There is something seriously wrong with Sonos support. My Play One failed after less than 4 years and I had to purchase a replacement, with a small discount. It was a painful process just to log the issue, then the replacement was delivered 10 days late, and only after I called several times to chase and escalated it.
I now can’t return the faulty item as the link to send it back has expired as the delivery was late, and after I chased Sonos have sent 2 seperate emails from 2 different couriers, both in foreign languages. I logged a formal complaint a week ago and have had no response from Sonos who told me to email them at support@sonos.com. In fact I’ve sent 13 emails to support@sonos.com and have had zero response; I’ve called Sonos many times and have been told that the emails have been recieved, but nobody replies. The case was escalated (again) yesterday but still no contact from Sonos. How can I contact Sonos to complain, which doesn’t involve support@sonos.com as it will be ignored, doesn’t involved the website chat as nobody answers it, and doesn’t involve calling support as they don’t know how a customer can complain?
Best answer by Corry P
View original