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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,809 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8347 Topics
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justaherContributor I
asked in Controllers and Music services
Spotify stops tracks and skips. No other music services affected

Hello,  I’ve seen the same question in this forum but all threads that I clicked on have been closed so I’m starting a new one because this is a new issue for me that just started occurring about a week ago. I have tried solutions suggested on the Sonos website and in the closed threads but nothing works.I have been using my current set up for over 6 months. Nothing has changed in terms of new equipment in the house or any new potential interference. I have very strong wifi with a booster and today’s download speed is 531Mbps. I have restarted my router, removed Spotify from Sonos and re-added it. I can play music directly from Spotify to my Sonos speakers without an issue but every time I use the Sonos app to play from Spotify I experience issues from the get go. It won’t even play one song. Stops after a few seconds, skips to the next song, another few seconds of sound, then skips again and so on. The message I get from Sonos app is that my wifi is unstable - that is false. I check m

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Sotiris C.
2 years ago
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florismkEnthusiast I
asked in Controllers and Music services
Album art displays erratically in Android app

Display of album artwork in the Android app for my local music library is very erratic. The library is stored on my Synology NAS. I have 100% of my album artwork embedded in the files, in sufficiently small-sized jpg. Also, I have a folder.jpg in almost every album folder. None of the jpg artwork is progressive.I've done a lot of experimentation with this subject, and have found:Album art sometimes shows up in the app, but often doesn't. (In the Windows desktop app, all artwork shows up all the time, as it does in Windows Explorer.) Some albums are often displayed with their artwork, others are often displayed without, but almost all albums are shown with artwork at least some of the time. There is no relation that I can detect between the size of the folder.jpg, or the size of the embedded artwork, and the display of the artwork in the Android app, nor with the number of tracks. Albums at the top of the alphabetical album list in the app are most often shown without their artwork. Alm

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2 years ago
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MikeE67Chromatic Producer I
asked in Controllers and Music services
Encoding error when playing songs

Hi.When I play songs on Amazon Music Unlimited I get the following encoding error messages (below):  I assume it is to do with my Internet connection even though I have a fibre optic connection rated at 150 Mbps. The only way I can get the songs to play without errors is to connect to my smartphone with my Sky Q digibox via Bluetooth.Has anyone got any idea of what is going on?Cheers. My system consists of a Sonos Arc soundbar and a Sonus Sub (Gen 3)

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2 years ago
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Zap220Contributor I
asked in Controllers and Music services
youtube sound levels

Please get this sorted out. We have been loyal sonos customers for ten years or so and add a new speaker annually. You must be able to keep youtube playing at the same level by now. I have faith that your brilliant techs can do it. Give it to us please!  Some videos/ audio plays at a mumble then the next blasts on at stadium concert level. Please keep them at the same volume we set our speakers. I know you can do it   This is ridiculously annoying. Thank you for your help 

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2 years ago
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ttharrisContributor I
posted in Controllers and Music services
Sirius XM Channels >500 Lost

Sonos Connect, Playbar,  3 speakerRunning in a stable fashion for many years- but in the last couple weeks lost all Sirius stations greater than Channel 500. They no longer appear in the list of available channels, and clicking on a channel from the Favorites list returns an error. The Connect is controlled by 2 updated iphone apps or via a Mac. Same limitation on all three.The channels above 500 are available via the Sirius phone apps as well as website- all using the same log-in credentials.Already deleted Sirius service via Sonos settings, and then added back with no good result.Any thoughts on a fix? Thanks!

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2 years ago
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steff97Contributor I
asked in Controllers and Music services
SiriusXM - Unable to browse Music Favorites

I have been unable to browse my SiriusXM favorites for at least 3 days now. When i enter Sirius favorites there is a message: Unable to browse music.This error was noted on the Sonos Status web yesterday (January 21). Today it says all systems are operational… they are not. It’s till down for me.

