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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,963 Topics
  • 27,627 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4963 Topics
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TimsTelegramTrending Lyricist I
asked in Components and Architectural
Sonos Amp in wired mode WM0 reported as wireless in EERO App

First let me say everything is working.I had two Sonos Amps and a Sonos Sub connected to Wifi and setup as front and rear TV speakers. All connected wirelessly.Now, I just connected the two Sonos Amps to each other with an ethernet cord and then a single ethernet cord from Amp to an ethernet switch which is connected to eero router. Sonos “About My System” shows WM:0 for both Amps as well as the Sonos Sub. Mind you the Sub has no ethernet cable connected to it. Everything works. I know, I consider myself lucky. :)My curosity comes from how Sonos is reporting the WM:0 and how it is reported in the eero app. It shows as a wireless connection, and also on the details page shows the “Sonos” wifi network. Kind of cool! (Screenshots below)So my questions are…why don’t the Sonos speakers show up as wired?Is there a way to confirm the wired setup beyond the “WM:0”?Should disable wifi in each of the Amps? (not really sure why this setting even exists...) Thanks!  

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ratty
4 years ago
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h_s_beContributor I
asked in Components and Architectural
unable to add a (NAS) new directory to the Music Library

I’ve bought a new NAS Synology DS-220+.I want it to be a source for my Sonos Music Libray.When i want to add the path to a folder of this new NAS, i receive a “error message 900”.I precisely executed the instructions found on the Sonos support site (IRPStackSize).It doesn’t work. any idea ?(Please note that if i try to add a folder on my old NAS, it works fine !)

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H
4 years ago
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georgiairishmanContributor I
asked in Components and Architectural
Sonos System Not Found

My 1st Generation system worked fine for 9 years then suddenly couldn't find my system components. Boot-up of the controller suddenly took 20 minutes. I use my Mac desktop for the controller. I hardwired the Bridge direct to the computer and the S5 Speaker, and still couldn't find the system. I hardwired the Router direct to the computer and speaker, still couldn't find the system. Reset controller and can't find sysytem. Checked Network, Firewall, Password and still can't find system. I understand that Sonos no longer supports these legacy components, but all components seem to function properly, and Company CEO says system lock-out won't happen. Anybody have any ideas of what else to check for?

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Airgetlam
4 years ago
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Clarkey1Contributor I
posted in Components and Architectural
Set up playbar at new home - now get high pitched noise

Had a playbar with a surround setting with gen 2 sub and play 3s now at new home with play ones. As soon as i plugged in the playbar, high pitch noise appeared. Read other posts, is it possible to correct this problem? Any help with this would greatly be appreciated . Unplugged the whole system, could not deal with the noise.

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Ken_Griffiths
4 years ago
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Marin MarkContributor I
asked in Components and Architectural
Play 1 dead with no light and unrecognized by system

I have a Play 1 that started having intermittent connectivity issues. If I unplugged it and plugged it back in it was sometimes recognized but after time there is no light and it no longer will be recognized. I tried the factory reset to no avail. It’s past warrany and I’m wondering if this is now a black paperweight?

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Stanley_4
4 years ago
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Marcus147Contributor I
posted in Components and Architectural
Buttons not working

Hi i have a pair on sonos ones the buttons on one are not working I can say command's OK the other one is fine diagnostic number is 72928739? 

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M
4 years ago
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AsmidsContributor I
posted in Components and Architectural
Can't group 3 rooms

Hi i have these systems: Living Room, Living Room 2 and Bathroom.Suddenly I can't group all three together, but only LR & LR2 and LR & Bathroom. But not LR2 & Bathroom.Everything worked good the other day.

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Rowena B.
4 years ago
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MikelsmoContributor I
asked in Components and Architectural
Audio synch issued

Has Sonos and LG solved the audio synch issue with OLED TV’s?

