Components and Architectural

Hi,I wanted to install a brand-new Sonos Amp in our second home. It is the first Sonos device there, so I created a new system. That worked, but in the end when the app tries to link the Amp to my account I get an error. The Amp is connected via Ethernet cable, so Wifi is not the issue. I have a managed switch and can see that the Amp is connected and has an IP adress.  What else could be wrong? If Sonos is reading this, I created a diagnostics report with number 1218390867. Here is the error I get: Any advice is appreciated! Tried again today and it still does not work. Also tried from another iOS device, same result. Another thing I tried is to add a different device, a Sonos One, but the app wants me to complete the Amp setup first. Also I cannot delete the Amp, or at least I don‘t see an option for that.  Any ideas? Moderator edit: combined posts

Considering Port, but need to better understand connection to AVR.  I believe I need AVR with Trigger input, not output, correct?  That seems to be hard to find, most AVR have Trigger Out.  Does the trigger from Port to AVR simply turn on the AVR?  Or will it also select the correct input on the AVR to play music?  For example, if the AVR was last used with an HDMI input for TV, do I need to manually change the AVR input from HDMI over to the input Port is connected to?  Also, how does the volume pass-through work?  Can I really control the volume of the AVR from the Sonos app when streaming music from Port to the AVR?

Hi all,I’m new to Sonos having just purchased 2 x Era300’s...so far very happy.I have an existing system using a Denon amp (AVR1612) with Denon powered subwoofer and Denon speakers...all old school, using wires. ;)From reading various forums, I seems as simple as getting a Sonos Port and connecting the Denon amp?Before going out and purchasing a Port, I thought I’d ask this community if that’s correct? Or if there are other suggestion please.The Denon is wired up to our TV, CD and turntable and I’d like to have it all integrated including the new Era300’s as part of the total new Sonos controlled system.What I’d like to achieve is Sonos controlled system using Era300’s plus Denon wired subwoofer and speakers.All are located in the same room.I appreciate all thoughts and if you have created a similar setup how you went about it.Many thanks.Cheers Scott    

Here’s a puzzler.  1.  I use a connect amp to connect to SONOS.  suddenly, when I push the pause/stop button, it does not stop.But here’s a bigger puzzle!  tonight I had to turn it off, the pause button didn’t work, so i UNPLUGGED the connect amp.  The music kept playing!  Not for a few seconds, it just kept on playing!!  So...that just isn’t possible, but it did.  I swear!  Not crazy.  It played on.  the only way I could stop it was to go find my phone, log on and stop with the app.How is this possible?  Anyone?

Hello all, I was just going to send this question to chat but no reps are available. So figured I’ll ask here.I’ve had my amp and Sonos architectural outdoor speakers for about 3 weeks now and while they sound unreal it doesn’t always start out that way. When I just start playing the outdoor speakers by themselves they are kinda quiet and lacking dynamics, a little thin. This is the case until I group them with a set of speakers inside, then they are nice and full/louder and sound incredible! It wasn’t just a one off thing it always happens.diagnostic prior to grouping: 1607205154diagnostics after grouping with my set of 5’s: 1495755821Diagnostics after ungrouping the fives: 2002266900and before you ask maybe I’m just hearing the fives I can assure you the the doors and windows between the two speaker sets are closed and I definitely can’t hear the fives. Even with the fives turned down completely.Ungrouping the fives the outdoor speakers remain to sound great. It only happens when the

Sonos is working i have my system up and running on Boost and wifi (Boost wired) my Wifi setup is a Unify dreamrouter with wifi 4: 2,4 ghz enabled, the logs mention (see below) that every couple of minutes the wifi connection is lost and reconnected. Still the music steaming etc plays fine, what i see is that the history is gone all the time, like its has been powerless. I Tries to change the channels and place the boost in a more center like place in the house. please see below the messages i get from unify logs. 

I noticed the Sonos Port isn’t listed in the product menu, and the price has been reduced on the site. Is this product being discontinued, or upgraded? 

I have a Sonos Connect S2 linked via TOSlink to Cambridge Audio DacMagic 200M. I am subscribed to Tidal HiFi Plus..However, the DacMagic only ever indicates 44.1 kHz , even when playing what Tidal says is a Max resolution track ( Flac or MQA). TIDAL app is set to stream Max.What is the matter?

