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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,935 Topics
  • 27,434 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4935 Topics
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OdulajaContributor I
posted in Components and Architectural
Sonos Amp Sonos 5 and Sonos 1 plus Sub all stopped working.

I have a Sonos Amp with two external speakers, 3 Sonos 5 gen 1, and 1 Sonos 1 gen 1. Two bridges and one boost are in use, but the power pack is damaged. After changing my router, I can't connect to the new one. Despite reconfiguring, the Sonos 5 now shows an orange light. Need assistance. Also, Sonos lacks good backup service, especially in Africa. Difficulty reaching them; wouldn't recommend their products here. They need to address their responsibilities. Moderator edit: removed email address

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Corry P
11 months ago
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BradRHContributor II
asked in Components and Architectural
Is dual Sonos accounts on same system possible?

I have several Sonos Connects on my home network. I have a Sonos account and so does my wife. Is it possible for both of us to have our own account on one Sonos system?Thanks, Brad

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106rallye
11 months ago
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mikekiwiContributor I
asked in Components and Architectural
Connect:Amp ZP120: Spotify Connect pauses and restarts

I have a Connect Amp (ZP120) for a few months now. Basically works very well, very happy with it.But...Spotify Connect falters about once or twice an hour on average. Stops playing and continues where it left off after about 5 to 10 seconds, in the middle of the songQuite irritating. I read that I'm not the only one and I think I followed the tips from elsewhere. Removed Spotify as a service and re-installed it. As it happens during songs, it can't be Spotify-ads (I'm using Spotify Premium).Switching the network connection from wired to WiFi makes no difference either. No problem with all other connections to the same network.What else can I do to resolve this problem? Internet radio and playing my own content on my NAS work without any problems. Spotify from the Sonos S1 app also seems to work well, but is a lot less practical and user-friendly then the Spotify Connect.I'm curious if anyone knows anything that could lead to an improvement/solution. Thanks in advance!

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11 months ago
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dhunt90Contributor I
posted in Components and Architectural
sonos Connect Amp cutting in and out

 I have 2 Sonos connect amps that are both wired to my network switch via internet. Both amps cut out for 3-5 seconds at a time when streaming from Apple or Spotify. Any ideas as to what might be causing this?

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11 months ago
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SurveyContributor I
posted in Components and Architectural
connect 2 amp losing network

I have 4 conect 2 amps. 3 of these always connect to my network when using the Sonos android app. However the fourth connects app won't connect and I have to switch that amp off and and on and then it connects ok.I have spoken to Sonos and they seem to suggest that the cache or memory on that amp is full and apparently there is no way to clear it. The system is only 4 years old and hasn't been used that much. Sonos just say it's tough and I can buy a new amp and they will give me say 30% discount. Anyone got a suggestion to sort this? Otherwise these apps aren't worth having! Poor quality.

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11 months ago
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pa_pxContributor I
asked in Components and Architectural
Audio dropouts (Connect:amp)

Hi there. I have been experiencing sporadic audio dropouts across my system. I have 5 Connect:amps, and they are connected via ethernet to my router. This issue seems to occur fairly randomly across amps. Diagnostic ID: 1858171971

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11 months ago
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Hal FassContributor I
asked in Components and Architectural
Amp, Port or used Connect Amp?

My Sonos system features a sound bar and sub, as well as a Connect Amp that powers non Sonos speakers wired into my ceilings. I bought a Fluance turntable and pre amp and got a Connect to link it to the system (it’s in a different room than the connect amp). When I play the turntable Through the sound bar and sub it sounds great. But when it plays through the wired speakers it skips. Sonos says the turntable requires a separate amp to power the non Sonos speakers. They recommended either an Amp or a Port to replace the Connect. But I’m wondering if I should just buy a used Connect Amp instead. Much less expensive. 

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11 months ago
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Cliff123Contributor I
asked in Components and Architectural
Connect Amp Interference?

