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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 63,274 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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RahenyContributor I
posted in Controllers and Music services
the new sonos version is a load of ****!

I can’t use this update, its a load of ****. I can’t roll back the version and can’t play anything. Does anybody test anything in Sonos? Moderated to comply with forum rules.

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TwincamanAvid Contributor I
asked in Controllers and Music services
Windows 11 sonos app stopped working

For no apparent reason my Sonos app on my Windows 11 desktop stopped connecting with my system.   System works fine with iPhone app.   Trie all the fixes mentioned including uninstalling and reinstalling.   Nothing helps.

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th408Contributor I
asked in Controllers and Music services
Android tablet landscape mode - regression?

Overnight my Sonos apps reset and updated -- now landscape mode on an android tablet no longer works.  I am on the new and “improved” app, using a Lenovo Tab M8 (TB-8505FS).  This is Sonos version 80.02.07, released 6/5/2024 and updated from Google Play store on June 7.  I use this android tablet on a dock as a Sonos controller, so the removal or regression on landscape mode is a problem.  My iPad continues to work in landscape at this moment.   Also, on this device, the Sonos splash screen has the logo chopped off left and right - does Sonos team even test the basics?   

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pmecchiContributor II
posted in Controllers and Music services
Sonos Connect as Source - Not Speaker

Hard to believe that using a Sonos Connect for turntable still shows up with the other speakers and cannot be identified as a Source instead — It is a Line-In Source but cannot be labeled as Turntable in new app — Well is can be labeled as such - but that Turntable label does not show when turntable is playing as a source - it just says Line-In

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Svend HeinesenContributor II
asked in Controllers and Music services
Can I get a refund?

I’ve been a loyal sonos user for years. I’ve been using this amazing system to play various music, both old and new. But especially all the music CD’s I’ve transfered to my NAS. I come from an area where a lot of music is being released; but not even helf stays on spotify, So I’ve transfered 1400+ CD’s to my NAS.With the newest update, it seems that Sonos no longer intent to let the user enjoy their locally stored music, and I would therefor like to request a refund! Without the option to play my own music, the sonos system is less useful than any of the cheap bluetooth speakers my local shack provides!

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ScottyOHSContributor I
asked in Controllers and Music services
New Sonos update - where is the alarm function?

Hi, I have two Sonos One and three IKEA symfonisk.  Following the recent app update I can no longer find the alarm function under settings.  I have processed through all levels and nothing.  Has it been removed? 

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RicardothebullContributor I
asked in Controllers and Music services
Loss of access to my Music Library

Not only have I lost access to my Music Library through the Sonos app on my iPhone, but there are only 3 options available on the home page - Recently Played, Your Services and Sonos Favourites, so I can’t seem to add it.I can however still access, and play on my Sonos speakers, items from my Music Library via the Sonos controller on my laptop so I guess I should be thankful for small mercies - far from ideal though, so can anyone help? 

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Gunner 63Contributor I
asked in Controllers and Music services
Updated App and now system not working properly

We just updated the app and the system is defaulting to one speaker after each use. I connected with Sonos help via chat and they indicated some of the speakers needed to have operating software update. Did that and still nothing changed re defaulting to one speaker after using it. Also now once setting up an other “rooms” to play from when I look at the App it is indicating that it is playing on a different speaker than I requested 

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Jason PContributor I
posted in Controllers and Music services
Sonos Amp displays Left Surround in Sonos App

Hello Everyone,Thank you in advance for the help.I have a Sonos AMP that powers my two rear ceiling speakers in my 5.1 setup. Recently, I noticed in the Sonos App that the SONOS Amp shows a label that simply states, “Left Surround”. I don’t know what this means, but I assume that the app only believes I have a  just a left surround speaker connected to the Amp. In the settings, I can control Surround Height for Left and Right so it seems the Amp sees both speakers in the sound settings.Both my left and right surround speaker are working perfectly with my Arc and Sub.  Is this an AMP issue or a display bug in the new Sonos app?     

