playlists of which genre I want to hear right now.Now, as mentioned, this experience has entirely changed. As far as I can see in the iOS or Windows controller apps, it’s now only possible to browse though folders with playlists which I either recently listened to or which are recommended by the Spotify algorithm.Like I said, this breaks a workflow I (and my entire family) was using for quite a few years already.

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controlav
4 years ago
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sec.SSaContributor I
asked in Controllers and Music services
Radio Station stopped working

Hi, several national french radio (via tunelin) are not anymore working (i.e Europe 1, RTL, France Info, ...) Any idea / solution ? Best.

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D
4 years ago
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jkklaiberContributor I
asked in Controllers and Music services
SiriusXM

Nothing from SiriusXM is loading in the new app. Any suggestions? Thanks!

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Annazel S
4 years ago
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ChrisFitContributor I
asked in Controllers and Music services
Importing Apple Music (aka iTunes) Playlists.

I am running MacOS Catalina 10.15.6 and SONOS S2 Controller. I am able to import my Apple Music/iTunes library, but the playlists are not importing into the S2 Controller. My understanding is that the new Music app no longer supports XML, which S2 relies on.Is there a way to import Apple Music (iTunes) playlists? Thank you!

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Annazel S
4 years ago
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TheB1NGContributor I
posted in Controllers and Music services
Song Not Encoded Correctly

Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!

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4 years ago
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MikeL35Contributor I
posted in Controllers and Music services
MacOS Catalina - Import Playlists from Apple Music (f/k/a iTunes)

Since updating to MacOS Catalina 1.0.2.37 my Sonos desktop controller won’t import playlists from Apple Music (iTunes). It updates the music files but can no longer update the playlists.  Any suggestions?

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4 years ago
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Kit147852Contributor I
asked in Controllers and Music services
I cant find my Beam in homekit.

I want to add my Sonos beam into my HomeKit, but I cannot find the device from the home app. I had tried to reset my beam and restart my home but it is not working. 

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Annazel S
4 years ago
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jprcdchContributor I
asked in Controllers and Music services
Unable to connect to Apple Music

Since this morning my Sonos System is unable to connect to Apple Music.Here is what I done so far resolve the issue: Re-connect the Apple Music accountNow connect successfullyRe-start Sonos App phone and router. Other service than Apple Music are running without issues.  If I choose a song to play the msg appears „Not able to connect to Apple Music“ I checked the Sonos service page and no issues with Apple Music are displayed. 

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Kyle A
4 years ago
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WatDon22Contributor I
asked in Controllers and Music services
Spotify stopped connecting - message says 'cant play this right now'

Suddenly all devices in the house have stopped connecting Spotify to our Sonos:3 - message says 'cant play this right now' when looking at the list of devices. Tried switching off and on, removing Spotify and reconnecting within the Sonos app, but nothing has worked. Does anyone have any ideas that might help? The is really frustrating!Diagnostic 2021524725

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Mark P
4 years ago
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soh-noseContributor I
posted in Controllers and Music services
Radio stations no longer available - is it from a courtroom problem?

Over the past few months, I’ve noticed that a number of my stored radio stations from Tunein no longer play. I’m listening from the UK.   I’ve seen reference to Tunein “geo blocking” and wondered why this would happen.   Just came across details of this court case which happened at the end of last year and wonder if it gives the explanation…   https://www.bailii.org/ew/cases/EWHC/Ch/2019/2923.html        

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4 years ago
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fameContributor I
asked in Controllers and Music services
Google Play Music -> YT Music

Hi,   Google announced that it will discontinue Play Music, and all the music can be migrated to Youtube Music. I just did the migration but now I can’t access my music via Sonos anymore. I added Youtube Music as a new service, but when I click on the service it says I can’t use it without getting a premium subscription. I don’t want a subscription, I just want to listen to my albums I bought from Google Music over a long period of time.   When will you update the YT Music integration to allow us to listen to the music we bought?   Thanks, fame

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R
4 years ago
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Whit0923Contributor I
asked in Controllers and Music services
Unable to add Apple Music.

I just got my new Sonos and everything is great so far. I am an Apple family so I only use Apple Music and Siri. Upon trying to add Apple Music, it seems to recognize my Apple ID but when I click “continue” button I get the error unable to continue or something.  I’ve only had it on for a few moments and all the system updates are applied. I am using iPhone 11 Pro on Public Beta iOS 14. Also seems I can airplay without issue my library, it would be nice to have it fully integrated 

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Simon B
4 years ago
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RonEdenAvid Contributor I
asked in Controllers and Music services
Shuffling on entire Artist.

Hi all.  I have recently purchased and plugged my first Sonos speakers. using the Sonos app, I imported all my Apple Music content.  on Apple Music app, I often shuffle on the entire Artist, rather than selecting a specific Album, to listen to. can you please help me and let me know how I can do this on the Sonos app? Also, if I cannot do that (please add it as a feature to correct on the app), how do I create Playlists for Sonos only?Adding artists to my favorites, will simply add those to the first page of the app, rather than allowing me to shuffle on the entire playlist.    Please please please, your help is much appreciated here. hope the Sonos app support crazy people like me :) thank you. 

