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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9743 Topics
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Eric VLContributor I
asked in Controllers and Music services
Integration of personal music into Sonos

How can I integrate my personal Apple Music and preferred radio stations into my Sonos app?

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hobaSound
hobaSoundTrending Lyricist I
asked in Controllers and Music services
Is there any way to add music from Sonos to my Apple Music library?

Hello all!With the recent addition of my Era 300s and Arc I find myself using the Sonos app more and more to play music from Music so I can take advantage of the Atmos encoding. The downside to using the Sonos app rather than normal Airplay is that I cannot seem to add songs that I like from Sonos to my Music library. Obviously I can add the music to Sonos-related libraries and playlists but it sure would be nice to be able to add new music I hear to my Music library. Any thoughts?

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melvimbe
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NeilWalkerAvid Contributor I
asked in Controllers and Music services
Internet radio stream (AAC) not playing

I’ve followed the process of adding a new internet radio station to Sonos (AAC streaming). It appears to add ok, but when ‘Play’ is pressed, nothing happens. Other radio stations play fine through TuneIn and other radio services such as myTuner Radio.I used the advice in https://support.sonos.com/s/article/260?language=en_US, and have added the station using both the Windows client application, and the Android app. Neither will play in Sonos.The station URL in question (https://edge.iono.fm/xice/fmr_live_high.aac) plays just fine in a web browser.There are a number of threads that discuss issues with TuneIn in the UK, but the workaround suggested was to add the URL manually - but that doesn’t work for me either.Any tips? 

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Corry P
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ChambraContributor I
posted in Controllers and Music services
connect B&O 3200 to Sonos Port

I have B&O3200 (but no speakers) and want to connect to Sonos Port, not yet purchased, so I can play throughout house…is this possible and, if so, the B&O has separate 8-pin dins for L&R speakers but Sonos Port only has one RCA input?  HELP!

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Dan in Fall RiverContributor I
asked in Controllers and Music services
Tune In Broken Today?

I can't stream any radio today.   Stupid Tune In keeps playing its intro and interrupting the stream.  Anyone else getting this?Was so much better before Tune In.

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Corry P
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BichonContributor I
asked in Controllers and Music services
Connect S1 : "Product not found"

I try to configure a 2d hand Connect S1.I Have already reinit the Connect by pressing “audio” while connecting to power.But I still receive “Product not found” message.

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controlav
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Mr.JKContributor I
asked in Controllers and Music services
problem with android app

Since I upgraded my Android device 18. Mars, I have not been abel to upgrade my sonos app. I have also tried to delete the app and download it againg. But now I can not download the app fra Google play store. What have I missed/forgotten?  

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Guillaume4077Contributor II
posted in Controllers and Music services
apple music Lossless

Bonjour, la prise en charge d’Apple Music Lossless est-elle prévue dans l’application Sonos S2 svp?merci d’avance pour votre réponse 

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Pickles150Contributor I
posted in Controllers and Music services
Sonos 2 won't connect to NAS Drive since this mornings Update

Yesterday everything was working fine.This morning I had Updates on both Sonos 1 and Sonos 2 - I run old and new products separately.Sonos 1 finds NAS drive OK and let’s me update the list.My NAD 10 streaming tuner using BluOS finds and updates listings OK.Sonos 2 will not show any connection to NAS drive.I can hear that it is accessing the drive from the crunching noises it makes, but it won’t show the Drive on the System under Music Library.Passwords are correct, path is correct, connections are correct.I believe this is a software issue following this morning’s update.Anyone else had problems? p.s.  I’ve tried using both the app and my laptop - Nothing        I’ve tried using text path and numeric path - Nothing

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oestranxeiroContributor I
asked in Controllers and Music services
Dolby Atmos on Era 300 with Tidal

I ordered Era 300 speakers and I am really impressed with the sound, but frankly I am a bit disappointed that Dolby Atmos support is limited to Amazon Music and Apple Music.I use primarily Tidal and would really like to be able to listen to the mixes available in their library. Why is this imposible? Is there any plan to include Tidal as a supported platform?Thanks in advance for the responses!