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2 years ago
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rondiguandContributor I
asked in Controllers and Music services
Tunein radio station (BLVD 102.1) keeps playing ads

Since last Sonos update, my favorite TuneIn radio station doesn’t work anymore. It keeps playing ads.The radio plays well in the TuneIn app or Website.I tried adding the stream directly from http://blvd.fm/radio/live/ with no luck.I used to listen to this stations for weeks before it suddenly breaks last week after I updated to the latest sonos app on my PCThanksPhil

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Airgetlam
2 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services
Mellow Morning Gone! Sonos Radio HD

Mellow Morning was an original HD station and one of the main reasons my wife wanted to subscribe. We listen every morning to that. As of yesterday it disappeared. What happened? Is it coming back? Is it just because of the holiday stations? We want it back. Help!

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C
2 years ago
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Jenifer1Contributor I
asked in Controllers and Music services
Changed Broadband network and can't connect to TuneIn

Hi Just changed over to Sky broadband and my play 1 is connected to new network but it keeps telling me it cannot connect to Tunein nor play any radio  stations via Tunein. Was working fine before network change. Tried re-booting but no luck. Any advice or suggestions?

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2 years ago
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DromedaryContributor I
asked in Controllers and Music services
How do I play any media from Android phone?

I’m new to Sonos and bought a Roam because I want to stream my Android phone,  iPad and Macbook without endless bluetooth pairing/unpairing.  The Ipad and Mac work brilliantly but I’m disappointed that it’s only specific apps I can stream from my phone.  I had assumed that I’d be able to stream any audio I wanted from my phone.  I listen to French radio stations - which aren’t available within the Sonos app. Is Bluetooth the only way I can do it? 

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J
2 years ago
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DjvhContributor I
asked in Controllers and Music services
sirius

Why are Sirius channels above 470 unavailable? 

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Airgetlam
2 years ago
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zdelapena8Contributor I
asked in Controllers and Music services
Sirius limited channel line up

Sirius xm channel line up limited to 400s. I listen to channel 710 and has worked fine until today. Getting the “unable to play the selected item” when I select it from favorites. S1Is it a current issue or just me?

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Airgetlam
2 years ago
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MarbleIslandContributor I
asked in Controllers and Music services
Can no longer have ability to play individual songs from Pandora music service within Sonos App

We have been able to search up and play individual songs offered through the Pandora Plus music service through Sonos for as long as we can remember. As of a couple of days ago, this functionality no longer exists in the controller app. As a result, all Pandora songs within our playlists are now unavailable. When we do click on them we receive the message: “this account does not support this feature”. When we search individual songs displayed under the songs tab in the controller and then click to play them, a station is played instead. Is anyone else able to play individual songs from the Pandora music service? Sonos tech support insists that the ability to search and play individual Pandora songs has never existed. The Pandora app allows me to do so though. Strange indeed. We just upgraded to Pandora Plus which allows you to search and play what you want but only after you click through one ad. I wonder if this is causing the issue. Thanks in advance. 

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K
2 years ago
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RossHContributor I
asked in Controllers and Music services
mixcloud queue sync issue

Hi, I have set up a music queue directly on the mixcloud app but this doesn't appear when I choose the mixcloud service through the Sonos app. Is this an issue that others see or is there a way to sync the queue that appears under the mixcould service?

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R
2 years ago
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KajackContributor I
posted in Controllers and Music services
Can’t import new albums from iTunes.

Sonos won’t import new albums from iTunes for the first time. No trouble shooting has helped.

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2 years ago
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RDLinKYContributor I
asked in Controllers and Music services
New ASUS AX3000 Router USB Music Library

Just upgraded to a new ASUS RT-AX3000 Router and got everything working included my SONOS system. Then wen moving the Music USB drive to the ASUS router and setting it up per the helpful into on this forum, it seems to work for about 5 secs and then throughs the following message...” Music Files Not Available - '(music server path)’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  The device is powered on and the path was not changed. I have submitted the diagnostic information and the confirmation number is: 1409766191.Please help. Thank you. 

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James L.
2 years ago
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Pl07RContributor II
posted in Controllers and Music services
Problem viewing the Apple Music playlists

Hi all,Among other things, the "Miłomuzomania" playlist S2 will only find in the Spotify and does not find it in the Apple Music.Do you have the same issue (S2 13.4.1 on iPadOS 15.2)?Regards,Piotr

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2 years ago
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dirkmcGirkContributor I
asked in Controllers and Music services
Youtube music not working - many posts on this

I see many posts from over a year go on how Youtube music (premium or otherwise) does not show our playlists.   WHAT is the status on this?  I just ported all my playlists from Spotify because its awful, only to learn about this issue.I am unable to see only 3 of my playlists.  Has there been a fix to this?

