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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,756 Topics
  • 53,504 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7756 Topics
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TimB63Contributor I
asked in Controllers and Music services
Spotify Friend Activity - Not recorded when output via Sonos from Spotify.

Hey All,Hoping someone can help, I am having an issue that I can see was reported in the past here but doesn’t appear to have a resolution as best I can see. I have copied the content of the original post and best answer below my description.When listening to Spotify on a Sonos speaker, Friend Activity in Sonos is not updated for me or my partner (both have our own Spotify accounts). All other friends linked in Spotify activity updates regularly. With myself and my partner, when listening on any output aside from Sonos, this updates. Any thoughts are appreciated, please see original post and answer below, as you can see the original reporter had the same issue and there was no response after this: “ Solve_Coagula 1 replyHey guys, I really would appreciate help with this issue. When i play spotify through my sonos speakers, my play activity does now show up for my followers, when i play spotify through my computer or phone or regular speakers, it is shared as usual with my followers. S

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4 years ago
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John160Avid Contributor I
asked in Controllers and Music services
Sonos Move and AirPlay 2 volume issues for first track played

Hi I have a Sonos Move, and iPhone 11 pro (all software up to date). When I use siri to play music on the Move from my local iPhone music collection, the first song played is abnormally loud, and so if I don’t adjust the volume, the 2nd song played is very quiet. If after using Siri I adjust the volume slightly it jumps down the normal level. I have used ivolume to normalise volume across my collection and the tracks are fine on other airplay 1 speakers (but of course they can’t be played with siri), so I think this is an issue specifically related to Sonos and airplay 2. I have Alexa enabled on the Move and notice similarly that despite asking Alexa to set volume 3 - quite a low level, it’s always really loud when it starts next time. Has anyone else experience this and any suggestions on how to fix it?

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4 years ago
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koppahAvid Contributor I
asked in Controllers and Music services
Major Spotify regressions in S2

I typed this out and it got lost, so you’re getting a shortened version. Spotify often starts playing a random playlist when I tell ask the speaker to ‘Play Spotify’ via Google Assistant. For instance, my Arc had been grouped with the rest of my house and was playing the ‘Discover Weekly’ playlist. I then watched some TV, then asked it to play Spotify again. It started playing the ‘Sublime’ playlist, which I haven’t listened to in MONTHS. Additionally, it usually takes two voice invocations to get Spotify playing when it’s been idle for a while. The first one gets a positive response from the Assistant, but neither the Sonos nor Spotify apps think that the speaker is playing. I have to say it again to get it going. Please, please, please fix this, the current behaviour is INFURIATING. I miss the S1 behaviour where it would simply resume playing whatever the most recent device was. As an example, it used to be great that I’d be listening to Spotify on my phone, then get home and just

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Annazel S
4 years ago
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chrisOVEnthusiast I
posted in Controllers and Music services
Sonos S2 Slow Functionality

Ever since the update to the S2 controller on iOS, functionality seems painfully slow. Amazon music, for example, is particularly slow to render album artwork and there is a significant delay in initiating playback. Same with other services. I have fast wifi and my system is wired in on Sonosnet, so not reliant on my own wifi network.  Anyone else noticed similar slow functionality with S2? Bit disappointed to be honest.       

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4 years ago
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Sunder21Contributor I
asked in Controllers and Music services
unable to connect to TuneIn

I recently updated my Sonos app to S2 - since then I have been having issues playing tuneIn radio. Initially it used play intermittently but now is not connecting to TuneIn at all.  Any help is appreciated.    thank you. 

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Kyle A
4 years ago
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P-eContributor I
asked in Controllers and Music services
Play 5-Line in delay of 3s

Hi,   I have a pair of Play 5 + Sub and a computer connected to one of the Line In. It used to work perfectly fine until one the Play 5 was not visible - it lost Wifi settings - I got it back online, and now I have a 3s delay between the image on screen and the sound throuh the Play 5… It worked nicely for many years !   It also happened 8 days ago to another french relation.   I tried: No Compression Changing the volume / level of the inpu Changing sonosNet Channel (1,6,11) But nothing works, and support does not have a solution.. I feel desperate as it makes the system useless: 3s of delay is terrible !!   Cheers

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4 years ago
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S_PilonContributor I
asked in Controllers and Music services
Spotify Duo and Sonos Beam - issue

Hi there,  My wife and I just recently got Spotify Premium Duo. We both have the Spotify and Sonos App on our phone. We added both Spotify accounts to the Sonos app.   The issue: when I’m listen to Spotify on my phone (via bluetooth headset in the office), if my wife starts playing Spotify via the Sonos Beam, my Spotify turns off?   From my understanding, because we have Spotify Duo, we should both be able to use Spotify at the same time.    Thank you for the help. 