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PHL1Contributor I
posted in Controllers and Music services
oh Sonos what gave you done

Updates and new apps are meant to add value not go back. Why have you done this it adds no value I cannot save to a playlist or do many things I used to it’s a nail in the Sonos coffin 

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ChuckCoAvid Contributor I
asked in Controllers and Music services
Lost access to local music

I have an old Apple Time Capsule device which I use as a target for Time Machine backups. I have also used it at NAS and placed my audio files in a separate folder. In the past this arrangement has worked well. Now that I have updated my Sonos system to the current version I can no longer see this folder in my music library. I don’t see a way to add it on the iPhone app, and using the Mac app i get this error:Unable to add the shared folder to your Music Library (913).Has support for AFP been removed from the current Sonos apps? If not, how do I reestablish the shared folder access I had in the earlier versions?

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robokittyEnthusiast II
asked in Controllers and Music services
app works on android,, not on ios?

Is is possible that the controller app more or less works on android, and doesn’t work at all on ios? That’s my experience.

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SDSouthardEnthusiast I
posted in Controllers and Music services
Ha anyone else given up on the new Sonos app?

“Something went wrong. Try again.” Seems to be the only thing the Sonos app does anymore. I see that comment every time I try to play something, no matter if it is Apple Music or Sirius, etc. I have given up on the app and just do it directly from whatever music app I want to the speakers. I plan to take a break trying and try again after three or so more updates to the app.I also have been speaking to someone on the Sonos help, and after a few diagnostic tests all they could say is do a factory reset of all of my speakers? Seriously!?! 😖

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DamikContributor I
asked in Controllers and Music services
I can't sign into the app this morning!

The app was working the other day but this morning, I can't sign the "terms of use agreement". It's grayed out for all the options. This new app leaves a lot to be desired! 

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attack7Contributor I
asked in Controllers and Music services
How does play.sonos.com control devices on my local network?

I’m curious to know how the web app hosted at play.sonos.com is able to make the speakers I have play, given that I have a firewall completely blocking inbound connections.Like others, I want to reduce the possibility of a bad actor exploiting my network, so I’d like to control my Sonos system exclusively from within my local network.So, what do I need to do to configure either the sonos app or my firewall to prevent external control of my devices? Thanks!

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HarveymetcalfContributor I
asked in Controllers and Music services
Service has stopped this morning

Servcie has stopped this morning. Instead there has been a continuous “Welcome to ITuines” played every few seconds. Switched it off for 10+ seconds, now totally dead.

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DGR1
DGR1Chromatic Producer I
posted in Controllers and Music services
Querying SMB version with respect to local library issues

Hi all,I have seen a number of conversations regarding SMB protocols and SMBv1 recently being disabled for S2 users (while being retained for S1 users). We are down in the weeds here, but I have just discovered that it is possible to query SMB version from a Windows PC. This may help some people who are unsure which protocol their NAS drive supports.I am on Windows 10. You have to run Windows PowerShell as an Administrator.Then use the command Get-SmbConnection -server x.x.x.x | fl where x.x.x.x represents the local IP address of the device, in my case an old Western Digital MYBOOKLIVE NAS drive.I thought my NAS was locked to SMBv1, and there’s no way to change it.But the query returns….ServerName : x.x.x.xShareName  : PublicUserName   : DESKTOP-******\*****Credential : MicrosoftAccount\email address was hereDialect    : 2.0.2NumOpens   : 2The Credential response above shows that my PC is talking to the NAS using SMBv2.What this means is that my NAS should work with the updated S2 soft

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chris fannContributor I
asked in Controllers and Music services
Help Needed: Error Code 30 After App Update

updated to the new app version 80.02.04 yesterday. After the update, the app prompted for another update, which consistently results in error code 30.Today, I tried the following troubleshooting steps:    •    Performing a factory reset    •    Connecting via an Ethernet cable    •    Resetting my router    •    Reinstalling the app    •    Connecting using a mobile hotspot    •    Using different devices for the update (both iOS and Android)    •    Taking my Arc to the office and connecting to the company WiFi    •    Downloading the old version of the appUnfortunately, none of these steps have resolved the issue.I feel like I’ve tried everything possible and I’m feeling quite desperate. Any help or suggestions would be greatly appreciated.

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will_26Avid Contributor I
asked in Controllers and Music services
the crap new app

How the hell can Sonos be so stupid!! This app is so bad a two year old could do a better job!!! I will now post on every site “don’t buy Sonos “ totally unreliable, constant crashes! Loss of products !!!! I have over 20 and I have lost two days of my life trying to get them playing properly!!!!! the group that designed the app should go and find a stone to crawl under !!! why did they touch it???why can’t I go back to the old app!!!!  for sale loads of Sonos crap!!

