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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,903 Topics
  • 27,242 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4903 Topics
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jasonblendContributor I
asked in Components and Architectural
sonos still works but only shows up in my kids app, not mine

After upgrading my app to Sonos2 my kitchen Sonos one no longer appears in the app. It shows up in Google Home and my kids see it and can play music but it does not appear in my app.

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controlav
3 years ago
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BillRizzoContributor I
posted in Components and Architectural
sonos move connection issues

I have a new Sonos Move and the night I received i set it up with no problem.  The following morning I realized that I had it on a different WiFi network then my 4 Play1 speakers.  I followed the process of removing it from the base holding the power button for 5 second then pushing the pair button while putting it on the base.  The light blinks the app sees it it says it is connecting.  It does not appear with the other speakers.  If I power it off it briefly appears as unnamed room offline?  I have even tried switching it to Bluetooth and that doesn’t seem it be working the light does not blink blue?  I’m very frustrated that there is not direct phone number or email to get help?

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Ken_Griffiths
3 years ago
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blueskychrisContributor III
posted in Components and Architectural
A week of my wife wasted with an errant Sonos One Gen2. Disappointing customer service

After a week of trying to fix an errant Sonos One Gen2, that keeps going offline overnight, I am no further forward.I’ve had some excellent support from the Sonos community on here, with some great suggestions but alas none of the suggestions have worked.I have even swapped the speaker over with an existing speaker - the fault remained and no problems with the good speaker that was proved to the ‘problem’ room. i.e. it is the speaker at fault, not where it is located.Sonos customer services have been woeful, and are refusing to replace the speaker despite it being proved beyond reasonable doubt that there is an issue with this particular speaker.  I have spent thousands on Sonos kit and would have expected better.This morning’s classics included the call centre suggesting the problem is that I have an alarm set on a speaker in a different room, and then I have too many speakers - I have 14 versus a max limit of 32.I’m thinking that there is an issue with the Gen2’s - one of the communi

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Smilja
3 years ago
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mugurContributor I
asked in Components and Architectural
Cisco Configuration Template for Sonos S2

Is there any default Cisco configuration template for Sonos S2 wired and wireless setup which is  independent of Cisco device models?

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controlav
3 years ago
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nico-cmContributor I
asked in Components and Architectural
Lost delivery package - Not sure what to do

It’s my first time purchasing anything from Sonos and I thought it would be best to order directly from their website, but I failed to check what delivery courrier they use in Toronto, Canada. My package was set to arrive yesterday. However, upon email notification from Purolator that my package had been delivered to my door, I sent my roommate a text to retrieve it but nothing was there. I understand that this quarantine is a trying time on delivery drivers but the doorbell was not wrung nor was there a knock at the door (I live in a not-so-safe neighborhood in the city, so I have a feeling my package was stolen from my doorstep).   I think I need to file a claim with Purolator, but I also read on the Sonos website that I technically assume responsibility if a package was stolen/lost. If anyone has had previous experience with a Sonos package being stolen, what course of action do you typically take? and what should I do given my situation? I am  unable to just purchase another speake

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J
3 years ago
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Tony!Contributor I
asked in Components and Architectural
Movies Work Fine, but music drops

​​​Network MatrixI’ve been having issues with my system for a few months now and I need some help. I’ve had my system for about 4 years now. A playbar, sub, and two play3’s in a stereo pair for surrounds, They make up a group called lounge in the living room. I have another play1 that hangs out in the kitchen called traveler. So here is the problem:When I play music, doesn’t matter where the source is coming from, it can be from my synology NAS or amazon music, or sonos radio, it will drop audio in the lounge group for 3-10 seconds. It can be every 10-20 minutes or it can be unbearable and a couple of times in the span of one song, or it can go hours without issue. But here’s the deal, Traveler NEVER drops, it’s located about 10-15 feet form the living room (in the kitchen). And when I watch movies/TV the audio is always perfect and never ever drops in the group.In my troubleshooting I got a boost. It didn’t help so I Moved my router/modem/boost out of the living room and into the base

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Annazel S
3 years ago
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Jay2jay99Contributor I
asked in Components and Architectural
Older componts no longer seem to work

I have 2x Play 1’s, 2x Play 3’s, 2x Play 5’s, the Sub and Playbar, so I’ve been invested since the beginning. I’ve been in a long process of moving house (over a year) and my Sonos was boxed into storage since then, everything was working swimmingly. I’ve now just got a Play 1, 3 and the bridge from the storage and was trying to set it up. First think that came up was an app update, the logo now says Sonos S1 which I’ve come to realise is the first gen speakers, fine, then it detected my speakers and said they need an update, took a while and then failed and then couldn’t see them, I exited the app came back in and it said they were already updated and then they disappeared, could no longer find any hardware. I decided to blow away my setup on the app and start a fresh, still can’t find any speakers. I read that now you can connect the speakers straight to the network and bypass the bridge, tried that and still nothing. I’ve seen someone selling a boost near by which I may go and try t