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4 years ago
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Alec.XContributor I
asked in Controllers and Music services
Pandora - someone else is listening + new stations

Hello! I use my Sonos system everyday to listen to music and LOVE the sound quality. I mostly use Sonos to listen to my Pandora stations at home, when I leave the house I pause the music (because there is no option to hit “Stop”) and close the app. I’ll get in my car and usually also listen to Pandora. Every morning when I start driving I get the notification “Someone else is listening to your Pandora account, only one listener at a time...” I then have to tell Pandora “Let me listen” and my music resumes. A few minutes go by and the same thing happens again, “Someone else is listening….”. This will happen throughout the day as I will listen periodically through most days. I have been listening to Pandora and paying for their premium service for years. I received a two room Sonos set for Christmas 2019 and I have been having this problem ever since. I have changed my Pandora password multiple times and this does not seem to help.  There have also been stations added to my Pandora ac

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Airgetlam
4 years ago
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LiedholmContributor I
asked in Controllers and Music services
spotify anslutning.

Så irriterande Sonos “förlorar anslutning till Spotify” vad kan man göra?

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Simon B
4 years ago
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rib71Contributor I
asked in Controllers and Music services
has anyone connected to twitch?

I’m new to Sonos and wondering if anyone has connected to Twitch?

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Simon B
4 years ago
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Rodg98133Contributor I
asked in Controllers and Music services
spotify keeps pausing - play 1

So my issue that i have tried to resolve but i am getting to the point of just scrapping this play 1.   When playing from spotify its comes up saying the account is being used elsewhere and pauses the music, we know for a fact that it is not being played elsewhere and this only happens when the play 1 is being used.   My setup is 2x beams 2x ikea lamps 2x ikea bookshelf Playbar Sub Play 1   I can play music on any device except for the play 1, i can group any together without issue however if i play on the play 1 or add the play 1 to a group playing with any other speaker then the nusic starts pausing, its driving me mad   My playbar is connected to my router so i am opperating on sonosnet and the play 1 does this no matter where it is located which leads me to belive its not signal related.   Any advice on what to try? Can i hard reset the play 1 and hope its just a glitch?

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Kyle A
4 years ago
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ctboyer92Contributor I
asked in Controllers and Music services
Spotify Dropping out, Other Music Services OK

I have created a diagnostic report, 122658598, within about 5 minutes of the spotify service dropping. It only drops for a brief moment, skips a song, and then it’s fine again for another half hour or so. Appreciate any help you can offer! Thanks, Chris   Edit: I rebooted my router and changed the channel to 6. I will create another diagnostic if spotify drops out again.

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4 years ago
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stevenbastContributor I
asked in Controllers and Music services
low volume from turntable

I just took delivery of a Sonos Play 5 and a Pro-Jett Essential III turntable and the volume coming from the turntable is unacceptable. Yes I have checked the connections. Yes I have gone into the app and adjusted the line in settings.  I have all of the settings set to max volume for the turntable and I get low background levels of sound. If I switch to streaming music I have to lower the volume or be blown out of the room.  Sadly if I can’t get this resolved I will ship back the entire order      

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4 years ago
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samerazziContributor I
asked in Controllers and Music services
unable to play “song title” access is denied.

Hello,I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. I have uninstalled the Anghami add-on and linked it again with no success. Can you please advise?Best,Samer.

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Simon B
4 years ago
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Stevea SContributor I
posted in Controllers and Music services
Music Library not updating after scanning

I have a WD MyCloud NAS on which I store Music ripped from my CD collection. Until recently it has updated satisfactorily when I have added new CDs. However this has stopped working. Using my Android MyCloud app I can see the new folders and content on the NAS but when I update my index on my Android app the new folders do not appear. When I go Settings > Music Library > Update Music Library Now > Scan Now I get Updating Index in gray and Compilation Albums updating in gray but after the process is finished the added CDs do not appear in the index.

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4 years ago
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DerekLTrending Lyricist I
asked in Controllers and Music services
SONOS Radio not playing BBC stations

So I woke up this morning to the dreaded SONOS bong, as BBC Radio 4 through SONOS Radio was not working. I changed it to TuneIn and it played. Later BBC Radio 6 suffered the same problem, and was cured in the same way. Is this a widespread problem? Is there a solution?

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4 years ago
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leeparkersContributor II
asked in Controllers and Music services
Spotify Skipping Songs halfway through

Hello When I use Sonos to play Spotify Playlists, most songs play correctly, but every few songs it will cut out halfway though the song and immediately skip to the next song on the playlist. It doesn’t appear to happen when I play an album from Spotify (or at least I haven’t noticed it doing). I have tried restarting my router which hasn’t fixed the issue. Diagnostic: 1175114501 Any help would be greatly appreciated! Many Thanks, Lee

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4 years ago
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Glenns_and_RosesCollaborator II
asked in Controllers and Music services
Spotify - Song Not Encoded Correctly

Recently noticed issues with Spotify skipping songs and showing “Song not encoded correctly” errors.  But when I manually play the song it works.   Other discussion threads suggest this could be a network issue.  Here is my setup: Verizon Fios, 1 Gbps fiber Verizon router with wifi off Eero pro (x3) in bridge mode Sonos Amp is WIRED to a Gbps switch coming off the router All other Sonos devices are wireless (Using SonosNet) SonosNet was using channel 11, and when I did a network scan I could see a fair amount of other networks on channels 1 and 11 so I switched SonosNet to channel 6 but it didn’t help. My Verizon router and my Eero system are all using “vanilla” configurations.  I don’t mess around with the firewall, port forwarding, etc. Suggestions?  

