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Problem with Deezer API

  • 23 September 2023
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Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or  

 

No stop through the app on phone, or on the TV…

Sonos works perfectly with all other streaming… just Deezer is doing that..

definitely you have a bug or something not efficient in the buffering… 

Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…

I contacted Deezer who told me to contact you as you are in charge of the API

 

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Best answer by Airgetlam 23 September 2023, 16:11

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1 reply

Airgetlam

It might help Sonos help you if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

Bruce
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