I am working with a company that have asked for assistance with an issue they have with Sonos.  Having looked at it today I do not believe is a Sonos issue at all, but am wondering if there is a remedy. They have an LED/Multimedia processor (Taurus TB-60) and have recently purchased a Sonos Arc for the sound.   The reason for purchasing was they believed the TB60 had HDMI-ARC, but it doesn’t.  It has HDMI loop, and I think this is where the confusion has been made in specification.   It has a TRS Balanced 3.5mm output jack, and no optical connection either.   I am not an audiophile, but my understanding is that the 3.5mm stereo audio connector would be analogue.   Therefore I would need to convert from Analogue to Digital before presentation to the Sonos ARC.   Is that correct?Understanding the Sonos ARC only has HDMI in, would the purchase of these two items allow the processor to output sound and the ARC to be able to play it?   Note there is no requirement for Dolby/Atmos etc, or an

HiI got the Sonos playbar with optical in and output, with this I can’t get Dolby Atmos. Is there a way to convert optical to hdmi? Converter? And then get Dolby Atmos? Let me know and if there’s any place I can buy this.  Thanks

I was an early convert and my entire house is full of Sonos speakers, first playbar, play 3, 5, 1.  All of a sudden these very expensive products, especially the play 5 ($500 each) no longer worked on the “upgraded system” and I needed to manage two systems in my same house with new speakers on the current app and “older speakers” on the “older app” that I needed to maintain on my iphone controllers.  Trade in offering was nice, but 30%?  And then I just get a product that might not be compatible in a few years?  I really hesitate to continue with Sonos since I don’t want to spend this kind of money on products that wont be supported even for basic things like “playing music on them with the new app”.  What happened to Sonos?  

I have had Connect working with my receiver for years. It stopped working. I have plugged it into working ports on my receiver and it doesn’t work. My Play 1 speakers work just fine. I have powered it down. Restarted it multiple times. I have rebooted my network multiple times.  

We are building an outdoor pavilion with a tv that will be on a motorized mount from the ceiling (centered between the two posts here). I’m planning to use the Sonos by Sonnance outdoor speakers with the Sonos amp for sound.Can the Sonos wall mounted bracket for the amp be mounted on the ceiling? I’m going to need two of them so I’d prefer to mount them next to each other, but there is no wall here (see photo). My other option would be to mount them on each side where the posts are (these will be wrapped so final measurement of the posts will be 10” wide), and just run the HDMI ARC from one of them to the tv. Thank you! 

Hi all, Please excuse my ignorance and cheapskate issues! I bought a house with 2 Sonos in ceiling speakers on a covered patio. The speaker cables are ran to an upstairs room. I have an older Denon (AVR 2200) and a Sonos connect.  Is it possible to power the in ceilings with the Denon AVR, and then connect those speakers to the other Sonos speakers in the house using the Connect? Thank you!

Hi all,So based of advice I was given by both Sonos and my local home theatre installation guys, I upgraded the ceiling speakers in my living room to Sonance Architectural so I could enable a Trueplay tune of the room. After lots of back and forward with support I have since learnt that their documentation was not clear and that a Connect:Amp can only support Trueplay when those speakers are being used as surrounds. (What a waste of $1200!) Anyway instead of giving Sonos another $1000 for a new amp, I was wondering if anyone knows if I can just buy a second hand Sonos Beam, add it to the room where the ceiling speakers are and then will that enable me to do a Trueplay tune of the entire room? I can pickup a Beam Gen 1 for around $300 so seems like a much cheaper alternative if it will work. Thanks in advance! 

Hello there.my living room setup is a Sonos Amp with a coax conectet Sub and two small speakers. it has been playing together for years. but now there is no sub action. when i look into the sytem setup there is no longer a choice for setting up or ajusting the sub. my sub seams to be working fine. i have tried to reset the amp and reinstall, no luck.i dont know witch version the Amp is. (withe and silver) the serial number is 1708 5c-aa-fd-xx-xx-xx-xis it a software fail? hope you can help me.thanks. Lars Denmark Moderator note: personal identifying information removed from post.