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IanJShaw
IanJShawProducer I
asked in Controllers and Music services
Anyone tried the new web/desktop app?

I’m holding back from updating my Android controllers and Sonos firmware until some more features are restored but while I wait I thought I’d give the desktop app a try. I’m running the play.sonos.com as both a Chrome tab and a desktop app.  Currently, every time I make a change (e.g. group/ungroup zones) I have to manually refresh the tab/app before the change is reflected.  Similarly, if I make a change in the Android app I have to manually refresh the desktop app/tab for the change to appear. Is anyone else experiencing this?

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Gref38Contributor II
asked in Controllers and Music services
Sub control on Output Selector

I have a mini sub (got rid of the old sub) and I typically have it turned off out of respect for my neighbors.  When I decide to turn the sub on or off there are about 7 or 8 taps/steps I need to go through to achieve that.  It’s not so much the taps but more about remembering the mapping to get there each and every time. So here is my suggestion….. and Its crystal clear in the image below that I created for you.  Include the sub at the bottom of the output selector page and even though it doesn’t have a volume you could use the slider to adjust the amount of bass.  Plus I can turn it on or off RIGHT THERE!!!!  No more 8 steps to turn on and then another 8 steps to turn it off.  I just saved your customer 16 steps.You can’t make it any easier than THAT!  😊   Plus I know engineers love to complicate things so they could add a toggle under the Sub Mini options to “SHOW/HIDE” the sub control in the Output Selector page if so desired.  That way the Output Selector won’t get too full if th

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Gref38Contributor II
asked in Controllers and Music services
Sub control on Output Selector Page for fast access

I have a mini sub (got rid of the old sub) and I typically have it turned off out of respect for my neighbors.  When I decide to turn the sub on or off there are about 7 or 8 taps/steps I need to go through to achieve that.  It’s not so much the taps but more about remembering the mapping to get there each and every time.So here is my suggestion….. and Its crystal clear in the image below that I created for you.  Include the sub at the bottom of the output selector page and even though it doesn’t have a volume you could use the slider to adjust the amount of bass.  Plus I can turn it on or off RIGHT THERE!!!!  No more 8 steps to turn on and then another 8 steps to turn it off.  I just saved your customer 16 steps.You can’t make it any easier than THAT!  😊   Plus I know engineers love to complicate things so they could add a toggle under the Sub Mini options to “SHOW/HIDE” the sub control in the Output Selector page if so desired.  That way the Output Selector won’t get too full if the

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Tom4103Enthusiast I
asked in Controllers and Music services
The adverts have no place in the app, remove them please!

Suddenly I am seeing adverts for new Sonos products IN THE MIDDLE OF THE APP WHICH SHOULD ONLY BE CONTROLLING MY SYSTEM!Sorry for the Donald Trump-like CAPITALS, but I really wanted to shout it out loud enough for Sonos directors to hear.

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tcoatesContributor I
asked in Controllers and Music services
Cannot reconnect music on Mac to Sonos with new App

First, i add my voice to the chorus.  A few days ago i had a wonderful Sonos systemt working perfectly for YEARS and the software updated and now i have NOTHING.  I, along with many an FURIOUS.I cannot acces any of the stored music i have stored on a mac at home that serves all my Sonos devices.  I can access some online services ..but the new all really horrbile.I tried to update from Itunes and it tells me i do not have permissions.  I am not sure which itunes folder i used before, becasue, of course all those settings were lost when the sustem updates.   Where does Ituens store its local music?  I dont see a director called /sonosWhere do i set permissions to get itunes ..   this worked perfectly a week ago ..I woudl appreciate anyones suggestions. Tom

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robokittyEnthusiast II
asked in Controllers and Music services
While we are in purgatory, how to update music library.

I think the new app has no ability to update your music library?I have been using a non-updated controller on my windows machine to actually play music. But now it has greyed out “update music library”. Although it still lets me access it just fine.Is “update music library” disabled in the windows controller because it wants to update the controller version? If so, will it update to a new version that also doesn’t work? Does Sonospad have the ability to do this?How does one add music to the system while waiting for a new working controller app to come out?Is it possible to have side-by-side installs of two versions on my PC?

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