Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,562 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4488 Topics

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dy22Contributor I
asked in Components and Architectural

Port cutting out

i recently purchased and connected a port via line in from my computer.   when listening to computer audio the sound cuts in and out regularly.   I am using two PLAY 1 speakers.   I have set audio to compressed and this did not help.

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ratty
3 years ago
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eivlunContributor I
asked in Components and Architectural

IOS14 update & S2 and Apple music

After upgrade I am not able to play Apple music neither on ipad or iphone...I get two errors; 1. An error occured  when adding song to que (1002) and 2. Could not play `songname` - connection to Apple music was lost. I deleted the apple account and readded, same problem. Any ideas?

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G
3 years ago
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juiblex9Contributor I
asked in Components and Architectural

PC Sonos stops playing when Windows pops up a notification.

About a week ago, I think with the last update when ever windows pops up a notification the Sonos Windows app stops playing and I have to go into the PC app and right click the song and select play song, simply clicking play will not work even if the queue is full. Now I have two rooms setup one room (PC) is with a play bar, 2x sonos1, and a sub which the bar is wired to the router and is the primary output for the PC. The other room is just one play bar. If both rooms are playing at the same time “party mode” only the one set for the PC stops play. No problems if I am streaming audio from any other source on the PC. Similar problem with my Android phone. Music stops with notifications but I don’t exactly when it happens.

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Airgetlam
3 years ago
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bcohContributor I
asked in Components and Architectural

Sonos ARC intermittently cuts out

I’ve had my Sonos Arc for ~4 weeks and have a recurring problem. About 30% of the time that I turn the ARC with TV as source, the sound on the ARC will go on for about a second, and then off for about 3 seconds. It’s not garbled, it’s just on then off. I’ve never had this happen from another source. If I switch sources - e.g. Pandora or Spotify - the sound is fine. If I switch back to the TV the problem is still there. I can fix this by unplugging either the power or the HDMI into the ARC and then plugging it back in. This fixes the ARC for 1-3 days.

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B
3 years ago
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Tom HrbekTrending Lyricist I
asked in Components and Architectural

Playbase wire connection issue

Hi all,I am a lucky owner of playbase and 2 x play1s - working fine for 2 years with playbase wired, play 1s wifi connected.Today after upgrading to S2 on my iphone x I got message the play1s needs to be reconnected.Did not work out the regular way so I decide to factory setting the system starting with playbase.Unplugged and re plugged with holding the join button till green flashing light but cannot find the playbase in the S2 app (I tried wifi an wired - neidther worked).I can find play1s on the app but not the playbase anymore.Can anyone help / suggest what to try?

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Ken_Griffiths
3 years ago
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Panelman01Contributor I
asked in Components and Architectural

Sonos in my PC stopped working -> Windows PC -> Bridge + Connect Amp

Sonos just stopped working. I have been using my PC ( windows 10 ) to feed Pandora into a Sonos Bridge ( hard wired to my cable router ) - which sends the signal to my Sonos Connect Amp.The existing Sonos items are years and years old. What can I do to fix this?  The sonos program keeps trying to get me to download an app to my phone. I want to continue to operate Sonos from my home PC.  

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Airgetlam
3 years ago
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TomRodneyyContributor I
asked in Components and Architectural

Sonos won't connect to WiFi; Unexpected Error

I recently moved into a university dormitory, and although the WiFi is a public network, they have a system whereby a seperate private link network is used to connect wireless printers and such to your account on the network. This had worked perfectly and the Sonos connected and operated as designed for 3-4 weeks until recently ( possibly coinciding with the new app update), I was unable to connect to my sonos. In an attempt to troubleshoot this I tried to reconnect my Sonos to the system in the same way I had before except now I receive an “unexpected error” consistently every time my Sonos attempts to connect to the private network. It should be stressed that this is not an error on the Network’s side, as it had worked flawlessly before. I am unable to use any kind of ethernet connection, and when I tried to set up the Sonos through its own WiFi setup, i was greeted with another similar error at the point of finalisation. Any help would be greatly appreciated.

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T
3 years ago
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Mike804Contributor I
asked in Components and Architectural

Create or play playlists 'on this mobile device'

I want to be able to create playlists of music which is stored on my Motorola (Moto g8 Plus) phone. Ideally I would like to import and play iTunes playlists I have already created on my laptop. 9 months ago someone called Bob95... had exactly the same issue and had a conversation with John B on this forum. The solution for Bob, recommended by John,  was to install Samsung Music. This worked for him but will not work for me as this app is incompatible with my phone. What's the solution for non Samsung users- or more specifically for Moto g8 Plus users? I've tried a few music apps- unsuccessfuly.Cheers   

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M
3 years ago
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vergaritaContributor I
asked in Components and Architectural

