Skip to main content

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,918 Topics
  • 27,319 Replies
S
smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
  • 3
  • 2
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9
4918 Topics
D
Dogg11Trending Lyricist I
posted in Components and Architectural
Can't connect to Sonos

I’ve tried everything to connect. No success. Had system for years, never an issue.

766
controlav
3 years ago
W
WijaysContributor I
asked in Components and Architectural
Random bing bong sound

Hi, This morning my Sonos One speaker has started randomly making a “bing bong” sound for no reason.  I made a diagnostic right after the last one as I read in a support thread that it might help: 862562709 I don’t recognise the sound at all, but I have only had my Sonos for a week now!

17947
W
3 years ago
A
australianaContributor I
asked in Components and Architectural
Move volume controls not working

I can't change the volume using either my mobile device or the touch controls. If I hold my finger on the down volume button it goes down for a second but then surges up again.Any advice appreciated.

25292
A
3 years ago
B
bobo1Contributor II
asked in Components and Architectural
Problems adding S2 while keeping S1

I have half a dozen S1-only Sonos devices. I just bought 2 Fives. I understand those are S2 only and I’m prepared to have a split system running both S1 and S2.I ran into a problem trying to follow Sonos’ directions for adding S2 devices to an S1 system.  They say to first remove S1 devices through the System Tools section of the S1 app.  My problem is, there is no “remove device” button offered to me in that section. I’ve read past threads where some other users had this issue but it fixed itself when they updated their system.  But my Sonos is already up to date, plus I’ve tried rebooting my router, etc.  “Remove device” is not being offered to me.I’m wondering whether I would create problems if I went the other direction, and set up my S2 Fives as though I was setting up an entirely new Sonos system for the first time, and leave my Sonos 1 system as is.  Could that work?Any advice you can offer would be much appreciated!

681
ratty
3 years ago
A
aksledneckContributor I
posted in Components and Architectural
Issues

I just bought a Sonos 2 Pack at Costco and Not pleased at all. Im ready to return it. I discovered that both power cords do not make good contact with either speakers, and moving them they lose power. I have to position them correctly on a counter for them to get power . Also, it was kind of strange that the power cord does NOT go in deep enough for the cord to go through the ‘Channel’ at the bottom of either speaker. And, it won’t sit flat because the power cord does not go in far enough for the feet of the speaker on all four corners to sit flat. Trying to set up the first speaker, and having issues, I tried the power cord from the second speaker with the same result. Im really disappointed. I shouldn’t have to move it around trying to make contact with the power cord to get it to work.

14864
V
3 years ago
A
AndrewnoobAvid Contributor I
asked in Components and Architectural
Sonos Play 5 Gen 2 disconnected and will not reconnect

I’ve got two play 5s in stereo and they have been working flawlessly for a month.   Now the right speaker disconnected and I cannot get it to reconnect whatever I do.   I’ve tried factory resetting, connecting to the router, everything.   The app gets as far as seeing there is a new speaker, when I press the button on the back, I hear the chime but then it says ‘error not connected’.   Every time.   Diagnostic 1423631518

110315
Rowena B.
3 years ago
P
Perra pContributor I
posted in Components and Architectural
Amp disappears in Sonos app

Sporadic dropout of AMP from my tiny network of 2 sonos devices. No changes in location or any other disturbances. I see in my router that the amp suddenly sometimes switches to the other of my 2.4g/5g network but not sure that matches with the dropouts timing wise.have rebooted, reset, disabled/enabled wifi etc. Not sur what to do anymore, the sonos one works flawlessly all the time. Anyone has any ideas?

663
UKMedia
3 years ago
R
Roger WAvid Contributor I
asked in Components and Architectural
Multiple drop outs

Wrote this earlier, but I lost it. Another try.. :-/Diagnostic: 1852252668I have a fibre connection to my house. Speed check (OOKLA) gives me a Ping time of 32 ms, 235 Mbits in and 100 Mbits out. My system contains of six speakers, a BOOST and a Playbar.The six speakers (2 each of Play:1, Play:3 and Symfonisk) are grouped into a group.The system runs on ch 1 SONOS net and the rest of my WiFi is on Ch 11. The speakers have been working steady as a rock for at least six months (when i moved from WiFi to SONOS-net) and I haven’t changed anything in the infrastructure at home.This morning I started to get severe drop outs. As I’m writing this I’m only having music in my left Play:3 - group speaker. five sconds ago all speakers were playing. Now all speakers went silent.The sound image is constantly moving and I can’t find out what’s hapening. Hoping for some help here.The whole system (excep for the playbar) have been rebooted two times. Beginning with the BOOST and then moving out.The log

351
buzz
3 years ago
L
LioubaContributor I
posted in Components and Architectural
help

Je voudrais acheter des supports pour enceintes Sonos  ... il me manque un code promo ... qui peut m aider ??? Merciiiiii

211
Airgetlam
3 years ago
S
simonthackerayTrending Lyricist I
asked in Components and Architectural
S2 app suddenly can't connect to Sonos

Hi There,I have a pretty large Sonos network with about 10-12 speakers running from it, and using a Boost. All was well until recently. The boost is connected directly the a Sky Q router (I’m in the UK) and the settings have been unchanged for about 3 years. Used to run Sonos either from my iPhoneX, an iPad Pro, MacBook or iMac, all wirelessly. The boost is connected via ethernet and is the only unit to be connected directly. The Wifi is a 2.4GHZ/5GHZ network running on a Sky Q Mesh so only has one network name. I updated to S2 about 2 months ago when I added 2 further speakers. No problems at all until recently. Mid way through a playlist that was started from the iPhone the system just lost connectivity. All the speakers continued playing, but the phone control no longer worked.  Now I have no control from the iPhone, the iPad Pro, or the MacBook, but strangely the iMac still happily controls all the units as it should. I can check the system data using the app on the iMac, but to al

12308
ratty
3 years ago
I
IcyKettle
posted in Components and Architectural
Sonos shutting down Harmony activity when PlayBar becomes group coordinator

tl;dr: I’ve discovered that anytime my Playbar becomes the coordinator of any group (even a group of one), it tells Harmony to shut down.This isn’t entirely new behavior, it’s been discussed here before: But that thread is nearly a year old, the circumstances are different, and the apparent solution doesn’t apply to me, anyway.My Sonos setup includes a Playbar paired with two Play:1s, another standalone Play:1, two Symfonisks, and an AMP.The Playbar (+ surrounds) is connected via optical to a TCL Roku TV and both are being controlled by a Harmony Hub. This setup has been working flawlessly for over 2 years. Even longer when you disregard the surrounds, which I only added to the PlayBar later. Now suddenly, for the past couple of weeks, I’m experiencing the issue linked above, more or less.If I start the TV activity while the Playbar + surrounds are grouped with my kitchen Symf for playing music, as soon as the Playbar detects audio from the TCL, the Harmony switches off the TV activity

1562
I
3 years ago
M
MinervaContributor I
asked in Components and Architectural
Connect Multiple Rooms to SONOS 1

I have Sonus 1.  I also have a RUSSOUND system.  All connections look intact.  This system used to work in 4 rooms until I upgraded to a MACBOOK PRO.  The Music library on SONOS is connected.  Clicking on “Rooms” on SONOS does not work.  How do I connect to the other three rooms the work through RUSSOUND?

786
M
3 years ago