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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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JeanneJolyContributor I
asked in Controllers and Music services
radio classique mène sur radio classique

Lorsqu’on écoute radio classique, nous sommes sur le canal de radio classique québec.On a tenté pour voir d’écouter radio classique québec et cette radio envoie bien sur radio classique quebec.Bref, qu’on choississe radio classique ou radio classique quebec, on écoute la même radio qui est radio classique quebec.Pourriez-vous résoudre ce point?

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Ken_Griffiths
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thegraduateContributor I
asked in Controllers and Music services
Soundcloud Link Code

I am trying to link my Soundcloud account to Sonos (since there is no appleplay feature with Soundcloud). When I go to authorize the Sonos use, i get an error message: ‘the link code you entered is not valid’ How do I get a link code and/or why am I receiving this message?

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Airgetlam
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Jools86Contributor I
posted in Controllers and Music services
unable to browse music - Apple music on android

I have swapped to an android and Sonos refuses to recognise my Apple music account. I get an "unable to browse music and. Constant reauthorise messages". This is infuriating, SoundCloud works fine. 

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mightyoakbobAvid Contributor I
posted in Controllers and Music services
Re-indexing a friend's system.

Hi,I have a friend who hasn’t been able to re-index his Sonos system for 3 to 4 years. I believe his system  is pre the S1/S2 split but did re-index in about 2018.Of course the problem is he can’t upadate because the newer Sonos/iPad control point software needs his iPad to be updated which Apple have now stopped.He can’t afford a new iPad, how can I get him past this?I have a Sonos S1 system and an up to date iPad. If I connect my iPad to his network and then update his system (I presume I could) will that then prevent his ipad being able to play music at all?Thanks for any advice.Bob. 

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steve tyreeContributor I
asked in Controllers and Music services
BBC Sounds

Hi I can’t find BBC sounds as a music service. Why is this, I’m in the UK

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DGHBTrending Lyricist I
asked in Controllers and Music services
An unexpected error occurred while importing playlists

I receive this error message (“Music Library Problem”) every morning.As I have done nothing to my system, other than update the SONOS software, it can only be an issue with that update.I have several speakers dotted around the house and my music library which SONOS accesses is on my  2020 iMac, running 12.3.1 (Monterey)I read that it has been a topic for some time and there are many “try this”, “try that”.Is there a definitive fix from SONOS?Thank you

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cal_in_carmel-by-the-seaContributor I
posted in Controllers and Music services
Sonos will not update my music library with new music added to my NAS

The key is setting up a well organized Folder Structure by genre, then perform a Folder and File permissions  applying inheritance on all. Linux/Unix is picky about permissions.Keep the update manageable.  For instance, I had to scale back from a single run of 45,000 songs to batch updates of 10,000 files per Update session, run back to back..My NAS is a small Xbox 2TB drive, reformatted into NTFS,  partitioned  into Music and Movies, with a total of four partitions and the last being a “blank”, free space, partition that can be used to reset the music library index.My NAS is plugged into a mesh  ASUS RT-AX58U router, which simplifies everything with their UI..

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manokarthickContributor I
asked in Controllers and Music services
Custom URL not streaming from Sonos

Hi, I am trying to add the following custom URL to sonos and stream but its not working.I can play using this URL on Chrome or in VLC player.As per VLC this MPEG AAC Audio (mp4a), 44.1Khz, 32 bits per sample.Is this stream not supported?Here is the URL - https://tamil.crabdance.com:8002/4

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James L.
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NASboyContributor I
posted in Controllers and Music services
Tips for Connecting MAC to Synology NAS

I appreciate all the tips others have posted for connecting Sonos to Synology NAS on a Mac. I went through the dreaded screens in Synology File Services to add SMB1 and NTMLv1, and then restarted my NAS. But that still did not let me add a music library. On my 3rd call to Sonos Support, the Agent had me go into Mac System preferences, Security and Privacy, and then add Sonos to Full Disk Access and to Accessibility. That did the trick.