Sonos has never managed to play music i own

So we have two Sonos speakers we can use to play radio, and some spotify and thats it. I have a LARGE collection of CD’s with unique tracks that i have saved on my computer as MP3. Spotify plays them beautiful everywhere EXCEPT on Sonos. Sonos makes them unavailable and this makes Sonos worthless to us.  If Sonos had an AUX cable input, then at least i could use that, but the sonos app wont play my music.  Has Sonos fixed this on newer generation speakers? Because we have now “legacy” speakers which are now unsellable and dont have an AUX input, its a ridiculous system that we regret ever buying, and we are preventing our large network from doing so because its worthless.   Anyone knows if the newer models support playing music you own that has not been bought to streaming services? THANKS

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J
3 years ago
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jdn242Contributor I
asked in Components and Architectural

ZP120

I have a old ZP120 but no longer have a computer.  I have WiFi thru cable and an iPad.  Can we connect this way?

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Mark P
3 years ago
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Mo VancouverContributor I
asked in Components and Architectural

Sonos Boost with Orbi mesh

I am using Sonos Boost to connect my Sonos speakers.  The Boost is hardwired to the wifi router.  I want to replace my AC1200 router with a Netgear Orbi AC3000 mesh router to get better wifi connectivity throughout the house.  But I’m reading a lot about incompatibility issues.  Before I buy the Orbi, I want to make sure I won’t have the same problems I used to have when I used a wifi extender (got rid of it due to the issues).  If I connect the Boost to the ethernet port on the Orbi, will I still need to mess with manual configuration?Is there another wifi mesh router that Sonos recommends?

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Paul A
3 years ago
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snojohContributor I
asked in Components and Architectural

Dead WiFi

I Have a stereo paired Sonos one - since January 2018. Suddenly the left speaker stopped playing, I have tryout setting them up as new pair of speakers, but the left one only works with a network kabel and not as wifi ( and it is the right wifi network ) could it be the build in wifi in the speaker that is dead

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S
3 years ago
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Buddy67Contributor I
asked in Components and Architectural

New router problem

My system does not work after I receive a new router 

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106rallye
3 years ago
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mileschTrending Lyricist I
asked in Components and Architectural

Multi-room TV audio dropping out

I just moved home and had to re-setup my Sonos in the new place.  It was pretty much flawless in the old house, but now we’re set up in the new place we’re getting very strange dropouts when running multi-room audio.  One thing we like to do is watch TV while cooking - the 5.1 system is in the same large room as the kitchen (i.e. combined kitchen/family room) but the stove is at the other end and is difficult to hear the TV from there.  I have a Sonos One for kitchen music and so will pipe TV audio to that speaker so we can hear the TV even better.  I don’t recall any major issues with this at the old house, but at the new house it drops out constantly.  It’s a large room but definitely not bigger than the old house.  I talked with Sonos support (case 02208995), they advised me changing my 2.4ghz channel to 1 would solve it but it is still happening. I use a Netgear Orbi for networking.  Not sure how Sonos does multiroom audio but my wi-fi is plenty strong/fast enough, but the satellit

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Rowena B.
3 years ago
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LesWContributor I
asked in Components and Architectural

New Router - Sonos app on PC can't see system

I have new router.The Sonos apps on my iphone and ipad have found my Sonos system, but the controller on my (Windows 10) PC can’t find it.I’ve tried every option on the support pages, but nothing works. I get to the stage where the light on a unit flashes orange but the nothing happens. I’ve tried this with each unit in turn – the Play:3 the Play:5 and both Connects. I’ve also tried rebooting them all and rebooting the router.Any suggestions?

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buzz
3 years ago
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momsanangelContributor I
asked in Components and Architectural

Playbase muting randomly and starting

My Playbase keeps muting (rapidly on and off) during TV. I have disconnected WiFi and the AutoTV but it is still happening. I also replaced the optical cable. This started about 2 weeks ago and is driving us nuts!

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Annazel S
3 years ago
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clare1Contributor I
posted in Components and Architectural

music greyed out on phone and won't play on Sonos.

Suddenly we unable to play some of our music which we have ripped into iTunes and uploaded to Apple Music. On our phones, although it’s greyed out it will play but those songs won’t play on Sonos? Those songs are also greyed out on Sonos but won’t play. Do you have advice you can offer, many thanks. 

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Paul A
3 years ago
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Jakub1324Contributor I
asked in Components and Architectural

Can't play stored music from android

Hello,I can't play music stored on my Xiaomi Mi9T Pro. Spotify And Sonos Radio works fine. I can see music stored on my device, but when I try to play anything, it doesn't start And IT says that the track Is no longer available on my device. Any idea why?I tried to restart/reinstall. Diagnostic report No. 1088721956 Thanks

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Simon B
3 years ago
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TuchsethContributor I
asked in Components and Architectural

I have problem SONOS One Black, do not have sound.