Okay… my Sonos Connect is wired to an amplifier (Acurus) and I have speakers (Vandersteens) connected to the amplifier. When I use line-in to listen to records the sound cuts out. Often, more out than in. Why the heck would it do that and how do I fix it? Since almost all of this is analog and all of it is wired, I don’t understand how this could be a wi-fi or SonosNet or router issue. I do also have several Sonos speakers in the house, all of them wireless, and this isn’t happening with those speakers. The Connect goes to my router via Ethernet cable. Help?thank you

I have a Sonos Connect attached to a Sony receiver in my garage for my outdoor speakers.  I also have 5 other Sonos speakers in different rooms throughout the house.  Nothing has changed with the placement of these speakers or my wireless router for several years.  About 3 months ago whenever the Connect is being used for music playback the music intermittently cuts out.  There can be times where it is cutting out so often we can’t even use Sonos.  Other times it is very seldom and other times we can play music for 3 hours uninterrupted.  This happens when we are using the connect individually or grouped with one or more speakers.  We never have music cut out when using the other speakers without the Connect in the group.  Any ideas of what could be causing this?   

I have an odd configuration in my office/game room. Opposite my TV is a doorway to an unfinished space. I plan on adding Sonance speakers to use as surrounds, but they will be pretty high up as one needs to go above the door jam itself. As such, I don’t have the vertical height to install the speakers in a vertical position, which is what all the documentation suggests to do. I know speakers will beam form based on a given orientation, so will I be better off placing the in-wall speakers horizontal, or buying the in-ceiling speakers and using them as in-walls instead?

This topic is 2 years ago !And the solution proposed is to switch off every time the CEC control on TV or add a switch??? The ARC costs 1000€ !!! The problem is that if I choose to listen the TV on headphones or TV speakers, the ARC overtakes destination and the sound go only from ARC.The problem is known by SONOS and for over two years!When you can solve the problem???

Am I able to place my Sonos Amp in the Attic or does it need to be in a temperature controlled environment.  Thanks

Can I have 2 different Ports connected to two different receivers and audio equipment in two different areas of my place ?

AirPlay was working fine in my Sonos Amp but recently I plugged my Sonos amp to an Ethernet cable to activate Sonosnet and get more reliable connection with my devices. However, I am now no longer able to stream to the Sonos Amp via AirPlay I tried restarting, turning off the wifi and back on. Also tried other recommendations I saw to turn off cellular and Bluetooth (not sure why that would affect it) but nothing works… any recommendation? Moderator note: Edited your typo in the title, then trashed your, now irrelevant, follow-up comment. We don’t normally edit posts, but in this case there was an obvious benefit for others who are searching the Community.

Let Play Theory3 sonos amps and a beam Wireless is setup for beam Sonos 1 wired to the network [storm?] 2 sonos amps and a beam Wireless is setup for beam Sonos 1 local setup to surround with Sonos 2 rack in surround Distance too great Sonos 1 and Sonos 2 are wired to network  Surround is working [storm?] Does Sonos 1 and Sonos 2 instead need to be wired directly to each other [storm?] 10 sonos amps Wired in daisy by AV company Home owner buys a play one and sets up on wifi [Storm?]  Seems like many ways things can go wrong with any wired situation in the real world of plug and play technology. Hoping we can all get a better understanding. Some frustration that the system is so delicate and isn’t more adaptive to its network environment and provides no real debug log

Hey! Man, I really could use some help here. I’m struggling to get any output from my Sonos Sub. Here’s the room setup:Thorens TD160 Music Hall pa15.3 phono pre-amp (line-in to play:5)(2) Play:5 gen 1 in stereo with Sonos Sub (one is direct connect to Wi-Fi and acts as the main controller for the rest of the house)line in source level set at 10This is at my folks house and it’s just temporary until I move next year sometime, but I cannot for the life of me get much of any bass coming out of the sub when I use line-in from the above set up. I set the “sub audio” to +15 and it’s still hardly working.  When I stream music the sub is knocking and it sounds great. I’ve used the turntable upstairs with a receiver, old speakers and a sub which sounds good and has plenty of bass. So, I don’t think it’s the cartridge although it’s not a great one. I’m pretty new to the turntable game so it definitely could be the pre-amp? But I’m thinking it’s something with my Sonos system.  Anyone have any ad