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J
3 years ago
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Specialized71Contributor II
asked in Components and Architectural
Surrounds Stuttering When Playing Music

Anybody able to help with a problem with my Play 3’s, used as surrounds with a Playbar and Sub on my TV?    The Playbar is connected to the TV using optical cable, sub added and play 3’s running as left and right surrounds. The TV set up works perfectly. When I play music on the same system, from about 3 seconds to 12 seconds of each new track, the system stutters, as if it’s trying to sync all of the players. After c12 seconds, it’s settles and plays the whole track. If you skip to next track, it stutters again.   i have un-linked the Play 3’s and removed the sub. The Play bar works perfectly on its own. Add the Sub and again, they work perfectly. Both Play 3’s work perfectly on their own and also work perfectly when connected together as a stereo pair.    Bizarrely, when I group the play 3’s as a stereo pair with the playbar and the sub, they also work perfectly. But, if I reconnect the play 3’s as surrounds, the stuttering returns when I play music through the system.   i hav

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L
3 years ago
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OrangeCatsContributor I
asked in Components and Architectural
Crackling Noise on Play 5

Today I started hearing a crackling noise when I start playing music on my Play 5. (Sound observed when you start playing and stops a few seconds after hitting pause or stop. Sound also observed with Apple Music, Amazon Music, and Spotify). I unplugged the device which solved the issue for less than two minutes. I also reset the EQ which only fixed the crackling for a minute or two. Have had the Play 5 since 12/15/2020. First time noticing an issue. Suggestions are appreciated!

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Airgetlam
3 years ago
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GlennMillsContributor I
posted in Components and Architectural
can’t connect two of my speakers together

Hi I have have 3 units for years, but for the last year I have have issues joining two of my speakers together. I can connect both of the speakers to the other device, but not at the same time. I have reset all the units many times but always the same problem.  your help would be greatly appreciated.

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Ken_Griffiths
3 years ago
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cb5352Contributor I
posted in Components and Architectural
Sky Q remote volume not working with Beam.

I have set up a new Beam with a Panasonic TX-P42X60B TV with Sky Q mini box connected. The Beam has connected via HDMI Arc & the sound works fine through the TV. I have tried connecting the Sky Q 135 remote to the Beam but it cannot be detected. I have tried the Sonos App & through the Sky settings to no avail plus changed the batteries in the remote. I have tried the original tv remote & that does not connect either. Do any suggestions please on what I try next, please?  

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Simon B
3 years ago
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chomac3129Contributor I
posted in Components and Architectural
Communication avec l'enceinte Symphonics

Si je reconnais que le son est de très belle qualité, je suis en revanche très déçu et mécontent de votre produit, pour ce connecter on y passe des heures, impossibilité de simplement connecter l’enceinte en bluetooth, et y envoyer n’importe qu’elle source audio, de plus mon iPhone me demande un code Airplay, que je ne parviens pas à retrouver, ne l’ayant jamais programmer, puisque je ne dispose pas de l’apple TV, ce qui ne m’intéresse pas. Donc hormis diffuser de la musique sur un système dont je n’ai pas, c’est une boite blanche d’autant plus invendable, tellement il faut transférer par désactivation. donc tout ces histoire de sécurité au niveau de se genre de produit est très lourd pour un utilisateur lambda et n’apporte rien excépté frustration et perte de temps. Pour cité d’autre marque comme Bose, ou l’association via le bluetooth est plus simple, donc votre enceinte va rejoindre le placard et son carton, voir même finir au recyclage, cela fait ultra chier pour un produit à 100 e

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Airgetlam
3 years ago
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MistrypTrending Lyricist I
posted in Components and Architectural
Playbar sound stops after a few seconds on TV Source, reselecting the source on the TV fixes it

Hello everyone, this is my first time posting in this forum.  My problem started after the software update from Sonos.  I have checked for updates on my TV and it is up to date.  I’ve tried power cycling all the devices, rebooted the router, also even changed my router and the problem still persists.  So when I turn on the TV, I get sound as normal for a few seconds and then it just goes silent.  If I select a different input on my TV and then go back to my ‘cable’ input, the sound comes back.  I only have to do this the first time every time I turn on the TV.  It’s pretty annoying having invested so much into my Sonos system and its doing this now when it never did it before.  I spoke with Technical Support who was able to capture some diagnostics.  The TV model is a Sony XBR65X900F.  I do have the 5.1 setup and the sound disappears on all the speakers in ‘living room’ group.  Everything is on S2 as well.  The router I’m using is a Linksys WRT1900AC. I do have a case # with Sonos supp

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M
3 years ago
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JamesBEContributor I
asked in Components and Architectural
Sonos Arc no longer connects to wifi

It worked fine for about a month then all of a sudden, boom, the phone apps no longer recognize it. Reset the phone, cleared the apps’ cache, rebooted the arc, then finally reset the arc. Nothing works. Now when I try to set up the arc again, it won’t even find it. Is this a common problem? I just bought another speaker for my boyfriend’s office. If these things are this finnicky I’ll just return it.

