Controllers and Music services

Since the latest update - 80.03.06 - all my favorites and playlists are gone again. They have just vanished into thin air. Again. Right now i can`t use this sonos s***. Dear sonos. Please fix your lousy app. Also the alarm function don`t work. Since latest update the alarm will now not play a number from a playlist i my favorites.Once again sonos have made an update that don`t work. Why the hell don`t sonos test their s*** before launch off an app.Moderator Note: Modified in accordance with the Community Code of Conduct.

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am  able to do is stream music services only. Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists? 

I recently installed an Orbi Mesh system. Things were working fairly well with Sonos but was having a couple aggravating issues and so I reached out to Netgear Support. One of my issues was that when listening to Apple Music, songs would occasionally stop and 5s or so later, the music would start again at the next song. As well, sometimes when grouping or un-grouping zones, I was getting an inconsistent response in the App. It would take too long to perform whatever operation I had attempted. Finally, in my 5.1 set-up the two Play 1’s and Sub were showing as disconnected but were in fact working (this is still the case).  Netgear support had me change the MTU on the router from 1500 to 1460. They also had me change the 2.4ghz from Auto to channel 6.  I believe Sonos recommends the 2.4ghz to be on Auto? The 5ghz was already set to what she recommended.  All of this occurred around the same time that Sonos also pushed out updates. My system does seem to be working better but I don’t know

So tired now of going into new sonos app and it saying 'No products found'

The 80.03.06 update returned SonosNet Management.What's the deal, why?I thought it wasn't as efficient and effective as regular Wi-Fi?

I have purchased the Arc & Sub about 3 months ago (brand new from Costco) and last week added a pair of Era 300 speakers (brand new from Costco). When I originally added the 300’s, I paired them together in stereo. As I was about to tune them with the TruePlay app (the option was available), I figured I should add them as surround speakers, then tuned all 3 speakers & Sub. When I tried to add them, the app stated that no surround speakers could be detected. No problem, I removed the stereo pairing then added the surround speakers to the Arc & Sub in the “Living Room”. BAM! Easy as pie! Next I went to tune the speakers but, the TruePlay option was gone from the App. I am I missing something?

I got a new router, and read online that the easiest way to transfer my existing, working pair of play:1s was to factory reset them and create a new system on the new network. I did this, and the system cannot see the system. Additionally, at the end of adopting each speaker, the following message was displayed: “Your Play:1 has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” Accordingly, I did as it suggested, and the system is not found. I’ve repeatedly factory reset and readopted the devices, to no avail: the system is never found. I’m not quite sure what else to try. This had taken hours and I have an unusable pair of speakers. I’ve read elsewhere that factory resetting devices may not remove them from “my system,” whatever that is. How should I proceed?

Latest iOS app update that was dated yesterday 6/17 is full of bugs - dropping music intermittently and dropping playlists from Apple Music and Amazon Music - all worked without issue prior to latest update.  System is now broken.  Please, please roll back the update until it’s fixed and ready for use.

You took away so many excellent user features, for example mono on port what happened to changing channels for Wi-Fi? Intuitive function has gone  completely away. It is almost impossible to use this update as almost everyone of my Sonos customer has said to me and that’s about 40 people not one of them likes the new update. Is there anything you can do to go back to the last Sonos S2 it worked basically perfect signed a very frustrated Sonos sales person/Installer!  Signed a tired Installer getting service calls because of your app!

I noticed there is a difference in the Audio In format shown between the new iOS app and the desktop app. Whilst watching a program,  In the desktop app I am seeing Dolby Multi Channel PCM 2.0, but in the app it displays Dolby MAT 2.0Why is this different in the 2 apps ?Is there a simple guide that SONOS can provide to explain the different sound formats that are displayed.

We just moved to a new house and reconnected our NAS and Sonos speakers… only to discover that we can no longer play all the music stored on the NAS.  Using the iOS app, the Music Library is there, it shows our albums, the cover art is missing  and nothing plays.  There is simply no option to edit the folder, add a new one, or otherwise manage the Music Library. We have 2 Sonos One speakers.  Our music library is stored on a QNAP NAS which does support SMB 2 and 3.  The Sonos ios app on our iphone 13 and 14 phones will not work… I’ve read a lot of comments on this and am trying to sort it out.  How can it be true that Sonos would remove the ability to play from my own music library… when they are still advertising that this is a distinguishing “feature” for the system?

Since the app update Sonos is asking to reauthorise my account but is just going round in a loop. I now can't play any stations. Have a beam and a pair of SL1's

Since updating to the new version on Sonos I am asked daily to sign in again on my iPhone to see content I played yesterday. It is quite annoying and I wondered why it doesn’t keep my login?  I can still use Sonos but can’t see content I played the day before…. 

