If you haven’t resolved this, my guess would be that your phone is connected to a different subnet of your WiFi than your speakers. I’d highly recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Si no has resuelto esto, supongo que tu teléfono está conectado a una subred de tu WiFi diferente a la de tus altavoces. Te recomiendo encarecidamente que llames a Sonos Support directamente para discutirlo.

Cuando hablas directamente con la gente del teléfono, tienen herramientas a su disposición que les permitirán darte consejos específicos para tu sistema y red Sonos