Components and Architectural

I have 2 systems, One for my home and one for my work. I want to move a play 5 from work and put it on my home system. I disconnected the one i had on the home system. Now i can’t get either one to work. Is there a way of restoring both the sonos router and the speaker to factory settings so i can start over? I’ve tried doing the unplug and such but when i get to the step where is asks to press the connect button it keeps saying it won’t work. I’ve tried live chatting but they were no help. I;m really getting frustrated with sonos!   

Hi.AMP that is just unpacked and connected to power makes noise.No loudspeakers connected (no cables at all except power), so the noise is mechanical.Noise is especially noticeable when AMP warms up.It is not very loud but still annoying in quiet room. AMP is new, never registered to Sonos servers.Do you have any suggestions? Thanks in advance,Tanel

I use Spotify between several devices. Usually, I can switch it seamlessly between my Sonos, TV, phone and computer. However, a few days ago, I can no longer connect it to the Sonos. It appears in my “Connect to a Device” list, but will not actually connect.I’ve updated its firmware and tried unplugging it several times, but nothing seems to work.Any fixes or advice?Thanks!Keith

I started using My Play:3 again after many  months of inactivity,  but when  I plugged it in, I keep getting error message  “Product Not Found.“ I rebooted it to factory settings,  but keep getting the same error message.  I am now very weary after repeating this process several times over an hour. Please help! I am failing horribly

Hi everyone,Posting here to see if anyone has run into this issue themselves, because it is one of the more peculiar issues I’ve run into. Spotify works fine on Sonos except for two use cases that I have identified.Spotify runs into the “An error occurred while adding songs to the queue (701)” error when trying to play songs specifically from the “Your Library > Liked Songs” section, however I believe this is probably due to the fact that I have a lot of songs saved on Spotify and Sonos might not be able to handle a queue import of a certain length.So I tested this theory by going to a joke Spotify playlist I made a few years back (https://open.spotify.com/playlist/3g6qK5QC298x5YnVk3Kebn?si=g9lm_npFRh-OOPxA-hRrdA) which just has 10,000 copies of George Michael’s seminal Christmas hit ‘Last Christmas’, and I ran into exactly the same issue “An error occurred while adding songs to the queue (701)”.Is there an internal queue limit that Sonos uses? Have other people encountered this pro

Here we are almost 1 year on chasing customer support and Sonos will still not acknowledge the fact I have faulty products even when I have moved property and WiFi provider the problem persists with the faulty equipment.  1 year of chasing is unacceptable and pleading with them! All they do is not reply for weeks and then pass me over to someone new and we begin the cycle over and over!  This has become to much and has in all honesty really effected my mental health during a global pandemic due to the negligence of Sonos Support.  I have spoken with trading standards and financial ombudsman about purchasing from Sonos, for anyone interested happy to share more details as you will be within your right to seek legal action if you are facing similar issues.  I hope this year someone acknowledges the horrendous support and acknowledgment for consumer well being! I am going to paste some of the responses I have had from different people at Sonos who have outright stated they don’t care and

Hi All,   I wanted to see if anyone else has experienced really poor service for a premium brand like Sonos. I have chased them for 3-4 weeks for support and I am greeted with someone called Neelam who was abrupt and rude over email. My beam and Sonos one system is malfunctioning and does not stop cackling, I have had the items for 1 year and paid a fair fee for them as we know Sonos is not cheap. I have not had these issues with BOSE in the past good customer service, product that has not malfunctioned less than a year in to ownership! I love the ease of Sonos and sound quality was good at first, but I really am getting no where with the support. It is affecting me mental health significantly and is becoming overwhelming. Has anyone dealt with a manager or director at Sonos I can contact to aim to get a resolution to my technical issues with my product? Has anyone else had issues with the support and or product in the past?    Thanks! 

When I open my Sonos app all my radio stations and browse info has disappeared. There is just a white screen. The setting info is still there. My phone is an apple 7 and I have being using the Play one successfully for a few years without any problems. I can control the Play 1 with my wife’ phone / Sonos app. I have deleted the app and replaced it with no joy. Any ideas?

The sonos android app will not let me log out of my account and enter another account.  “Enter the account information for B****e@gmail.com  Email  <blank>  Password:  <blank” When I enter an email that is not B***e@gmail.com.  I receive a message, “The email and password you entered did not match our records.”  This is clearly incorrect information since I can log on to the web site.  I have cleared cache and storage for the app to no avail. I frequently need to access and configure multiple different accounts including my brother in law’s system and a vacation home that is set up on a different email (so the VRBO families do not have access to my setup). Help Mike

Hello, last week Ive found my Sonos 1 without any light, so I started to troubleshoot and the yellow part in the picture is damaged, plastic and wires are cuts. DXTPQ2020-225, didnt find any parts info for replacement, any idea ? Thanks