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Airgetlam
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pilotbumTrending Lyricist I
posted in Controllers and Music services
Why is there no re-boot option in the app?

This has been an ongoing but seemingly ignored request by Sonos, but why is there no reboot option from the app?I have a regrettable $6,000+ Sonos system that is awful. It cuts out all the time and with every phone call to tech support I’m given a list of excuses why they’re cutting out and ultimately I think it’s their software. On the most recent phone call I was told one of the zones that was presently playing did not exist. Anyway, in addition, with each tech support call I am told to reboot all of my Sonos devices. The only way to do this is to physically unplug them and plug them back in. OR, they can do it for you remotely. I have 11 Sonos products. So unplug them and plug them all back in is a PITA. One of them requires I move my refrigerator. Another requires I climb up into my attic. Another requires I move my entertainment center and television.For a company that sells accessories specifically with aesthetics in mind so a person may conceal the wires, they sure make using th

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UKMedia
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DjCitoContributor I
asked in Controllers and Music services
Tidal songs freezing

I am trying to stream my Tidal Playlist on Sonos S1 App and from time to time different streaming services have the same issue, they freeze seconds into the song playing. Usually i reauthorize the service and it fix itself. Recently this has no been working, I’ve tried it all, disconnecting the device from power and Wi-Fi, deleting streaming service from Sonos, restarting tablet, reauthorizing the tidal. But nothing this time around, any suggestions or solutions?

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Corry P
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daving313Contributor II
asked in Controllers and Music services
Amazon Music spotty, drop outs completely, randomly stops playing on some speakers

I’ve been using Apple Music and Pandora for years without issue on my setup.  I’ve recently moved to an Amazon Music Family plan so my kids can have music on their room echos. My setup… 5 S2 Ones and 1 Era 100.  Network is 1-Gig fiber routed through Eero Pro 6E Mesh.  I have 500meg down easily on wireless throughout the house.  All connected via WiFi, no Ethernet to any device. Since switching to Amazon music, when using the Alexa voice control or the Sonos app, music will stream inconsistently across all speakers in the group.  It takes about 45 seconds for every speaker to be playing the song and then after a few minutes it will randomly stop playing on some speakers but not all, or just stop playing completely.  If I switch to Apple Music or Pandora, it plays without issue and no drops.  Any help here?

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Corry P
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Doug AmesHeadliner I
posted in Controllers and Music services
Sonos Radio 'unable to play'

Selecting something from Sonos Radio in the app (Android) produces the pop up message “Unable to play ‘Sonos Radio’. Connection to ‘Sonos Radio’ lost”. Suggests I check my internet connection. Same message on another device.In the Windows app it also fails, but suggests that I might need to reauthorize my Sonos devices. Trying that in the Android app under the Sonos Radio service setup, I just get “failed”.So I tried the usual thing - unplug and re-plug the speakers to reboot. Then try re-authorizing Sonos Radio again. Now it works.Typical Sonos. Got to love those informative error messages. I hear Sonos consulted the ancient Greek Oracle of Delphi for advice on proving clear messages. :)

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Don SContributor I
posted in Controllers and Music services
Downgrade from 15.2 to 15.1

Recently upgraded to Sonos 15.2 from 15.1.  The new version won’t work on my old Mac.  How can I revert back to 15.1?  That is the last version that will work with my old Mac.

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Airgetlam
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NlamanContributor I
asked in Controllers and Music services
spotify, audible and amazon music connection issues

All Of a sudden I cannot connect to any of my 3rd party streaming services like Spotify or Amazon music through Sonos. “Connection is lost” or cannot add to queue. the spotify app works and I can then add the music to the  Sonos speakers that way. Alexa voice controls have also stopped working on Sonos products where they are built in.