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controlav
2 years ago
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anthonypContributor I
posted in Controllers and Music services
local playlist

I have a number of local playlists stored  using Itunes on a local drive.  They appear correctly on my iPhone se (1) but not on my iPad.  If I launch one on my phone it appears as playing on the iPad and I can chop and change the music.  But does not appear as a played item when next I use the iPad.  Driving me mad.   This is a relatively recent phenomenon. 

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A
2 years ago
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WharehingaContributor I
posted in Controllers and Music services
Spotify through sonos app sounds terrible

On my sonos beam. Why is the quality of the Spotify app so bad. When the beam is playing Spotify from a TV app it sounds good. From the sonos app using Spotify sounds. Terrible with no bottom end. I have seen loads of complaints about this but no. One from. Sonos had adequately answered. I now. Have to have the TV running. Spotify and run Spotify from there to get decent sound quality surely after years of. People complaining. Someone should have an adequate solution to this. 

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2 years ago
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MitchSContributor I
posted in Controllers and Music services
Audible Playback Stopping Continually

When listening to Audible on Sonos Roam, my playback stops randomly. I’ve checked that there’s no sleep timer, and the amount of playback time varies. There are also times when the boom will skip ahead several chapters. I’ll be listening to chapter 1, then suddenly I’m listening to chapter 3. No explanation. 

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Ken_Griffiths
2 years ago
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PLCMAN58Chromatic Producer I
asked in Controllers and Music services
SONOS Connection to a SYNOLOGY NAS

I am having some drop out issue with songs that are on the SYNOLOGY NAS with DSM 7.xSYNOLOGY DS1821+ NAS with latest DSM 7.0 version.SONOS S2 System (Wired and Wireless)Three SONOS components grouped (AMP - Wired, Five - Wired and One - Wireless)All wired SONOS components are connected to various TP-LINK Managed Switches and have the proper STP / RSTP configurations. The wife selects a song (FLAC Format) that is stored on the SYNOLOGY DS1821+ NASSONOS makes a SMB3 connection to the NAS however the connection is coming from a SONOS Port that is not part of the group. In the SYNOLOGY connection log, it shows this connection numerous times and then it will show the IP address of the SONOS Amp that was part of the group and then go back to the SONOS Port. The timing appears to coincide with the music dropping.Questions:Why would the initial connection be made through the SONOS Port? Why would multiple connections be open to the SYNOLOGY NAS by the SONOS Port?

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Airgetlam
2 years ago
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jeff goodmanContributor I
asked in Controllers and Music services
WXPN Stopped Working on Sonos

This is an odd one.  I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years.  Last week it stopped working on Sonos.  I am running S1with a variety of legacy and new gear.  When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found) Even sister stream XPN2 still plays on Sonos through TuneIn I went to a friend and saw the same behavior (also running S1) WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)I spent an hour on the phone with Sonos support (before our connection dropped)Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations thro

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K
2 years ago
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Jason_RContributor I
posted in Controllers and Music services
System mutes itself using Amazon Music

Here’s our situation:-- Sonos Arc, Sub (Gen3), 2 One SL-- Listening to Amazon Music using the Sonos App-- Every so often (maybe every 4 or 5 songs) a song will start and there will be no sound.  You can see the progress bar moving as though the song is playing but the sound is just Muted.-- In the Sonos App, if you pause and then play, the sound is back on. Is this a known issue?  It seems to have started sometime around the last time I updated the Sonos App.   

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Ken_Griffiths
2 years ago
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Brother BeakerContributor I
posted in Controllers and Music services
Podcasts have quit playing

I have used Sonos with Spotify to play podcasts for the last few months.  After the first of the year, I have not been able to do so.At first, I thought it was another Sonos glitch (I do not use the alarm function because it regularly forgets certain rooms or speakers and has to be manually reset…which is not feasible when I am asleep).  But nothing seems to be working.  I see on the forum that this was a problem a year or so ago, but I have been able to play podcasts just last month. Can anyone provide any guidance?  This is extremely annoying as I purchased a pair of Roams specifically to be able to play podcasts in the morning.

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B
2 years ago
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