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Darren_JudgeTrending Lyricist I
asked in Controllers and Music services
Music Files Not Available

Diagnostic Submission 1715958179 I recently came across the error ‘Music Files Not Available’ with the sub text:[Network Path] is no longer available. The device where the music files are stored maynot be powered on, or the path may have changed.Go to Settings > System > Music Library > Music Library Setup tocheck the pathI know the path is perfectly fine as I can browse the files via my computer and the files play if I select them via Apple Music. I have rebooted my router, Sonos Controller is up to date, I’ve turned file sharing off and on again, deleted the music library from the settings and added it again, number of tracks <15k.So I have tried all I can think of with no success. 

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Ken_Griffiths
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chielboogaardContributor I
asked in Controllers and Music services
Spotify connect not working after update to sonos version 14.12

Hi All, Currently I’m managing about 6 or 7 sonos systems and they all have the same issue after the latest update.A lot of users use the spotify connect function that is in spotify to play music on the sonos systems. But since the last update this broke.I tested if it was the update by adding a speaker that was not yet updated which still had the feature. I updated that speaker after confirming it worked. And after update it bricked spotify connect again. Is there a solution? or is this a known issue? Kind regards, Chiel

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gilkesjmContributor I
posted in Controllers and Music services
apple music missing from search results

Hello, it appears the Apple Music search issue has resurfaced? Or am I the only one having this issue?

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Bob_85Contributor I
asked in Controllers and Music services
iTunes imported playlists won't play

The Sonos app on my Android Samsung Galaxy won’t play imported iTunes playlists unless the Sonos desktop application is open on my PC. This wasn’t a problem for a long time but started recently. The Sonos app will play all other sources except the imported playlists. If I open the desktop Sonos program and start a playlist using the app, I can close the desktop Sonos program and the app will continue to play music from the imported playlists. Once I close and open the Android app, it will no longer play from the imported playlists until I open the desktop application.Thanks for any ideas to fix this so I don’t have to open the desktop app in order for the Android app to use iTunes imported playlists.

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DaDDHeadliner I
asked in Controllers and Music services
Sirius connection down

SiriusXM Canada went offline completely a while ago today. App, web streaming and sonos. SiriusXM app and web streaming came back but Sonos app “unable to connect “ now.  D#1955638191 

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Airgetlam
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coffeeluvrContributor I
asked in Controllers and Music services
Amazon Music Dolby Atmos songs low volume thru Beam gen 2

Anyone else have this? I called Sonos and they said it’s Amazon’s issue. VERY annoying and it’s only with stations on Amazon Music Unlimited.. playlists and albums are ok.

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DomRContributor I
asked in Controllers and Music services
New Router—SiriuxXM "song is not encoded correctly"

I just installed a new wifi router and since then have been unable to play any SiriusXM channel due to “song not encoded correctly” through my Sonos Play:1 speakers. Plus, I deleted my Spotify account because I couldn’t play anything either and now can’t add my account back. (I can, however, play Spotify if I use the Spotify app directly to my Sonos system.) Pandora seems to work fine.I’ve rebooted my speakers and router and forgotten my existing network. And when I try creating a new network, my app doesn’t recognize the speakers that I own — just ones that I believe were part of a Air BnB place I stayed a few months ago.Any suggestions?

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wood97Contributor I
asked in Controllers and Music services
Sonos stops playing from music library on MacBook

I have a new MacBook Air. Sonos is set up to feed from my NAS Drive, plus also my music so that I get my iTunes playlists as well. Issue I have is that when I ask the controller to play an album or playlist it will only play for about 10 mins and then simply stops. I have tried to adjust sleep savings but no joy. Anyone got any ideas as to why this happens/how to solve. I tried calling Sonos but they had no idea. Thanks.

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Blisster7Contributor I
asked in Controllers and Music services
SiriusXM won't connect

I’ve setup SiriusXM with the Sirius APP, and it works fine on the iPhone App. My Sirius login is working fine.  When I attempt to Add Service for Sirius to the Sonos App, it gives me an error that my login credentials for Sirius are not valid.  But I KNOW that they are valid because I use the exact same ID and PW on the Sirius website and it works fine. I’ve attempted multiple times with same results.  I’ve also “Reset” the Sonos app.  Same results. Anyone have a solution?

