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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9604 Topics
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parkie75Contributor I
asked in Controllers and Music services
BBC sounds stopping on Smart Speakers like Sonos?

I keep getting a message when listening to BBC radio saying that I’ll no longer be able to use the BBC sounds service on a smart speaker after mid 2023. It says to contact the manufacturer to resolve the issue. Anyone found a way to keep listening on a Sonos speaker?

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Jack SaltielContributor I
asked in Controllers and Music services
Music Library will not successfully get imported in S2 PC app

I am setting up a new S2 system in a 2nd home. The system is all connected and working fine and I am trying to attached an established music library on a NAS drive which I used on the S1 system before for years with no problems. It is a big library with over 25,000 songs. When I attach to it I am told that I am connected and that it is scanning the library. After a few minutes it fails with a message that says: “//xxxxxxx/” is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” … meanwhile I am connected to that file share with no issues from various PC’s on my network. Sometimes it fails in 3-4 minutes, sometimes it runs 20 minutes and fails. The Buffalo NAS drive is always online and connected and has no issues.I have tried following the ridiculous advice: unplug all sonos devices, the nas and reboot the router and then when the router is back online power up the sonos and NAS devices and try again. It makes NO differ

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TomChaosContributor I
asked in Controllers and Music services
Controller on Mac does not see products

I used my iPhone to play my music library over a Play3 speaker, but this latest time it could not see the Mac computer that had the library. I launched the Sonos controller on the Mac, and first it said “We found Sonos on your network”, but when I clicked “Let’s connect” it couldn’t find my system and it didn’t see my music library on the Mac. I rebooted the speakers, the router and the Mac and confirmed that everything was up to date. I checked the firewall settings and they are correct. I updated the Mac to OSX Ventura, uninstalled and reinstalled the Sonos controller- no change. I can see the speakers using the Sonos app on my iPhone. I know Apple sometimes adds security features without warning- I can’t figure this one out.

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marjoryContributor I
asked in Controllers and Music services
Unable to index Music Library unless it has a limited number of entries

I have a Sonos 5 Gen 2 and a QNAP NAS drive with a music library on it. For many years it’s been happily operating as a Sonos S1 system, connecting through SMB1 to the QNAP media streaming service. A few months ago a QNAP update pushed SMB2 onto the NAS drive, and the S1 system wouldn’t talk to the NAS drive. I’m using the Sonos interface on a PC and I’ve uninstalled S1 from the PC, so only S2 is present. I’ve updated the Sonos 5 to S2 to try to get is working with the SMB2 on the NAS drive. It would start indexing the music library folder on the NAS drive, but bomb out quickly with the message “musicserverpath is no longer available. The device where the music files are stored may not be powered on, or the path may have changed”. I eventually tried emptying the media folder on the NAS drive, adding just a couple of folders of music, and then it would index OK. I added about 20 more  folders, and it would index OK. Added a further 20 and this message appears again when I try to index.

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whostorm05Contributor I
asked in Controllers and Music services
Apple Music will not properly authorize on Android device

Is there still a known issue with the Android Sonos app where you get in a constant “reauthorize” loop with Apple Music?  I’ve tried everything I can think of to try but each time I go to Apple Music in the Sonos app it says I have to reauthorize. I then follow all the steps, successfully reauthorize, but then it once again tells me it needs to reauthorize. I do not have any iOS devices so I can’t use that as a workaround.

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jkm1974Avid Contributor I
asked in Controllers and Music services
SONOS drops off Airplay in Apple Music

My SONOS speakers are constantly dropping off my Airplay list as an option in Apple Music.  It will try to connect that give me the minus (-) symbol in Apple Music and not play on the speakers.  Restarts of router and speakers often helps but I’m getting tired of this issue.  My speakers NEVER have a problem if I use the SONOS app to the same speakers.  It’s something with the implementation of AirPlay in my SONOS system.  Any ideas?

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McGnuggittContributor I
asked in Controllers and Music services
Where did the alarm interface go

Not sure what has happened recently.I've been using the Sonos alarm function on the S2 app without an issue for a while. After the latest update from the play store, the alarm notification / interface overlay isn't there anymore. I no longer have the floating box that let's me close or snooze the alarm.Once my alarm goes off, I have to open the Sonos app and manually find the room playing the music and press stop.Any ideas what happed to the alarm interface? How do I get that working again? 