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kandtContributor I
posted in Controllers and Music services
Application sonos S2 ne fonctionne plus sur macos El Capitan

Bonjour,L’ancienne version de Sonos S2 a été mise hors service du jour au lendemain pour les anciens Mac tournant sous macos El Capitan.L’application exige d’être mise à jour, sauf qu’une fois la mise à jour installée l’application refuse de s’ouvrir car elle n’est pas compatible avec macos 10.11.6Je peux comprendre que l’application ne soit plus mise à jour sur les anciens appareils mais la rendre incompatible du jour au lendemain sans motif ni explication c’est assez lamentable...D’autres personnes sont-elles dans le même cas?

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Kenv
Kenv
asked in Controllers and Music services
Sonos app prompts to update but no update available

As of today 24th February the Sonos app on my iPhone and iPad prompt that an app update is available. However when I go to the App store I am running the latest available version of the app. I am running S2 version of the app on version 15.1 which is the version available on the App store. All my Sonos devices are running 14.20.2 Build 70437250I tried removing the app completely and then downloading it reconnecting and logging in but it prompts again that an app update is required but it is running the latest version already.Finally on my wife’s android tablet the same thing happens.

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NeilLContributor II
asked in Controllers and Music services
Is the 15.3 S2 Controller app update available for MacOS?

I see that the latest Controller app for MacOS is 15.3.  The download page gives me 15.2.  Is the updated controller available for download?

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Airgetlam
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Clo08Contributor I
posted in Controllers and Music services
Dolby Atmos on Era 300

 The  album “The Dark Side of the Moon” (2011 remastered) is in Dolby Atmos on Amazon Music unlimited. But it is only in HD via Sonos App on my Sonos Era 300. Other titles are in Dolby Atmos, Dire Straits etc… I have the Dolby Atmos badge. Never for The  album The Dark Side of the Moon I have only HD badge. 

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Tandem800Contributor I
posted in Controllers and Music services
Chrome OS

Anyone using the Sonos app on a Lenovo Chromebook running Chrome OS? All the postings related to the topic are years old....any current Chromebook users out there in 2023?

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SarahN
SarahNHeadliner I
asked in Controllers and Music services
FEATURE REQUEST - The ability to search for Dolby Atmos specific music with the Sonos App

Not sure if this has already been asked for, but it would be nice if the Sonos App showed which tunes were in Atmos for the new Era 300 speaker. Currently my work around is to find an Atmos album in Amazon via my Amazon Music app, then search again in the Sonos App to play it. It’s a bit of a faff!

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melvimbe
jwedwards
jwedwardsEnthusiast II
asked in Controllers and Music services
BBC Sounds - rewind/pause live radio?

Are there any plans to add rewind/pause for live radio in BBC Sounds on Sonos? These features are available in the native app and also in the plugin for Logitech Media Server so they must be available to the API

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Martin Banham
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RollekeContributor I
asked in Controllers and Music services
Sonos PC S2 app not finding system

I’m not able to connect to my Sonos system. I travel from from one place to another Both has worked. I did reset the router, I connect directly to the router via cable. I de-install and installed the software again. It is on a private network. Any ideas people Moderator edit: combined posts so topic is still “in need of reply”.

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danrotContributor I
asked in Controllers and Music services
Play:5 does not connect to Fritz!Box 7530 AX Wifi

I switched my internet provider and have a new router now. My Sonos speaker worked find with the old router, but my new provider provided a Fritz!Box 7530 AX, which only work with my Sonos speaker if I wire them together using a ethernet cable. I suspect that the Fritz!Box has a setting or something that prevents the speaker from using the wifi, but I fail to find a reason why. Other hardware like laptops, phones, the TV and even my body scale can connect to the network.I already checked the settings “Allow all new wireless devices” and “Active wireless devices may communicate with each other” as suggested in https://en.community.sonos.com/old-troubleshooting-229136/wifi-connection-issue-with-fritz-box-6836814. Both options are checked but the system still fails to setup wifi for the Sonos Play:5.I have tried a lot, but the following description is probably the best explanation of what is happening (although I am not sure if I translate everything correctly, I am using the app in germa

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Ken_Griffiths
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