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Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.

The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:

  • Factory reset of Sono Connect
  • Hardwired to modem/router
  • Switched on audio compression

Any suggestions welcome as I’m really confused.

If it’s happening when wired to your router and after the factory reset you mentioned, then I would perhaps submit a system diagnostic report, post it’s reference back here ...and then contact Sonos Support via this LINK to see if the report is showing any issues with the Connect.

This is the diagnostic report: 2084185920.

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