Hi,  I have a Sonos Arc and Sonos Connect Amp that plays sound from my tv. The arc will continue playing audio but randomly the speakers in my ceiling connected to the amp keep cutting out. I am wired and have tried moving the Sonosnet channel from 1 to 11 and vice versa with no resolution. If I switch to WiFi only, it gets even worse. Not sure if interference or another issue?  Here’s my diagnostic code 2121982684

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B
11 months ago
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Luis A.Contributor I
asked in Components and Architectural
Conexiones con Port

Tengo Port y lo he conectado a un giradiscos. Mi pregunta es si puedo también conectar un reproductor de CD al mismo Port y cual sería los cables de conexión. Gracias

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11 months ago
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FarouqAshoushContributor I
asked in Components and Architectural
Adding product to my account

I have 2 Sonos Ports and they were linked to an account. I made factory reset to both of them and created a new account but there is a problem linking them or registering them to my new account

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Corry P
11 months ago
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MKMBoostContributor I
asked in Components and Architectural
Physically extending boost unit location.

I have a long ranch house, with my router near one end. I want to optimize my recently purchased BOOST. Locating at home’s mid-length will likely solve spotty disconnects to paired Play:1 units.Can I simply buy/use a quality 25 ft. long ethernet cable extend to better locate the BOOST ? Or are there Limit complications of Cable or WI-FI distance between the BOOST and main router ? Thanks.

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Schlumpf
11 months ago
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plbjrContributor I
asked in Components and Architectural
Connecting Port to existing hardwired system

I want to connect the Port to an existing  hardwired system with multiple rooms of architectural in wall speakers that use a Russ Sound sdb 4.1 speaker selector and a Pioneer VSX-516 amp.  Can anyone offer advice on how/where to connect?

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buzz
11 months ago
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LarsMagnusContributor I
asked in Components and Architectural
trouble with Sonos Port and app

Just recently got a Port because my Connects memory was “done and gone’.Some trouble installing but now it works. Right now I’m trying to understand why I can’t connect to Sonos via app (s2). It seems like a lottery, it works every third or fourth time.Sometimes it’s saying that I still have my old connect in the system so “it get confused…”I should say that when the app is connected everything works great!—So, what is the problem, why the connection problem?/Lars

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11 months ago
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kaiambContributor I
asked in Components and Architectural
Ad Cabasse sub on Sonos

Hello,I have a CABASSE subwoofer. Can I connect it to my SONOS system?If so, how?I would also like to connect a vinyl turntable + usb (AKAI Professional)I have a BEAM, 2x ONE SL + SONOS RoamThank you for your answer

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11 months ago
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cocutContributor I
asked in Components and Architectural
Setting up Mini Sub

How do I know if my Mini Sub is working? The white light is on and I think I have carried out the connection but on checking whether I have connected I get the message on the App that the sub is not detected. I have Wi Fi and the Sub has power. On the app the sub has a red dot and the words 'not registered' beside it. Any advice?      

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Airgetlam
11 months ago
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SamuelGContributor I
asked in Components and Architectural
connect TV to ceiling speakers

Hi Guys i have installed ceiling speakers and an amp in my ceiling space of closed in patio. we use it for airplay streaming and it works perfectly. Just wondering the best way to connect the TV in that area to those speakers as we didn’t run a HDMI from the TV have read people have purchased a Sonos soundbar and connected to a TV and then the soundbar and amp/ceiling speakers connect wirelessly.  would like to check this is correct and if so can we purchase any sound bar or is there only specific ones this will work with

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106rallye
11 months ago
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DenisgarrityContributor I
asked in Components and Architectural
My Connect: Amp doesn’t turn on

I have 4 Connect: Amp units - one of the four suddenly stopped working - it shows no power lights when plugged in. Moderator Edit: Combined thread with reply of OP.

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AjTrek1
11 months ago
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John B3Contributor I
asked in Components and Architectural
Port dysfunction

This topic is a year old and it was dismissed as being solved.  It’s not.   I’m reactivating my Port after two years of retirement for all Sono equipment I own.  That’s another story.   I factory reset it and it updated its OS.  Left channel does not work.   It’s not cables or stereo equipment.  A simple swap of L/R validates the source as the Port.   Wassup?   