I have problem SONOS One Black S/N 48-A6-B8-89-AF-F2-7I can connect the system normally. There is a normal light status but no sound,I have other SONOS models that can connect and play normally.I've tried to reset it all 3 times. Can't fix the problem. How do I fix the problem? 

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Paul A
3 years ago
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Dstewart42Contributor I
asked in Components and Architectural

products separated into two different “Family Rooms”

I was trying to add Amp to my “Family Room”. I was adding the Amp to connect wired speakers to my TV setup. The house actually also has speakers prewired in a games room and outside on the patio all connected to a hardwired switch box.When I clicked “Add product”, it found the amp but instead of Amp being part of my Family Room set up (including play bar, sub and a pair of one speakers) it appears in “Family Room 2”, with no other products. And the sound is perhaps consequently not coming out of the connected wired in speakers.  My question is how do I remove this Family Room 2 or at least get the Amp to be part of Family Room where all the other Sonos components are. Or is there some other reason that the Amp is not functioning and playing the sound into the different rooms? It’s a complicated issue I know. Thanks.

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D
3 years ago
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jonnio12Contributor I
asked in Components and Architectural

S2 dissapointment

I recently was given bad advice by the Sonos sales team that i could buy the Sonos beam surround set and not have to upgrade to S2.   Unfortunately when it arrived, upon connecting the bass speaker i was told i would need to upgrade.    I went through the process of upgrading as i thought i could run S1 and S2 in parallel, (although i was trying to avoid this).   I had both systems up and running although through different apps it worked.   I could handle that for the time being as i intended to upgrade again in the future to move entirely to S2.  However, now when ever i go into my S1 app.   I get the switch to S2 splash page and i have to reconnect my S1 system.  This has essentially rendered it useless as its a painful process each time i want to use.  I now use a Bose bluetooth speaker in my dining room instead.    Does anyone else have this problem?   Im reluctant to go through support again as they will just show me how to reconnect, when what i really need is a permanent solutio

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106rallye
3 years ago
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laforetContributor I
asked in Components and Architectural

Radio Suisse Classique ► then immediately ■

Radio Suisse Classique: Sonos connects then immediately halts. The German and Italian channels of RSC are online on Sonos and TuneIn and are playable. The French RSC is online and available on a PC browser and also on my stand-alone Web radio. I’ve updated all the player firmware and upgraded to S2 controller and rebooted all the Sonos units.

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J
3 years ago
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RubbertjeContributor I
asked in Components and Architectural

Multiple ongoing connectivity issues

I’ve been having ongoing issues with my Sonos S2 system, receiving the following errors (at random):Unable to connect to device. Try again later. Unable to add songs to the Queue Unable to play ‘SONG XXX’ - the connection to Apple Music was lost. Unable to play ‘SONG XXX’ - the song is not encoded correctly. Unable to play ‘SONG XXX’ - network connection speed insufficient to maintain playback buffer. Unable to play the selected item. An error occured while adding tracks to the Queue (1000) An error occured while adding tracks to the Queue (1001) An error occured while adding tracks to the Queue (1002)This is on top of music just cutting out intermittently. Obviously, quite frustrating, certainly because at other moments, everything seems to be working just fine without receiving any error messages. Note that a) my internet connection is working properly and 2) I have a wired setup, including two Sonos Boosters. I’ve also made sure the SonosNet Channel (6) is different from my 2.4G Wif

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Simon B
3 years ago
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Niccolas DContributor I
posted in Components and Architectural

Grosse déception !!!

Bonjour à tous,Je me tourne vers vous pour vous faire part de ma déception.Je suis client Sonos depuis 2 ans toujours ravi j’avais une Beam avec laquelle je n’avais jamais eu aucun soucis du coup je me suis fais plaisir j’ai acheté une Arc avec le Sub3.Et la c’est la déception total je vous explique.Le Sub se déconnecte toute les 24 heures je suis obligé de réinitialiser l’enceinte pour la faire refonctionner.Bien sûr j’ai pris contacte avec la hotline à plusieurs reprise aucun résultat …J’ai envoyé je ne sais combien de rapports ils ont pris la mains sur mon installation pour contrôler  le paramétrage de mon routeur tous est ok sauf que toute les 24h je recommence le calibrage .La seule solution que ma proposer la hotline est de me raccorder en FILAIRE !En FILAIRE un sub à 800 € j’ai commander pour 1 700 € de matériel et la seule chose que l ‘on me dis c’est de me connecter en filaire je trouve ça inamissible pour du matériel a ce prix la!!Mon routeur est dans une autre pièce pour me

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Krishma M
3 years ago
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MarkinmontrealContributor I
asked in Components and Architectural

Deezer Favorites in App and Sonos?

How do I get my deezer favorites in the app to show up in deezer on sonos?

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Simon B
3 years ago
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