According to this article, https://support.sonos.com/s/article/4786?language=en_US
The symfonisk should work with both the S1 and S2 apps. However, I cannot get mine to do so. Even after a reset when I try to add it to a new system via the S1 app I’m told it will only work with the S2 app and it need to download the S2 APP.
I have a gen 1 S5 so can only use the S1 app for a complete system.
Hi
That’s correct, you should be able to add the Symfonisk to either an S1 or an S2 system. Just to confirm, your Play:5 is powered on and connected when you attempt to add the Symfonisk? Do you have any other Sonos speakers in the system, or just the Play:5?
It might be worth rebooting your router (turning it off for about 15 seconds before turning back on), followed by each Sonos device when the WiFi is back online - if you continue to get the same message when trying to add the Symfonisk though, I would recommend getting in touch with our Support Team via either live chat or phone call for some live troubleshooting
The problem was I was trying to add the symfonisk first.
You have to add the S5 first, so now it’s fixed thanks
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