We have an old S1 system with 2 Ports and 2 Amps.. This all works, so upgrading everything to S2-capable hardware is not a desirable option. At the moment we are using a Mac to host to our local music library.. We recently got a Synology DS223j NAS drive so we could move the music library to a dedicated server. The NAS drive shows up on our computer, but when I try and add that library to the system (using the S1 controller) it cannot login (I’m connecting to \\192.168.1.2\NASdrive\music)… I did make sure SMB1 is enabled on the Synology. I’m wondering if there is some extra setting I need to set on the NAS for it to work.. Obviously many people use Synology NAS server with their Sonos systems, but perhaps the old S1 controllers and new Synology DSM software don’t talk to each other.

After following the workaround I found on the forum to add my local music library back after the app bafflingly seemed to simply delete it, I am able to access my library on the desktop app, but it simply doesn’t show up anywhere on the mobile apps.We really need Sonos to step up here. The forum is full of people having the same issues. CLEARLY there is a problem here that needs to be addressed. Either that or the company needs to come out and state categorically “we only support online music services now, so if you put a lot of money into our hardware then we’re afraid you’re out of luck and made a poor choice.” Seriously. This silence is not doing your company any good.

Can we please have:a variable sleep timer, say in increments of 1 minute? a sleep timer that will work with local/NAS library content?Thanks in advance.

I usually control my Sonos system using my PC : no problem (yet?).This morning I  opened the Sonon App on my mobile, and then I got stuck with “Conditions d’utlisation, licence et garantie” and it is impossible to approve them (“Accepter”). Apparently said conditions have recently been updated (June 2024).Thus the Sonos (2) App is now totally useless.Please correct quickly and inform.

Just got a pair of era 100 and a pair of Sonos ace.Sold lots of Sonos to upgrade including my amp as I intended to play over Bluetooth on my Sony MP3.Having just updated the app on my Sony MP3 android it asks me to start over it will not even let me select country UK so I can't even get going I was going to update my beam but I'm losing the faith, I have tried all settings to make sure permissions are set right country etc very disappointed.

Hi, my name is Hans and I have a question.My system is Beam with 2x Era300When i play TuneIn radiostations then there is very often a short beep around 7 kHz when the music plays in that range. It seems like a feedback error, as if an microphone is to nearby speakers.This is my 3th installation and also complete reset to default, on different locations and wifi networks with different speeds and internet providers.Its started directly after first installation (a few months ago when i bought this system). It seems to me it has to do with sample rate of radiostations or the Sonos system, but its very annoying. Is there anyone who is familiar with this problem? Or is it my lack of experience with Sonos ??? 🤔😜Hope you have an solution.

Where are the release notes for speaker firmware? All I see is mobile app release notes. 

In der neuen Sonos App ist es nicht mehr möglich, die Top Tracks eines Künstlers hintereinander abzuspielen. Was muss ich tun, damit das wieder funktioniert?  Moderator Edit: Google Translate- In the new Sonos app it is no longer possible to play an artist's top tracks one after the other. What do I have to do to get this working again?

I cannot understand why Sonos have issued this ‘update’ which is clearly untested. Why remove so many features that worked fine on the S2 version, and then say ‘missing features will (may) be added in the future'? Such an arrogant disregard for their customers.  I have managed to get the crappy new app working on my iPad (current iOS) and wanted to Trueplay a pair of One SLs so opened the new app on the iPhone. Surprised to see it already there - I do not have auto updates selected either in the App store or Sonos app, so Sonos must have forced this through from their end, giving customers no choice.  It couldn't find my system (it had been connected to the system for years on previous versions of the apps) so had to give it access to local network - it had this with the S2 app so why not keep that access after the ‘update’? Very sluggish and buggy in operation. Tried to Trueplay the speakers. Got to the ‘You will hear tones’ page  Pressed ‘Go’ (or proceed or whatever). NOTHING HAPPENE

The new app is up to date (that said, where do you find the details/app version number??).I have three PLAY:1 speakers, a BEAM, and an IKEA SYMFONSIK on my network. The BEAM is connected to the router via ethernet.Here’s a standard task I’m doing.Add a Spotify playlist to the queue Add another playlist/album to the queueIn the video attached, apart from taking a while to load everything, when I go to ‘add to end of queue’ or ‘play next’ I get the error “Something went wrong try again”. When I go to view the queue I get ‘unable to load’. So, my ask to the SONOS folks and/or advice from the community is…It’s so slow to load things Everything seems to end with an errorAny ideas?   

Ever since the launch of the new app and the download of new firmware, my office Sonos ( 2 x Era 100 + Sub Mini) is no longer found on when tried launching the app.Sonos system can still be seen and used on Airplay by Apple products hence am sure it’s the App issue. The latest app update today does no help to solve this problem. anyone can help or SONOS???

Can anyone help me, since up dating to new app every time I leave house or shut down phone I have to reset up system. It shows no system found. I have a sud, playbar and three Sonos 3 speakers set up.