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Mark P
4 years ago
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User325544Contributor I
posted in Components and Architectural
Speakers dropping out

Hi,Just installed a Asus Aimesh Wi-Fi system based on 2x XT8 routers.After that my Sonos speakers dissapears from time to time and playing music works a couper of second or minutes before stoppning.Ive reserved IP addresses for all sonos speakers, but that did not solve it either.Ive also factory reset a couper of speakers, but still the same. All my other devices works flawless on Wi-Fi.Any one else experiance this?

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Rowena B.
4 years ago
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katalin pContributor I
asked in Components and Architectural
Connection lost after device not used

Our Sonos SL keeps loosing the internet connection after not used a couple of hours. Works again after unplugging and plugging in again, but it is kind of uncomfortable. Tried using the connect button, but it seems it doesn’t restore the connection. If it’s the problem solver, how long should it be pressed in order to work? 

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Stanley_4
4 years ago
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randypsContributor II
asked in Components and Architectural
this morning no sound from Apple tv through Sony X800H

the newest app on my iphone, only use the Apple Tv as source.  Tv set to external speakers.  Put Apple to sleep last night as usual, this morning no sound.  Apps played, reset including power on all components.  App kept just showing Music.  Finally saw the output from Sony ARC port to the Beam

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Annazel S
4 years ago
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Schof4Contributor I
posted in Components and Architectural
How can I speak to US Tech support?

How do you speak to someone in the US for Tech support ?  Service is horrible 

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Airgetlam
4 years ago
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Kylef5993Contributor I
asked in Components and Architectural
Sonos App offline and keeps removing my speakers

Hello all!So this is a super weird issue. I have had 4 SYMFONISK Sono speakers for about 18 months now. These speakers have been phenomenal and have never given my any issues… until today.Today I noticed that when I opened the Sonos App, it said that it could not connect to Sonos and the icons were all just the pulsating gray loading color. I gave it a few hours because I wasn't using them and it never fixed itself (I assumed it was wifi issues).I then went through and reset all 4 of my speakers and created a new “system” on the same wifi network.Now after doing that, I began playing music and only 2 minutes into the first song the music stopped and I began experiencing the SAME issues. This issue also included my products missing under the “System” option in the settings. I have been closing and reopening the apple for some time now and now one of my stereo pairs went from not existing to being “Bedroom (L+?)”. I am not sure why it keeps disconnecting from the products that I JUST con

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K
4 years ago
Stwilliams
StwilliamsAvid Contributor III
posted in Components and Architectural
Some devices returned. but missing ports.

My surrounds and sub came back thus morning but my 4 ports are still missing.Your confirmation number is: 1031610429.

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Simon B
4 years ago
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djskyContributor II
asked in Components and Architectural
Audio Latency Play:5

Is there a specific amount of latency when plugging a source into the line-in on a play:5?Considering plugging a DJ into a play:5 so that the play:5 acts as the local “monitor” and ideally needs to have very low latency.The next scenario is then “grouping” other speakers to distribute this audio around the home…. I presume this will then add latency to the whole system so that all Sonos units are in sync.…So are there specific details on the amount of latency (in ms) involved? Is it system dependent, does it actually have latency regardless of whether it is grouped or not?

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ratty
4 years ago
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Jbid9020Contributor I
asked in Components and Architectural
reduced sound from one Sonos 1 speaker DR: 1532092781

Hi, I have recently upgraded the SONOS app and added Amazon music, after a day the sound on one sonos one speaker (there are 5) is poor, sounding very muffled. I am about to add a Sonos port to the system, but I’d rather clear the sound issue, assuming I can before I add it. I have read other posts about similar issues but very few show a resolution, any advice ?CheersJohn

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J
4 years ago
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BallyhooleenContributor I
posted in Components and Architectural
Unable to connect to new router

Unable to connect sonos 2 speakers to new router. I have looked through previous related topic which haven’t resolved the issue.I have set one up using the Ethernet cable, all 3 of my speakers work fine. Tried to set up the wireless connection, the app finds new network, lets me put in the new pass key, then it won’t connect. I just keep getting this message. Can anyone advise? 