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J
11 months ago
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CloridrixContributor I
posted in Components and Architectural
Intermittent chirping/squeeking sound on all my Sonos speaker (at the same time) (S1 System)

Not sure when it started exactly but I get this chirping/squeaking sound on all my Sonos speakers (Combination of S1’s and one S5 and a playpar.).    I’m on S1 and do not intend to upgrade in case that should be the solution to this problem.   Submitted Diagnostic Information here:  Confirmation number is: 1740163293.

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11 months ago
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MattBuehrerContributor I
asked in Components and Architectural
two speaker circuits with one Sonos amp and a volume control

I have a Sonos Amp that I'd like to have 2 speaker circuits connect to. One speaker circuit also has an analog volume control. Are there any concerns about doing this that I should be aware of?I also have another Sonos amp which I’d like to connect to two speakers circuits, each with individual analog volume controls. 

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Stanley_4
11 months ago
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PeteWill1982Contributor I
asked in Components and Architectural
is a Boost Compatible with a connect amp?

Hi, I have had a Sonos system for around 13 years, I use a Bridge and have 2 Connect Amps. The speakers are ceiling mounted and wired directly to the Amps. (The speakers are not Sonos).the system has always worked well however the Bridge has recently stopped powering up. So, I have purchased a Boost as thought this would be a suitable replacement. However I’m having issues connecting the Boost to the Amos as the Boost wants to use the Sonos S2 app and the Amps S1.should they be compatible or am I flogging a dead horse?? I don’t really want to shell out for 2 new amps as they are perfectly fine.  thanksPete 

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P
11 months ago
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CCJACKContributor II
asked in Components and Architectural
Sonos playbase droppint audio from vinyl

I have a Sonos play base + 2 play 1s under one room, and then a separate set of move speakers. I have a project audio turntable that is connected to a Sonos port to stream vinyl. Recently I have been experiencing significant cutout issues with the playbase. The audio will drop for up to 10 seconds before resuming. If I am streaming to both the play base and the move speakers, the audio only cuts out on the play base, so I know it’s not the port causing the issue. But it is making listening to records impossible.  has anyone experienced this? The device is about 6 years old so I’m unsure if it’s reached end of life, but I experience zero Audio issues when watching Apple TV with it. 

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Stanley_4
11 months ago
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User960765Contributor I
asked in Components and Architectural
BR 100 power supply

I have a BR100 bridge and the power light is not coming on.I have checked power source and all good.it has a uk three pin plug on the power cable and looks like it is none repairable, I can’t change the fuse.any ideas?

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ratty
11 months ago
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abmyersContributor I
posted in Components and Architectural
Will this setup work?

Hi, changing TVs and wife wants a “cleaner” look so need to swap sound bar for in-wall speakers.   Background setup:  Current living room is a Sonos Beam and Sub with two in-wall speakers powered by an AMP (so 3.1 setup).   Want to get:  ARC setup that replaces the Sonos Beam with an in-wall non-powered speaker.    To do this I think I need: Another Sonos Amp that’s hard wired via HDMI to the TV via ARC or eARC and have that AMP run the center speaker alone.  Or:Get a 3rd party receiver and connect the center and in wall left and right speakers and get a Sonos Port to “tie” in Sonos and connect the sub.  Main goal is really simplicity.   Using TVs Samsung remote I want the 3.1 to just automatically work.  Am I thinking through this right and any suggestions on which is better and plus and minuses? 

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106rallye
11 months ago
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canezmdContributor II
posted in Components and Architectural
Speakers keep changing room names

I’ll start by saying I DON’T use apple HomeKit with my Sonos and they aren’t even registered with the home app.  I have a play 5 that always reverts to kitchen. I’ve removed it, factory reset, reinstalled and named living room. 24 hours later and it says kitchen again.  I have a move that does the same thing except it always goes to dining room.  sonos has no clue how to fix it.  help!!!

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Airgetlam
11 months ago
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