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Simon B
4 years ago
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PhipsophonicsContributor I
asked in Controllers and Music services
Radio Station no longer playing

I’ve played 107.1 The Peak for years on my Sonos system. Now all of sudden I get the error message: “unable to play The Peak / unable to connect to Tunein”?  How can I get my station playing again?

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Airgetlam
4 years ago
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mark cygnusContributor I
asked in Controllers and Music services
S1 Music Library won't connect to new NAS Drive

HiI had a Synology NAS DS 216j which unfortunately died a horrible death. I’ve replaced it with a Synology 218[+]. Everything else on my network can see the new NAS and can access it. Unfortunately the S1 controller won’t talk to the new NAS. When I try to add the NAS to the music library I get the error which refers me to the serverstack article.I have fixed the serverstack as MS tell you to, and now showIRPStackSize REG_DWORD 0x000000050 (80). Just for clarity, when trying to add the library, I can browse through to the NAS\music folder and can see all the music there.It’s not the firewall (off or on, same error fault). I have to use the S1 controller as I have a Five which isn’t compatible with S2. I also have a playbar. The S1 can see the Sonos system and works fine otherwise, it just won’t connect to the NAS.I’m running W10 and Norton 360 on the desktop.Any ideas? Really stuck now.ThanksMark  

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Stanley_4
4 years ago
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IJPContributor I
asked in Controllers and Music services
Mixcloud search not working

Search function on iPhone app not bringing up Mixcloud shows under the new “Podcasts and Shows” section. This previously worked when just “Shows” heading before recent release. i’ve reset controller and disconnected/reconnect Mixcloud account on app. Mixcloud search works fine on PC app (you can specify “Mixcloud” search there).   Anyone encountered similar, or even better, overcome issue please?   Many thanks and stay safe   IJP        

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4 years ago
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2TinEarsContributor II
asked in Controllers and Music services
Can't search Amazon Music

It used to work fine and I’m not sure when I lost my search capability. Same result on Mac and iPad: when I search for artists, songs, etc, I get a pop-up saying nothing was found.

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Annazel S
4 years ago
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okalexContributor I
asked in Controllers and Music services
Spotify - can't play this right now

Over the past few months, my Sonos One recently started having trouble connecting to spotify, giving me the “can’t play this right now” prompt. It doesn’t work at all from my computer anymore and is intermittent from my phone. I’ve tried resetting the power of the sonos, connecting via wired connection, reauthorizing Spotify and nothing works. Please help!!!   My diagnostics number is 752941994.

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Annazel S
4 years ago
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StuFALContributor I
asked in Controllers and Music services
Amazon Unlimited Airplay No Longer Works - What Happened?

Was a happy Sonos SL customer for 5 months.  Amazon Unlimted, pressed the Airplay icon and selected the button for “dining room” and away it went.  Hours and hour of perfect streaming and the speakers worked great.  Last Friday I get a new ISP and new network name and could not get the SONOS speaker to join the new WLAN.   Was on the phone with SONOS tech support for an hour and had to reset the speakers to factory and install SONOS S1 app.  Now I can’t use Airplay from the Amazon App and have to use the S1 App to get the SONOS speakers to work.  Its like SONOS has decided that they want to make me use their App to access my Amazon music.   I want it to work like it used to work.  Was this caused by a new release of SONOS?  Not the end of the world but dammit. I liked it the way it was and I find the user interface on Amazon better than SONOS.

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4 years ago
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LandlydContributor I
asked in Controllers and Music services
360 file format

I can’t play 360 songs on my sonos connect ? 

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4 years ago
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Rooster99Avid Contributor III
asked in Controllers and Music services
No Playlist option in MySonos..

When I go into MySonos, the only option I have when I click Edit is “Recently Played”. “Playlists” does not appear.When I tap the 3 dots to the right of a song, there are no Playlist options in the list - I show “Play in another room”, Play Now, Play Next, Add to end of Queue, and Replace Queue only.FWIW I don’t have a Shared Music Folder set up. Given my SONOS is hard wired to my network, does that mean I have to share a folder on my desktop as a Shared Music Folder to be able to create Playlists and store them there? Or is this a red herring? FWIW I’m running Windows 10.Any help will be appreciated.TIA - R.

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R
4 years ago
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Mike CarlisleContributor I
asked in Controllers and Music services
Pandora not working in Sonos app

Pandora isn’t working this morning through the Sonos App.  Pandora does work from a browser window.  Spotify works fine in the Sonos app.  Hence, seems like a an issue specific to Sonos. Thought I would remove the Pandora service and re-add.  On the re-add, it kept saying to check the network and if the network was fine, to try again later.  Since the network is fine, I tried again later.  Now when I try to add the Pandora service to Sonos, I get a browser tab asking me to input my activation code.  I have no activation code and I see no way of getting one from my Arc.  I checked your status page and is says Pandora is fine.  Something is not right.

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N
4 years ago
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knopperContributor I
asked in Controllers and Music services
Control Sonos directly from the TIDAL App Issues

Hello is anyone having the following issues when controlling Sonos from the Tidal App: Pausing then resuming the song results in the next song starting (as if the track-forward button was pressed) Adding a song to a queue while controlling Sonos will result in it not being played (TIDAL App for Android Only) Please let me know as Sonos is pointing it to be an issue with my broadband connection as well as the fact there are not other reported issues from users. I’d like to make a better case there could be a widespread bug/issue.

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G
4 years ago
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