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Sonos Beam - No sound on random streaming shows

  • February 3, 2021
  • 14 replies
  • 201 views
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I have a Sonos Beam connected by HDMI to a Sony TV (XBR65X900F). I have had this set up for about a year and have had no issues. Then a couple weeks ago for some reason when I would try to reduce the sound with the TV remote it would only increase the volume. I corrected that but last week all the sudden certain shows stopped having sound. This happens on Disney+ plus amazon prime. I read one question that said if you adjust the DD+ to DD, but that did not seem to work. Thanks

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    14 replies

    G

    Have you tried unplugging your TV and Beam from power for about a minute?

    "Receive with simplicity everything that happens to you." - Rashi
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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    I tried the unplug Sonos but not TV - not easy to unplug :)

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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    I have now unplugged both and still have the issue. I played with it a little more TV sound works, the remote functions make sound and Disney+ works when I watch a Dolby Vision show. When I watch an older show like Gummy Bears no sound.

    G

    Are you streaming from your TV’s internal apps or from an external media device?

    "Receive with simplicity everything that happens to you." - Rashi
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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    It happens from my TVs internal apps. I just checked though my fire stick and everything works. Must be something with the tv.

    G

    Is your TV still set to Dolby Digital and not Dolby Digital Plus?

    "Receive with simplicity everything that happens to you." - Rashi
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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    Tv is set to Dolby Digital Plus.

    G

    Set it to Dolby Digital and test the internal apps again.

    "Receive with simplicity everything that happens to you." - Rashi
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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    For fun I hooked my Xbox and it will not play sound through Sonos at all.

    G

    You probably need to adjust the audio settings on your Xbox.

    "Receive with simplicity everything that happens to you." - Rashi
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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    I switch it and no thing happens. But, when I go back a second time it still says it is Dolby Digital plus

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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    All of this has worked for the past year and then a week ago just starting acting weird like this

    G

    Maybe try a different HDMI cable?

    "Receive with simplicity everything that happens to you." - Rashi
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    • rblewis7
    • Author
    • Contributor I
    • February 3, 2021

    Well, I think it is something with the TV at this point since the fire stick works fully. thanks for the help though!

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