I’ve followed the instructions for doing a factory reset on the playbar. In the end of the setup the message is shown.
however it never shows up. How do I make it work?
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Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
After you did the factory data reset of the playbar have you also tried doing network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again
Let us know if it works. If you need help with any other information, please be sure to let us know.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.