Sonos Playbase won't work unless connected to Ethernet

  • 24 February 2021
  • 1 reply

Sonos play base won’t work unless it is connected by the Ethernet cable, I have tried to change the network to wifi - I put my wifi password in and it says we have put in the wrong password, which definitely isn’t the case.


any help appreciated!!


many thanks 

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1 reply

Badge +17

Hey @Andrew ritchie, thanks for reaching out.


It would be best if you reach out to our Customer Care team so they can take a look at what’s going on with your Playbase in more detail. In order to expedite things it would be useful to submit a system diagnostic before you do and give the support agent the confirmation number once you connect with them.


Let us know how you get on.