Hello,the line-in on my Connect (Gen 2 I think?) does not work any more. I tried restarting the device, I tried about half a dozen different cables with three different connected devices, nothing will make the Connect realize there’s something… connected.Not sure when it stopped working, I don’t use the line-in that often, but it certainly still worked a few weeks ago.According to the app everything is up-to-date.Any ideas? Dirk

Hi, if anyone has any suggestions to my problem I would be most grateful. I have spent literally around 10 hours over the last week trying to sort this out with Sonos and Vodafone. I am struggling to add my play:1 to my WiFi network. When I add the product it asks to connect to a temp Sonos network which I do so that means my existing network doesn’t show. I manually enter name and password and Sonos says unable to connect? I have a beam and a one which have both connected fine. I have had new broadband and had my settings changed accordingly however my device was fine on the network until the last week. I am at a loss? I have resorts factory across all my products and added them again but this play:1 is causing me the problem. Sonos recognises the device but just will not connect to my network which is 2.4 and 5ghz. Would appreciate any suggestions. Thanks :-) 

My system has worked fine for about 2 years.  Now, Apple Music is dropping constantly, skipping to the next track, etc.  Most units are connected by ethernet.  I just grabbed a diagnostic after it happened again.  Could someone help?The diagnostic code is 174067995 Thank you.  

Hello everyone !New member here. Happy New Year. I was wondering if some of you are experiencing trouble with Spotify right now.Everything was working fine playing Spotify from my Sonos but now it’ not working anymore.Spotify is working on my phone with my domestic Wifi but I can’t put the sound on my Sonos system.Same problem if I try directly from the Sonos app.

I use Sonos play 3. When controlling volume from Spotify app its really slow. If I set volume, it takes a good five seconds before something happens. It's also really problematic to set the volume right. If I adjust it to ie 70% maybe it is set to 50% after some time. From the Sonos app, everything is fine. This applies to both android and ios apps. 

Hello. I’m experiencing music breaking up every time I skip tracks. This has been going on for more than a month, and was fine previously.I’m using Deezer, controlled via an iPad and android phones, same as before the problem started.I've a Boost connected to the router via Ethernet cable. The cable’s fine, a swapped it out for a new one and no change.I took a Play3 and placed it close to the Boost and router, no change: the same breaking up when tracks skipped.I plugged the Play3 into the router with an Ethernet cable; problem gone. So it seems I have a WiFi connection issue.I tried all three channels on the Sonos app. No change.Did the reset of the whole system as described elsewhere, no change.there is no new equipment in the vicinity, so no new source of interference.if I group my two play3s (in different rooms) and my Playbar (which is wired) the problem also goes away.Can you help please?

I have several SONOS products and a Spotify Premium Family account and ever since the spotify connect integration was announced I have been unable to get the two to talk to each other.Here is my setup:Main Controller Android Version: 10SONOS system connected via SONOSnetDiagnostic No: 678752283I can see all of my other devices, such as chromecasts and enabled TV’s in the spotify app but never any SONOS speakers.I have done a clean install of the Spotify App and made sure that both systems are logged into the same account. But nothing appears to help!My Partner has an iphone and I haven’t checked on their device yet to see if they can see the speakers

Sonos is so unrealiable. I am just fed up. Many times I hear music and suddenly it stops. I have 5 sonos loudspeakers at home (sonos one) . The wifi network is excellent. Sonos is just lousy. 

Hi, when I try and listen to an audiobook using audible, I got a ‘… song not encoded correctly’ error. This was working until quite recently. any idea on how to resolve?

Every now and again the sound cuts out on my living room setup. It’s the Playbar that’s cutting out. Its only for a second but it’s happening every 30/40 seconds which is getting annoying! Any help? 

In my account I have mistakenly clicked on my Connect Gen 2 Amp for upgrade which I clearly do not want to do! How do I cancel the upgrade before i lose my amp clicked about 4 days ago regards Russ

I think I have a pretty unique issue.  I am getting the error "Unable to browse music" when trying to play a playlist I created with mostly music I own in Amazon Music.  What's even stranger is the playlist plays fine directly from the  Amazon Music app.  I only have the issue when I try to play it via Sonos. I signed out of Amazon.  I refreshed my library.  I removed Amazon and readers the service and nothing works.  I really hate to rebuild this playlist.  All my other playlists work fine.  I submitted diagnostics  too, # 690578130 Appreciate any insight and help.  Thanks!

I’ve tried everything to connect. No success. Had system for years, never an issue.

Hi, This morning my Sonos One speaker has started randomly making a “bing bong” sound for no reason.  I made a diagnostic right after the last one as I read in a support thread that it might help: 862562709 I don’t recognise the sound at all, but I have only had my Sonos for a week now!

Sporadic dropout of AMP from my tiny network of 2 sonos devices. No changes in location or any other disturbances. I see in my router that the amp suddenly sometimes switches to the other of my 2.4g/5g network but not sure that matches with the dropouts timing wise.have rebooted, reset, disabled/enabled wifi etc. Not sur what to do anymore, the sonos one works flawlessly all the time. Anyone has any ideas?