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exolonContributor I
asked in Controllers and Music services
Sonos app search bug with Youtube Music?

Whenever I try to search for “Purified Radio 123” (where 123 is the podcast number, with the current one being 343) within the Sonos app, I get a result from the Youtube Music service but when I click on it, it takes me to the artist’s page (Nora En Pure) which DOES NOT list the episodes.Youtube Music does have all the episodes when I search from their app. Without being able to use the Amp via bluetooth from phone directly, I cannot stream these episodes. This seems to be an app bug which did not exist with the Bluesound I had prior. Please fix or provide a suggestion.

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Mika17Contributor II
posted in Controllers and Music services
Problème sonos g1 et Amazon

Bonjour, depuis quelques jour je ne peux plus faire glisser mes playlist Amazon dans l’application Sonos. comment cela ce fait ?

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Hensley
HensleyContributor I
asked in Controllers and Music services
Sonos app glitchy

Hi hopefully someone can help/assist? All day today my Sonos system has been glitching, dropping rooms, skipping tracks, and endless error messages about cannot play selected track…while the track is actually playing! Very frustrating and Sonos is closed. I’m running the S2 app and unplugged all speakers and replugged them all in to no avail. Thanks in advance! 

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jg23Contributor I
asked in Controllers and Music services
songs in wrong order

Hello, I know this has been asked before, but I don’t see an answer. The songs in an album are being placed in a random order when I say play the album. I haven’t tried other ablums, but the metadata is fine. There is a song order field that contains the song number. The songs show up in the queue in a random order because the order differs each time I play the album. It doesn’t matter if I play the album, add the songs to the queue or copy the songs from the album into the queue. They’re always randomized. This another frustrating “feature” that doesn’t really work and can’t find any solution in the documentation. Thanks.

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holsenEnthusiast II
asked in Controllers and Music services
192 kHz 24 bit Playback

I know that Sonos S2 only supports a max of 24 bit 48 kHz files but here's the question I cannot find and answer to: if I have 24 bit 192 kHz FLAC files on my NAS in my Library, will sonos play them, albeit in a downsampled format or will they be skipped altogether? Can someone please clarify this?

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PeckAvid Contributor I
asked in Controllers and Music services
How to remove home Wifi from Networks list in the App?

I want to remove my home Wifi from the Neworks list in the app, and get all my Sonos products back to communicating on the usual Sonos wifi mesh.  I am on S1.I found a forum post which says this is possible, but for the life of me I can’t find where/how to do this.Is anyone able to help, please? I’d be very grateful! Here’s some further information on my set up, in case this is relevant:Most of my Sonos devices are cat5-wired to my router, and have wifi disabled on them all.  I have one wired box (a Beam) with wifi enabled, which then communicates over the usual Sonos mesh with three Sonos devices which are not connected with cat5.  So far so good.  Recently I had to remove the cat5 cables from a pair of Sonos Ones (so that I would have a total of 5 Sonos devices connected over wifi via the wired Beam).  Getting the wifi enabled and working for these was very very difficult, they simply refused to connect.  After a couple of hours of rebooting and retrying in a myriad of ways, eventual

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nsackyContributor I
posted in Controllers and Music services
Most Threads Closed - So....

I have read countless threads about Sonos speakers not connecting using Airplay (on iPad) with the usual response of restart, reset …. ad nauseum… I reset everything, works for  a short time and then, right in the middle of a playlist… DEAD. Is there any real fix to this? I have 4 SL 1 speakers and the ARC soundbar. and this is really getting tiresome but before I leave a bad review, I’d like to get some feedback.

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9955Contributor I
asked in Controllers and Music services
Unable to select a Pandora Radio Station in new or existing Alarms

When creating or editing an existing Alarm I am unable to select a Pandora radio station from my list of saved stations. My existing alarms configured with Pandora station are working fine just cannot change to a different Pandora station.  iPad Pro Gen 3 iOS 16.3Sonos 14.20

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Nhughes45Contributor I
asked in Controllers and Music services
app issue

I can’t pull up the Sonia app and select from recent things played

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KmcContributor I
asked in Controllers and Music services
listening to multiple playlists on Spotify Premium

We have a couple of Sonos devices and one Spotify Premium account with multiple users who all have own play lists. Our issue is on Sonos, whomever is signed in, only their playlists show. I have read the content about adding additional accounts etc and switching between but we have one Spotify account so my question is whether there is a way to switch between playlists on Sonos?I dont want to see my husband’s tunes/podcasts etc and at the moment all I can do is search by artist name for whom I want. Same for other family members. The issue isn’t Spotify as we each have the app, go in, our playlists etc all there. This seems related to the single log-in/user issue of Sonos. Surely there is a workaround here?

