Components and Architectural

Hi,I'm having error: Unable to play -title- the connection to Spotify was lost I tried:Reboot router Reinstall Sonos App Reboot Sonos speakers Factory reset router Factory reset Sonos speaker Upgrade FW of router. I have router Asus ZenWiFi AX with FW: 9.0.0.4.386_41994I submited a support diagnostic with number: 616129017. I hope you can help me.

My Symfonisk speaker was working fine until a few months ago. Then it started to not being visible from the app (or being seen over AirPlay2). Only after force killing and restarting the app a few times the unit would wake up and become visible. Now this is not happening anymore, so I decided to reset and reconfigure the unit. The app finds the unit and seems to start configuration (sound is playing) but after a while it says that it lost connection, to power down and then on again the Symfonisk unit. Went through the process many times but always same results. Things already tried based on other posts found in the community: moved speaker closer to the router connected speaker to router via ethernet cable deleted and reinstalled app on my iPhoneDoes anyone have an idea of how to solve this problem?

HiI feel like there is an issue with the app,  I have Ones with Alexa, and if I go away for a day or so, and I come back and try to use the Sonos app it says it’s unable to find my devices on the network.  However they are on the network, there are no issues with my network, if I give the speakers an Alexa command they respond as expected even though the Sonos app doesn’t find them.  The only way to get them to function with the app again is to unplug them and plug them back in again then everything functions until they sit for awhile, which is getting to be a pain.  Thanks   

I have 4 Connect:AMPs and 1 Connect (Gen2). Two of the Connect AMPs have Line-In connections from TVs - Kitchen and Bedroom. The set up was done two years ago, and has been working well until recently. Now, if I select Line-In on the app, it indicates active audio (wavy thing), however there’s no sound from the speakers. I tried both the line-ins separately on the respective rooms’ Connect AMPs and also on Connect AMPs in other rooms - no use. However, all play streaming music (from local PC) and internet radio stations well. Only problem is with Line-In on both the AMPs. Any help would be greatly appreciated.  (submitted diagnostics - 44375962).

I have two Sonos 1 speakers and one says it is “hidden.” I’ve completed the steps in the previous community thread and it still won’t come out of hiding. 

The app Says my sonos one is offline when trying to connect with other device, have tried turning on and off any suggestions please

Hi, My playbar isnt producing any sound via the optic cable from tv. I tried changing the cable but still no luck. My tv is a toshiba 2016. On the app it shows the tv but no sound. I tried turning the speakers off for the tv but still no luck. I dont know if this is a software or hardware issue as music directly from the app is playing completely fine. please help.

Anyone else having problems connecting directly through airplay now. I was ok until last week. But now I only be able to play through the Sonos app rather than through music - airplay on my phone?

Hi there. We have been using Sonos for well over 10 years. We had an issue a while back, but it only occurred when we ethernet plug in additional Sonos Connect units (the older ones, not for S2). We currently have one Sonos Connect ethernet plugged in and it is fine; no issues. We have a total of 3 with the other 2 connected wirelessly. A while back I decided to try to plug in one of the other Connect units from one room and it immediately created a network storm. I just unplugged it and went back to wireless and all was fine. Fast forward to today and I tried the other Connect in a different room...same result...network storm. No issue with other devices plugged in (PC, laptops, printers, etc.). Why is this storm occurring with the other 2 Connect units and NOT with the one that was originally used to make the system years ago (it was the only unit at the time)? Again, the ONLY TIME the network storm occurs is when we try to plug in either of the other Connect units. Network connectio

Hello, I have an Arc, two One SLs, and a Sub configured as a surround system. It works great, when it works.Occasionally (once or twice a week), one or more speakers stop working and the app shows ?+?+?, replacing the speaker with a question mark. Sometimes it's all of the speakers, sometimes it's just one or two. Occasionally, the system fixes itself. Other times, I need to reset my wireless router and/or power off/on the speakers. The issue will usually repeat again in a couple of days. I would appreciate any help resolving this issue for good. It is becoming quite frustrating.Thank you, Eric 

just unboxed my Symfonisk, which i have had in storage, it is brand new not used it before today,  as i’m new to these things i don’t know how they get to work etc, trying to play via airdrop on my iPhone X it connects manages to play a track then goes off & wont play another, (but says its playing & connected to the speaker) or it disconnects completely and wont play anything…. or connects to radio station app via airplay but then disconnects is it airplay, bluetooth or wifi issue?, or something else?, cheers 

Tried unplugging my speaker, then router, and plugging speaker back in after router rebooted, as suggested on this forum. Sonos app on phone stuck at ‘Searching for nearby products, make sure they’re powered on….’ and doesn’t see my Soundbars.So frustrating as this happens every time I loose power.  Other devices seem to connect fine when power comes back on except for my Sonos products. Sound bar is not near my router so connecting directly via ethernet cable is not an option. 

According to this article, https://support.sonos.com/s/article/4786?language=en_US  The symfonisk should work with both the S1 and S2 apps. However, I cannot get mine to do so. Even after a reset when I try to add it to a new system via the S1 app I’m told it will only work with the S2 app and it need to download the S2 APP. I have a gen 1 S5 so can only use the S1 app for a complete system. 

Hello, My issue is very weird, i have two iphones where i use the sonos S2 appone X ios 14.4 (personnal) one 11 ios 14.4 (job)on the personal i have only one device my sonos 5 gen 2 on the job one i have my full system (sonos 5, sonos one and play one). I cannot add any product on the iphone X, i reset the app uninstall / reinstall. Does any one have the same problem ?