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4 years ago
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Mungo HungoContributor I
posted in Controllers and Music services
How can I stream my FLAC library without *buffering* issues?

Hi- I have a system that includes two Play 5s, a Play 3, five Play 1s and a bridge.  I can almost always stream music from online stations with no problem.  But my efforts to play my own music have been a disaster for quite some time.  I technically have the ability to play my music library (all of which is in FLAC format), but I rarely can make it through an entire album without buffering problems that cause the system to stop and then skip the track.  The problems are even worse now with the Covid-related national slowdown in internet performance. Admittedly, my system has not been advanced.  It’s consisted of trying to stream my music stored on external hard drives, a desk top, a laptop and a tablet (I’ve tried all of those separately).  Nothing has worked. I’ve read a number of posts about NAS drives, and am wondering if connecting an NAS directly to my router, my bridge or my 1st gen Play 5 would solve the problem.  But every time I try to find a solution, I feel like I’m just

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4 years ago
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Mark_227Contributor I
asked in Controllers and Music services
S2 - the connection to spotify was lost

Hi there. Since adding new devices and upgrading to S2 over the weekend, I keep getting “connection to Spotify was lost”. Sometimes it works for a while and then just stops. Always at the point where it’s trying to start playing a song - I never get errors when browsing spotify and songs seem to finish playing once started. A couple of key points based on questions asked to other people with similar issues: Spotify is working on all other devices in the house Streaming from my NAS and my Amazon account seems to work fine I’m running a fully wireless Sonos setup but was previously using a wired Bridge with S1 The Orbi router is set so that all Sonos devices are “unmanaged” to avoid any network blocking It was being particularly on/off earlier to I uploaded a diagnostic: 233855799 Thanks, Mark  

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Annazel S
4 years ago
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DerekLTrending Lyricist I
asked in Controllers and Music services
Radio Paradise main mix refusing to play

Since yesterday, when I try to start the Radio Paradise Main Mix radio station it appears to try (play changes to stop briefly) but then fails.The station is on Sonos Radio, and is one of my favourites. I looked in more detail today and the other Radio Paradise mixes are working. I removed and re-added the favourite, but that hasn’t helped. If I go to the Radio Paradise website, all the streams are playing fine there. Any ideas?

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pwt
4 years ago
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KLRBEEContributor I
asked in Controllers and Music services
S2 Thumbs disappeared on Android Amazon Music.

Upgraded to S2 on my Android, Thumbs up down disappeared.  Can Add Song to Sonos Playlist but no option for thumbs down.

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4 years ago
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Andrei1234567890Contributor I
asked in Controllers and Music services
myTuner Radio station doesn't work

Hi, I added ‘MyTuner Radio’ service to my Sonos account. I found a radio station within the service: ‘Радио ENERGY (Radio NRJ Moscow)’  (https://mytuner-radio.com/radio/radio-energy-radio-nrj-moscow-396785/). Everything worked fine for approximately a month, but now every time I try to listen to this station - I see ‘Local radio’ message and radio stream doesn’t work.  The station fails to play on all my Sonos audio devices. I tried to reboot my router, my smartphone and my Sonos Bridge device, but nothing helped. Could you please check and explain what’s wrong? It seems, that ‘MyTuner Radio’ service still maintains this station. Other ‘MyTuner Radio’ stations work perfectly. Thanks in advance!

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J
4 years ago
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aetherius11Contributor I
asked in Controllers and Music services
Spotify won't connect to Sonos

I've just set up 2 x OneSL and 1 X Beam (brand new). Setup went fine and I can play music via the Sonos app. In the Spotify app on my Galaxy S20 though, I can see the Sonos speakers but when I select them Spotify says "connecting" for a few minutes then fails.  All devices are on the same wifi network and I can control the system from the Sonos app on the same S20. I just can't get Spotify to play through the speakers. I've tried resetting the router, turning the speakers off/on, rebooting my phone, same result. Both apps and speaker firmware are updated. Looking at others posting about similar problems, none of the suggested steps seem to work.    Diagnostics: 9728450

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Mark P
4 years ago
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Pier GiorgioContributor I
asked in Controllers and Music services
Cannot cast to Sonos from Spotify

I can't find Sonos Wi-Fi speakers in the "Devices Available" list. Other devices (ie. Google Home, Chromecast) are displayed correctly. Other apps (eg. Google Play Music) correctly show all my Sonos speakers. I can play Spotify music directly from the Sonos app, but I can't do the opposite, cast Spotify music from the Spotify app to Sonos speakers, since the speakers are not listed. I have a Spotify Premium account. The accounts are correctly linked, I tried several times to re-authorize Spotify account from the sonos app, with no luck. I have already checked the guidelines in this page: https://support.sonos.com/s/article/1153?language=en_US Sonos App Version: 12.0 (build 58177280) Sonos OS: S2 ID Sonos: 115217609 Spotify App Version: 8.5.62.904 Thank you for your support, Best regards

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Jean C.
4 years ago
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