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ryjcolemanContributor I
asked in Controllers and Music services
Can't group Sonos Ones on Android app?

I have two Sonos Ones setup in their own rooms, and want to create a third called House so don't have to keep selecting them both when I want to do that, or as I add new speakers in the future. I do not have the option for everywhere, or to hit the plus and create a custom group. Ideas? 

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rpmohnContributor I
asked in Controllers and Music services
Samba share works on 1 speaker, not on the other

I have an S1 Sonos system with 1 Play:3 and 1 Play:5. I have a Music Library Setup to my samba share at //servername/media that has been working just fine until I replaced my wifi router last weekend. I’ve re-added the share and I can navigate around within the share just fine from the Sonos S1 app. When I try to play music from it to my Play:5 I get an access denied error. I can play music from it just fine to my Play:3, and if I’m playing music from it to my Play:3 I can then group in my Play:5 and it plays on both of them. If I then remove the Play:3 from the group, it stops playing on both. Please help, thanks! -Ross

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PbdunnmdContributor I
asked in Controllers and Music services
how do i get my remote to operate elaborate sonos system

Are there service people Do your house in Manhattan and show you how to use an elaborate remote to control rather elaborate Sonos system that exists in the apartment that we just bought. I can’t sdo your house in Manhattan and show you how to use an elaborate remote to control rather elaborate Sonos system that exists in the apartment that we just bought. I can’t seem to find a service person seem to find. A service person does anybody know of such a person who could come over and help us set up the remote new load is about 6 inches long and 3 inches wide and it is black. I hate to sound like such an ignorant person, but I’m totally at a loss about. How do use this remote, I gather you need a certain code from the company to attach it to the system. Any help very much appreciated. 

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ngx472Contributor I
asked in Controllers and Music services
why does alarm sound choices doesn't show favorite starions?

It seems obvious to present the favorites as an option to set the alarm sound to... (stations) It seems obvious to present the favorites as anoption to set the alarm sound to...

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SarahN
SarahNHeadliner I
posted in Controllers and Music services
Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

HiDid the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. So looks like just a glitch and I have noticed folks on Reddit also commented the same.Anyone else got this little issue?

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RollDotHomeContributor I
posted in Controllers and Music services
iTunes match with Sonos Play 1 and Play 3 (No airplay)

Just acquired a couple of Play 1 and a Play 3 and very disappointed to learn I cannot stream music from  my library on any of my Apple devices. I have been an iTunes Match subscriber for about 10 years and my purchased music is stored in the cloud (or the matched equivalent track is streamed to my devices). I assumed that this would work with Sonos but it seems I have to have an Apple Music account as well? I don’t want to (more than) double up on my payments to Apple by subscribing to both services. Is there a way around this?

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Dcgman#1Headliner I
posted in Controllers and Music services
WIFI Connection question

I brought my laptop with me to work today update my music library in Sonos app. Of course I need to connect to my work Wifi in order to use the app on my laptop. But I dont want to mess with any setting that I already have on my Home Wifi for Sonos. Is it okay to connect to my work Wifi to update my Music Library and when I get back home to reconnect back to my Home Wifi? Can this be a difficult task? I deleted a lot of my music files/folders to make room for new music to be added to Sonos. I didnt have any space on my laptop to add the new music files yesterday as it was too full.

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PrineContributor I
asked in Controllers and Music services
Tidal App disconnects, music keeps playing

While using the Tidal App on iPhone, playing directly to a pair of fives via tidal connect, after a few songs the app on the phone appears to disconnect. Music keeps playing, but can no longer control with phone. Have to reconnect and start the current song over. This process then repeats every few songs. Not sure if there is a setting I need to change or if this is just an ongoing bug with tidal app/Sonos. Does not seem to be an issue if using ipad. Any thoughts are appreciated. 

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