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J
3 years ago
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Jon AndrewsContributor I
posted in Components and Architectural
radio stations wont play

Keep getting message unable to play radio stations, for any station.  Subscribed to radio HD this week, which I’ll cancel because it doesn’t seem to offer any features and now none of the stations I usually listen to are available, BBC mainly.  Tried the reboot everything, no luck.  

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J
3 years ago
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Sander1980Contributor I
posted in Components and Architectural
Spotify Premium Family only connects to Sonos via Main account

Hi There, Since shortly we own Spotify Family Premium and we added a Beam to our current network. It works amazing however we noticed that Spotify can only be streamed to Sonos via the Main Family Account. All family members cannot acces the Sonos via Spotify. I made a diagnose report and its 1692571687Help would be really appreciated! ThanksSander 

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S
3 years ago
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500Contributor I
asked in Components and Architectural
new wifi router; now existing Sonos won’t connect

Got a new router, now existing Sonos won’t connect. Can’t find where to change password in Sonos

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106rallye
3 years ago
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SzlmartonContributor I
posted in Components and Architectural
Sonos one cannot connect to Spotify

I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.

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S
3 years ago
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dreed12Contributor I
asked in Components and Architectural
Line in from TV stops working intermittently

Sometimes when we turn on the tv and sonos  playbase, no sound comes out. If I look in the app, the TV input isn’t selected but nothing plays when I select it. Audio In shows no signal. Other times the system works as expected with the TV and always works with music via app. If it’s not working, it fixes itself next time we turn it on. So it’s definitely an intermittent issue with the line in. I have checked the optical cable has a red light, replaced the cable, rebooted, checked TV and sonos are up to date, checked audio format in Tv so not sure what else to look for. I’ve submitted diagnostics - confirmation number: 161195062ThanksDom 

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Rowena B.
3 years ago
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DavidMCollierContributor I
posted in Components and Architectural
Previously connected pair of One surround speakers to Playbar no longer working

I have a Playbar under my Sony Bravia TV, and previously set up pair of One speakers as surround L & R. They have been running well for over a year. I am running S2 app on an iPhone 11 with iOS 14.2. The surrounds have suddenly stopped producing sound whether from the TV or from streaming music set up within the app, even though they appear in the app under system settings and I can also see them connected to my router on the 2,4GHz WiFi...so they are on my WiFi network. I have tried the following: reboot of router, reboot of Playbar and the One surrounds, and to remove and re-add the surrounds in the app. During the re-adding process I can hear both surround speakers so I know they work as speakers, but it seems there is some communication issue. Anything obvious I am missing??My support diagnostic confirmation is 196722245.

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Annazel S
3 years ago
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Mom23BoysContributor I
asked in Components and Architectural
Any way to use Sonos Beam without wifi (college campus)

I bought my son a Sonos Beam for Christmas.  He lives in his fraternity house but all devices must connect to campus wifi - devices with an operating system like phones, laptops, etc. connect to one.  Devices without an operating system - soundbars, playstation, Alexa, etc. connect to the other.Is there any way to use the Sonos Beam for anything other than a tv soundbar without access to wifi?  There is no way his phone (iPhone) and the Beam can be set up on the same network.  They do not have ethernet in the fraternity house (old house).   Can you use Airplay 2 to stream from the phone to the Beam without wifi or does that need wifi as well?  If wifi is a must, do they need to be on the same network (my guess would be yes but I don't know)  Looks like the answer was not doable to this a couple of years ago but don't know if things have changed since then.  Trying to avoid shipping it back to sonos!

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buzz
3 years ago
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Ana108Contributor I
asked in Components and Architectural
IR Range Problem with TV Remote after Software Update

Today our Sonos stopped working and the app said a software update was required. We did the update, then the TV remote no longer worked. We re-added the remote using the process on the app. Now, the TV remote will only adjust the volume if I’m less than 6 feet away. Before the software update everything worked great. Nothing else has changed. I read some similar posts, tried unplugging the play bar, changed the batteries on the remote, cleaned the IR window. Nothing helps. Help would be appreciated. 

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A
3 years ago
A
Andy DContributor I
posted in Components and Architectural
Sonos resets itself

My system is randomly resetting itself; speakers stop playing and system returns to life with any room groupings removed and queues deleted.Any ideas welcome.

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A
3 years ago
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Freestyler0890Contributor I
asked in Components and Architectural
Sonos Move bass bottoming out on bluetooth.

I just bought a Sonos Move today and it works great on Wi-Fi but when I switch to Bluetooth and try to use any of the EQ presets on Spotify the bass starts bottoming out. Anyone else have this issue or know of a solution?

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Paul A
3 years ago
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ChrisB60Contributor I
asked in Components and Architectural
playbar issues

Hi my play bar has started “stuttering” at the start of a new track download.  It never used to do this and none if my other sonos products do it.  Any ideas ?

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Ken_Griffiths
3 years ago
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