Sonos Connect - Keeps reseting

Forum|Forum|4 years ago
February 3, 2021
2 replies
197 views

Delauzun
Contributor I

Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.

The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:

Factory reset of Sono Connect
Hardwired to modem/router
Switched on audio compression

Any suggestions welcome as I’m really confused.

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Ken_Griffiths
Forum|Forum|4 years ago
February 3, 2021

If it’s happening when wired to your router and after the factory reset you mentioned, then I would perhaps submit a system diagnostic report, post it’s reference back here ...and then contact Sonos Support via this LINK to see if the report is showing any issues with the Connect.

D