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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,187 Topics
  • 55,948 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8187 Topics
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AzzolaContributor I
asked in Controllers and Music services
Bug report over Samba share for music library

Hi, this is the simple problem.i’ve just configured a share over my QNAP NAS through SAMBA sharing protocol, the NAS is updated and SMB is at version 3.I’ve pointed a major share directory in which, on surface, is visibile the snapshot folder and it start with a @ symbol; the problem consist in the fact that all other folders in that share are NOT VISIBLE in the scanned library from SONOS app, phenomenon that never happened before activating snapshots (so with that virtual folder visible and accessible).if i point/map directly a subfolder inside the main share showing the @ dir i see everything about what’s inside, i suspect there is some king of problem this special chars … could you investigate?Thanks in advance

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3 years ago
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peterjfuContributor I
asked in Controllers and Music services
BBC local radio not working

I have been listening to BBC Radio Cornwall for years.  From yesterday it has suddenly stopped working and plays a rolling message saying that BBC Local Radio is unavailable due to 'contractual reasons' or a 'technical fault'.Does anyone have any knowledge about this and when/if it will be corrected please?BBC Radio 4, for example, works fine.

249319
Airgetlam
3 years ago
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CarelContributor I
asked in Controllers and Music services
Sonos does not recognize some foreign song and album titles

Sonos has problems with song titles that include accents and cedilla [ç] I have to get rid of all accents and cedillas before Sonos recognizes the song.I see that this has been mentioned before, but there was no answer or solution.

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G
3 years ago
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davidhandyContributor I
asked in Controllers and Music services
Sonos cannot browse music on Pandora again

The Sonos pandora link seems to be broken again.  Can you fix it?Thx!

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3 years ago
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IbuildstlContributor I
posted in Controllers and Music services
wont play all itunes songs in my library

For years the Sonos app does not play all of my songs in iTunes. It plays for a while and then starts skipping songs saying unable to play.  I can go back to those songs and manually force it to play them so it’s not a corrupt file. I communicated with Sonos and have tried everything, rebooting everything and after playing for a while it still happens. Occasionally, like today it will stop altogether and just continue to skip all songs until I shut down the app and open it back up again. A very disappointing app that does not really work with iTunes.

1027
Ken_Griffiths
3 years ago
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alan278Contributor I
posted in Controllers and Music services
imported playlist only partially complete

I’ve read postings in this forum about the same issue that I am having and wondering if there is a fix or workaround.That is, a large imported playlist (from my music library) only appears to contain a fraction of the songs in the original playlist.  For example, an 8900 song playlist is imported but when added to the queue (or replacing the queue) only loads only 1200 or so songs into the queue.I’ve read that this issue may be due to a timing limitation of the playlist import process.Aside from a workaround like creating multiple shorter playlists from the original and importing those, are there other suggested workarounds?  I’ve taken to occasionally random sorting of the original playlist then re-importing it so that i get a different grouping..Or maybe there’s a fix?  If the issue is related to a playlist-import-time limit, maybe there is a way to increase that time limit?  I do not think i can speed up the connection to the music library.Thank youdata:  i use only a sonos connect

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buzz
3 years ago
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Kennyb50Contributor I
asked in Controllers and Music services
Music Library

I need help adding my music library from my Synology NAS DS220+ DSM version 7.0.

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el rubio
3 years ago
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ElectricspeedContributor I
asked in Controllers and Music services
unable to subscribe sonos radio due to uk postcode

Hi,  has anyone in the U.K. subscribed for sonos radio ? I’ keep getting an error message “post code cannot be recognised” and gives me an example of the American post codes.  

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bockersjv
3 years ago
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thomasbonneauContributor I
posted in Controllers and Music services
Unable to browse Spotify library on any device

I have a recent issue with Sonos. My wife and I both have our Spotify premium accounts connected, no issues. Just today, when I went to my account I see the Unable to Browse Music message. This is on iPhone/iPad/Mac. All apps are updated. Her account is fine.I have seen posts on here previously and tried following:Disconnected account and re-connected Logged out of Spotify and re-connected to my account having to login in again Reset routerNothing has worked. I am still able to see my playlist recent history and playlists that I had saved as Sonos playlists, but obviously not being able to natively browse Spotify is quite annoying.To compound the issue, on all systems it not longer distinguishes between which Spotify account is which, it just has two Spotify names under Music Sources; previously, it would just show one Spotify account and my name would be under it, and I could change back and forth, so now it just show two and one of them says unable to browse and then the other logs i

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Airgetlam
3 years ago
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peterw101Contributor I
asked in Controllers and Music services
Problems reconnecting Play 1

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated. 

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3 years ago
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Matt.hutch1966Enthusiast I
asked in Controllers and Music services
Unable to play certain albums

HiI can search and find an album stored on my NAS library however when i click on it it get the error as in the attached image this occurs for a number of albums in my library, however the majority play just fine. Please could you advise

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Corry P
3 years ago
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castallaLocal Superstar
posted in Controllers and Music services
Why no album artwork on live radio streams?

Many radio streams contain album artwork... Sonos just displays a station logo. Why? 

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C
3 years ago
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darrenchContributor I
asked in Controllers and Music services
Cracking/popping/clicking sound when playing to Sonos Arc or Sonos One from Apple Music macOS app over AirPlay 2

(There are other similar topics in these community forums, all closed. None seem to have a solution that works.)When I play music from the Apple Music app on my M1 MacBook Pro to my Sonos Arc or Sonos One over AirPlay 2, there are occassional, random short high-frequency cracking, popping or clicking sounds. They make the music unlistenable.This does NOT happen if I change any of the variables; e.g. there are no errant sounds from the Sonos app (playing Apple Music), the iOS Apple Music app, the Spotify app on the MacBook Pro, or a non-Sonos AirPlay speaker. When I separate the Group to just one of the Sonos speakers, the popping persists, but it is worse on the Ones than the Arc.Sonos phone tech suppport was helpful, but ultimately decided it was an AirPlay problem and that I should contact Apple. I think it is a Sonos/AirPlay issue, and so I feel stuck. Apple will say it is a Sonos issue.Does anybody have any solutions or advice?

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Airgetlam
3 years ago
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admorganContributor I
asked in Controllers and Music services
Moving to a new household

I recently separated from my spouse. We had a Playbar, a Sonos One and a Sonos Five. I’ve taken the Five to a new apartment and want to connect it to a wifi signal mediated by a Netgear Wifi Extender. If possible, I’d like to keep my old account including my various subscriptions, preferences etc. I’m on good terms with my spouse, so I can ask her to create a new Sonos account to connect to the Sonos One and Playbar. How do I do all this? I’ve tried following the instructions to fix my Sonos system on the iPhone app several times, without any success. Any advice woul