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B
4 years ago
A
Alxmoore17Contributor I
posted in Components and Architectural
Sonos devices registered to an unknown account that isnt mine

I've owned my Sonos system for around 6 years but have recently bought a Play 1 to connect. I have a Connect Hub, and two Play 3s. I use the S1 app as they are older devices but when I go to add a new device it asks for my login for an email address that is nowhere close to my own "s***e@gmail". Im baffled as to how this has happened and am incredibly confused on what to do. Please help!

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Mark P
4 years ago
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epiicContributor II
asked in Components and Architectural
Sonos Move paired with Bluetooth Transmitter connected to Projector?

I just purchased a Sonos Move to use in my bedroom and want to connect it via bluetooth 5.0 transmitter from Amazon that is plugged into my projector:https://www.amazon.ca/gp/product/B013ULOP10/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1How do I get the move to connect automatically to the bluetooth transmitter?The blue flashing lights on both the move and transmitter just keep flashing blue...

34055
E
4 years ago
McatusVBVA
McatusVBVAContributor I
posted in Components and Architectural
Sonos Amp, One SL and Wired Speaker Issues

I have a new Sonos Amp with 2 Sonos One SLs. I’ve hardwired (2) 125W Proficient Audio speaker selectors (4 port each) to the back of my Sonos amp. I currently run (3) Proficient Audio dual tweeter speakers indoors (Speaker Type - indoor/ceiling): Proficient Audio C825TT, 150W, 8 OHM)  and (4) Proficient Audio dual tweeter speakers outdoors (Speaker Type - outdoor): Proficient Audio AW600TT, 125W, 4 OHM). All 7 of my Proficient Audio speakers are hardwired with Genesis 16/4 speaker wire. My Sonos Ones are easy, run and sound great but all the hardwired speakers have volume control issues. When listening to music they always automatically decrease in volume to a setting I estimate to be around 15% but the Sonos speakers remain loud.I recently read on this support page an article that stated the Sonos amp couldn't run a 4 ohm speaker. Not sure if that is true. I’ve followed all online troubleshooting tips and cannot get them to work in unison with the Sonos amp and speakers. I’ve read tha

1724
Airgetlam
4 years ago
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cmareContributor I
asked in Components and Architectural
No power to Sonos One

So I restarted the Sonos One by disconnecting the power cable from the socket. When put back in no power to it. No lights, no connections…I tried the cable from the other working Sonos one. Nothing.  Any ideas? To me it looks like the PS inside is not working, or am I missing something.    

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C
4 years ago
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johnsonstephen257Contributor I
asked in Components and Architectural
Streamed mucis and radio drops out

HiI am having constant problems with streamed music and radio dropping out.  This is particulary prevalent in the mornings.  I usually group  a Sonos 5 (1st Gen) and a Sonos Move in the morning, the drop outs happen on both speakers at the same time.  I have tried changing the wireless network channels on my router, but this does not solve the issue.Some days are worse then others.  This morning (16th December 2020) it was cutting out every couple of minutes for 10 seconds or so.Any help appreciated.ThanksSteve 

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Annazel S
4 years ago
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snoopdloopContributor I
posted in Components and Architectural
Unifi and Symfonisk connectivity issues

I have just one Symfonisk speaker that im attempting to connect to a unifi AP.  Everytime i attempt to connect to it, it can not find the speaker.  If i hard line it to the Managed Switch it works without a problem.  Even after i pull it off the switch the app can no longer find the speaker.

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Paul A
4 years ago
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Longhorn AcresContributor I
posted in Components and Architectural
Playbar starts playing radio at random times.

Playbar will randomly start playing. No alarms set. Happens at all hours of the day. Captured a diagnostic just for third time this morning.   

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Simon B
4 years ago
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sdwattContributor I
asked in Components and Architectural
Existing system not found

I lost my connection to Sonos.  Now, when I try to connect with my iPhone, I get the Existing System Not Found message and when I ‘press and release’ the button nothing happens.  When I try to access Sonos from my tablet I get the ‘Sorry, we can connect to Sonos’ message.  I’ve tried resetting the router: still nothing.  Any ideas?

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J
4 years ago
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