Hi,I'm having error: Unable to play -title- the connection to Spotify was lost I tried:Reboot router Reinstall Sonos App Reboot Sonos speakers Factory reset router Factory reset Sonos speaker Upgrade FW of router. I have router Asus ZenWiFi AX with FW: 9.0.0.4.386_41994I submited a support diagnostic with number: 616129017. I hope you can help me.

Answered

I'm having error: Unable to play the connection to Spotify was lost.

Forum|Forum|4 years ago
February 26, 2021
2 replies
831 views

C

CesarA
Contributor I

Hi,

I'm having error: Unable to play -title- the connection to Spotify was lost

I tried:

Reboot router
Reinstall Sonos App
Reboot Sonos speakers
Factory reset router
Factory reset Sonos speaker
Upgrade FW of router. I have router Asus ZenWiFi AX with FW: 9.0.0.4.386_41994

I submited a support diagnostic with number: 616129017.

I hope you can help me.

Best answer by CesarA

Hi,

Thanks for your answer and help. I could fix it downgrading FW to: Firmware Version:3.0.0.4.386_25790.

Regards

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G

GuitarSuperstar
Lead Maestro
Forum|Forum|4 years ago
February 27, 2021

Try removing Spotify from your music services in the Sonos app and re-adding it.

FYI… many Sonos users have experienced issues with your particular router. So if the above solution doesn’t work, search for “Asus” on this site and try some of the solutions mentioned in the forums.

"Receive with simplicity everything that happens to you." - Rashi