When using spotify the playback always drops and we get a “ cannot connect to spotify”
WiFi is all good and connection is good - any help?
Hi there
Let me know your thoughts on the advice above. We’re always here to help.
805327129 - Thank you
Hi there
- Same Subnet restriction has been Enabled on the Customer's Sonos System
- Audio Playback Failure - Transport Errors
- Audio Dropout Detected
- Interference on SonosNet Mode ( Since you are using a Sonos Boost )
These issues all relate to the Audio skips and dropouts issue on your system, Kindly check these articles about Reducing wireless Interference and Music Service Audio dropouts for some troubleshooting steps that may help you on this issue. If this won’t work, please let us know, So that we can assist further.
We're here to answer any further questions you have.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.