I have been trying for months and the podcasts for Mark Simone on Iheartradio will not play, they just say skip to next show and keep skiping saying Unable to Play “title of podcast” - the connection to iHeartRadio was lost.   I have always played these podcasts for years without trouble and can play them directly from iheart (without sonos) and on all my other non-sonos devices.  I will emphasis that I have no problems with any other iHeart content with Sonos podcasts or music or any other stations/sources.  It doesnt matter what Controller I use (iPhone, Windows 10 PC, iPad) same results.   Just with this one radio host the past few months, but it was fine in the past and I have made no changes to my home Sonos setup or home network.  Same for years.I have generated a diagnostic #1215281064 

I’ve been troubleshooting audio dropouts for many months now.  I suspect it might have something to do with a flaky internet connection but I have not been able to prove it yet.  In the mean time, I’ve been submitting diagnostics reports and working with Sonos support to try to eliminate any issues with the sonos itself.   I’ve been through all of the usual suspects.  Replaced the cable.  Replaced the router. Added a switch between the router and the connect to isolate a possible faulty port on either side of the cable, and using a different port on the Sonos connect.   I have to explain this every time I connect with support, even if I have an existing case number, as they always tell me “its probably a bad cable”.This question is specifically about sonosnet.  According to support, this is the latest cause of my audio issues.  I have a single sonos connect hard wired to a switch which is connected to the router.  This is the only sonos device on the network.  Previously, support said

Hi one and all, I’ve had a terrible time connecting my AirPlay on my Apple devices - iPad and iPhone - to my Sonos speakers. It would connect with some one or two of the Sonos One speakers but not with the Beam. And I couldn’t get the system to group. After trying everything I saw on community chat sites like this I tried the trusty last resort. I went around and switched off the Sonos speakers one after the other (and my Sonos Port for good measure) and then turned them back on again. That was five days ago and they have worked a dream ever since. Hope this helps someone. Regards.

Sonos play base won’t work unless it is connected by the Ethernet cable, I have tried to change the network to wifi - I put my wifi password in and it says we have put in the wrong password, which definitely isn’t the case. any help appreciated!! many thanks 

I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?

Just randomly started this afternoon. Submitted diagnostic 1554969200 while happening.

Hi,I’ve encountered a strange problem since I switched to the S2 controller.I have a folder with audio books for my kids. All the books have meta data with track number, artist, album artist, album, genre and year. In the old S1 controller everything was fine and dandy.Now 3 of the books are causing problems:1 book doesn’t show the entire album name, just a small part of it. 2 books doens’t show all tracks and some of them are mixed up. In the S2 controller they are even listed as track 1 a couple of times, track 2 a couple of times etc. It’s only with these two books I’ve encountered this problem.I’ve checked the meta data with a couple of different apps and programs and they all check out correctly.Again, in the old S1 controller everything worked perfectly. Anybody with an idea on what’s wrong? Thanks,Anders

There is something seriously wrong with Sonos support.  My Play One failed after less than 4 years and I had to purchase a replacement, with a small discount.  It was a painful process just to log the issue, then the replacement was delivered 10 days late, and only after I called several times to chase and escalated it.I now can’t return the faulty item as the link to send it back has expired as the delivery was late, and after I chased Sonos have sent 2 seperate emails from 2 different couriers, both in foreign languages. I logged a formal complaint a week ago and have had no response from Sonos who told me to email them at support@sonos.com.  In fact I’ve sent 13 emails to support@sonos.com and have had zero response; I’ve called Sonos many times and have been told that the emails have been recieved, but nobody replies.  The case was escalated (again) yesterday but still no contact from Sonos.  How can I contact Sonos to complain, which doesn’t involve support@sonos.com as it will be

Hi - I have an issue where Spotify is constantly dropping out on my speakers. One of the two speakers in the room is connected directly to the router via ethernet cable. I consistently get 100MBs+ connections on my laptop in the same room. I can see in the app that both speakers are WM0. I have created a diagnostic report about 30 seconds after my Spotify started dropping out (on the “Office” speakers), and it continued to drop out after this. It will play for 2 seconds, then pause for 5 seconds, then play for 2 seconds etc.. Diagnostic number is 245277019. Any suggestions? 

I am using Sonos S2 and occasionally I look at what track is playing, and what is coming out of the speakers is a totally different song to what I am hearing.  If I ask Alexa what is playing, she says the same as the Sonos app.  Example: diagnostic 2015095204Sonos said it was the Arctic Monkeys playing, but actually it was Mixed Emotions by Abra Cadabra.

Apple will not connect. - 2 play 5 Gen 2 set up as stereo pair (R&L) NOT working - Reset internet - uninstalled and re installed the app - switched everything off and on again.  Made sure the settings were correct in privacy local network. Worked for a bit then back to square one. No its not the internet connection - In mean time can watch Netflix in several rooms,  kids on devices lap top on at same time all working and yes I did turn off everything else while trying to get Sonos to work. This has happened several times over the years (I has 2 play 5 gen 1 units prior) - its wearing real thin now at this stage. Perhaps its time to replace entire system for a Bluetooth direct unit as this issue does not seem to be getting resolved. HOw much time is a person required to dedicate to trying to get a system working when they should be enjoying the R&R.