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BRYAN_25Avid Contributor I
posted in Controllers and Music services
Large sections of music library missing after automatic library scan

Hi all,I’m reaching out as, unfortunately, Sonos support has been of little help with this issue.  I have a large music library on my local Synology NAS.  It’s been in use for years with no issues.  I have Sonos set to do an automatic re-scan of the library (using the built-in option) daily.   About a month ago I noticed a large section of my library was missing from the Sonos app - mainly artists later in the alphabet - see attached screenshot.  I contacted Sonos support over chat and was told to try a manual update of the library and that fixed it - all of the artists reappeared in the app.  I thought maybe it was just a fluke and then later noticed, after the next automatic rescan, the artists had again disappeared. I have now had 4 or 5 calls with Sonos support and it hasn’t been a great experience.  They have tried to suggest it’s a music tag issue (despite the fact the songs reappear after a manual library scan), they have told me “Just don’t use the automatic rescan” (despite th

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Ken_Griffiths
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mjzwackAvid Contributor I
asked in Controllers and Music services
Why does my Macbook Air operating on OS 12.4 not allow Sonos to access it

I moved all of my data and setting to a new computer, MacBook Air OS 12.4  When I try to manage my music library on Sonos I get a message that the computer MacBook Air will not allow access by Sonos and the Sonos application just freezes. This is very frustrating because on the old machine it worked fine. Can anyone help me? 

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wottynattyEnthusiast I
asked in Controllers and Music services
"No Plex Media Server available. Please make sure your Plex Media Server is accessible."

While listening to music from my Plex server, via a web browser, I tried adding Plex as a source for my Sonos system.The authorization on the Plex end works fine.  Plex shows up as an available media source.However, when I try to select it in Sonos, I get this error:"No Plex Media Server available.  Please make sure your Plex Media Server is accessible."I have tried updating Plex, uninstalling and re-installing it as a media source in Sonos, and am stymied at this point about how to resolve this.

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CharlyMContributor I
asked in Controllers and Music services
Sonos music library and Synology DSM 7

I cannot add a music library from mij synologynas anymore since I have DSM 7With DSM6 it always worked fineI have a Sonos Play:5 (generation 1)  and I am using the Sonos1 app on my android device.The solution given was to enable NTLMv1 in SMB adjustments, however it doesn't work for my. maybe because I am using the S1 controller.HELP:  Anybody knows a solution?Thanks Moderator Note: Modified for clarity - added “:5” to “Play”

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brennan.carleyTrending Lyricist I
posted in Controllers and Music services
Sonos can't process large library, even if it is well below the 65,000 track limit... unless split into separate folders

I have a fairly large music library (~27,000 tracks), which is well below the 65,000 track limit. Recently, after adding some more tracks, I discovered that the Sonos library was only showing about 10% of the tracks… Somehow in the import/indexing process it had broken. I don’t know for sure, but while my library has about 800 album artists, it has far more actual artists (e.g. compilations), and the tracks I recently imported were compilations with many artists. So I suspect that the problem is related to the number of artists. I was able to resolve the issue by splitting my library (on my NAS drive) between a compilations folder and “everything else.” When I did, Sonos was able to import/index the whole library. What that tells me is that I haven’t hit some limit for the library in general (i.e. it can handle all 27,000 tracks) but that the import/index process can’t handle all of the tracks when it runs the indexing process (possibly because of teh number of artists, but that’s just

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Airgetlam
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dr1818Avid Contributor I
asked in Controllers and Music services
Samba share not showing aac files

I'm using Samba to share files from a Raspberry Pi.The Sonos app sees mp3 files, but not AAC files.Any ideas?Thanks

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Ken_Griffiths
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TopscottContributor I
asked in Controllers and Music services
music library move but still looking for old path

Upgraded to a new Synology NAS, and upgraded from S1 to S2. Added the path to the new NAS and deleted the path to the old. However the system still tries to connect to music that was loaded on the old device. Tried this on both the IOS mobile and the MAC desktop apps.How can I remove the old library references so that it only uses the new ones? Alternatively, how can I remove all links to the library so that I can start again, tried it using the “Manage Library Settings” but made no difference?Have seen similar problems In the past if I move music to different locations in my library, the music index update fails to remove the old links. 

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