Components and Architectural

SonoS arc not playing Dolby Atmos from Phillips Tv built in apps and Fire StickI have the following set upTV Phillips 65OLED754/12SONOS ARC with SonoS Play1’s as rearsSky Q latest 2TB box with HDR support connected to a HD Fury Arcada with the eARC out going to SonoS ARC and the HDMI out going to the HDMI 1 (ARC) on the TV.Amazon 4K Fire Stick connected to HDMI 4 on the TV.I’m using the HD Fury Arcada because of the lip sync issues when using Sky Q.Issue: When watching Netflix using the built in App on the TV, programs show up as Dolby Atmos on the screen if they are in Atmos but when played they do not play in Atmos or DD 5.1.  The sound appears to only come out of the SonoS ARC with no sound from the rears.  This is the same for playing from the FireStick on programs from prime and Apple App on the FireStick which are available in Atmos (I appreciate that Netflix on the Fire stick does not provide Atmos). The SonoS S2 app shows audio in as ‘Silence’ or occasionally nothing appears ag

When I connect to the SL One via Airplay, my phone shows it’s connected and playing but there is no sound.  I have to also connect to one of the TV’s, then the sound comes out of both the Sonos and TV.  After that, I disconnect from the TV and the Sonos continues to work.

I’ve got a big network of Sonos devices.  One of them, a newer Play 5 gen 2, just stopped working (the rest are still working fine).  There’s no LED, unplugging and replugging doesn’t help (it’s completely unresponsive).  Tried plugging it in to a different outlet, still dark.  I’ve verified that the outlet has power.Anything else I can try to bring it back to life?

After a Router change I followed the instructions to reconnect my Sonos system, connecting one of my 5 devices to the router with an ethernet cable, ticking the ‘more than 1 device’ box. However only that one device is now working, the others aren't showing in my system on the app. I have rebooted them all, gone back to the app checked settings, networks, but then don't get the ‘wireless setup’ just the name of the network in use. Trying the ‘add device’ route doesn't work as it doesn't pick up the devices even though I am next to them.Any ideas how I restore the rest of my devices to the system please? 

My play 1 has been working fine for two years until today.  It's just stopped playing sound.The controller says it's there....it can pause music on my network (I have a 2 fives a 3 and a beam).   But it won't all of a sudden play sound.   I've unplugged .reset.. reconnected and taken it out of the group...but no luck ?   Haven't changed any WiFi settings ....it just stopped ?   

Bonjour, J'ai changé d'opérateur fibre, je suis passé de Orange à Bouygues.A chaque fois que je veux écouter la musique à partir de Sonos, je suis obligé de tout refaire comme si c'était la première fois (brancher un câble ethernet derrière mon produit, ressaisir le mot de passe etc...)Très pénible !Quelqu'un aurait-il une idée pour m'aider car je sèche. Merci d'avance. Olgo

I’ve had a Move for about 3 months. Recently the battery died and I put it back on the charging base. When I went to use it in a few days, it wasn’t found on my system. I checked the physical unit and the light on the top just blinks white. The battery light is also showing red.I’ve tried rebooting it and resetting it. However both of those solutions require holding the power button until it turns the white light off/powers off. My unit WILL NOT do that. I’ve held the power button down for as long as 2+ minutes, with no effect.I’m at a loss what to do next. Other than contact Sonos support, which I’ll do at some point, does anyone have any suggestions? 

My small sonos system is a Connect Amp ( gen1 ), a Play3 and a Beam.  The Connect amp is wired to the ethernet via a Powerline that also served several other wired devices.  Beam and Play 3 are on wifi.The system has been solid since I first installed it many years ago.  The Beam was installed in 2019.  Absolutely no issues.Yesterday I went to play some music via the connect amp and Sonos S1(11.2.4 Build 57483220 ) and everything had disappeared.  I tried the app on another iphone - same.I then tried everything I could to recover the system and devices for a good hour but in the end gave up and had to reset each in turn and rebuild the system.Just before doing this I had checked that the router and all other net devices were working and there was no log alert on it.  All other devices were working normally including a smart TV and Fire TV wired to the same powerline connector as the connect amp.   The ip cameras ( also wired ) showed no break in operation between the last time I had So

Why do I get random single pulse sounds coming through my speaker?

I’m a long time Sonos owner with 16 units throughout our house. I’m still on S1 since there are a few older units I’m hesitant to replace yet (Port x1, Amp x2, Connect x2, Connect Amp x1, Play:1 x3,  SYMFONISK Shelf x6, SYMFONISK Lamp x1).It seems that each time I assign my SYMFONISK speakers a room name, it works for a few hours and will show up fine, but within a day they rename themselves ‘Speaker’. See attached screenshot. It makes it impossible to know how to target those speakers since there are several with the same ‘Speaker’ room name. The odd thing is that doesn’t seem to impact *all* of the SYMFONISK/Ikea speakers. For example the one I called “Office Speaker” that is a pair seems to remember its room name, but the pair I used to call “Coffee” reverts to ‘Speaker’. All of this was working great until when I recently added the new Port and Amp units into the mix, though I’m not sure if that’s the cause of this or not. In searching for similar issues on this board and elsewhere

I am connecting to my sonos system from the iOS Spotify app. The app and the S1 controller both show that the Spotify app is connected but there is no sound from the speakers. 

I have a flat at work. Sonos 5. Scholl building. Nor oruter access. I plug in my laptop through the headphone jack. Play spotify, play on the Sonos, Rapid orange flash and nothing… What can I do? 

Hi.  I have been a sonos user for many years.I am now unable to log in to the web site.  I consistently get messages right after providing my password that ‘sonos.com can’t handle my request’.Due to the above, I am using another sonos.com account.  This account works great from all my machines.  The other account is inaccessible from all of my other devices and machines (except the sonos app -- that works fine).  Due to this disparity, I believe that the problem is on the server end, and it is not related to my devices in any way.I have a lot of sonos devices.  Probably well over 30.  Is it possible that sonos is choking on this somehow?  I just moved about a dozen of them to this new account, hoping to ‘fix’ the login problem, but it didn’t work.If any sonos employees want to look into this, the email address that I am having the problem with is the same as the one I am posting from, except for the bit appended after the “.”.Please advise?

Hello,  This morning my sonos alarm failed to turn on. In addition, the sonos chime didn't come on either.  The alarm is setup and enabled still. It's set to use a Spotify playlist.  I've submitted a diagnostic (number 301278432). Could a kind support representative please take a look and see what the issue is?  Many thanks 

I am getting SONOS repeating (skipping back) on Radioplayer: diagnostic 573682643. 

Ok, so I wanted to set up my existing Play 1s to work with a CD player and a record player so I got a ZP80, an RCA switch, and a phono pre-amp. Good enough. However, the sound stopped coming from the CD player periodically (no rhyme or reason) and now I am not getting any sound from the CD player, whatsoever. The CD player is working according to the display (I can see the track progressing) but no sound. And I have no trouble at all with streaming or record playback, so that is odd. Seriously considering going back to old-fashioned speaker if I can’t get this to work. Can somebody throw me a bone? Thanks!

Hello,I purchased a Move this week.I have set up Last.fm scrobbling as per this page:https://support.sonos.com/s/article/803?language=en_USMy Spotify account was already connected to my last.fm account. Now when I play songs through the Sonos app, the tracks are scrobbled twice (duplicate scrobbles). They only appear as one scrobble until I use Spotify on another device (for example my phone speaker or Xbox) at which point the duplicates appear.If I start the Spotify app and "cast" to the Sonos speaker, the scrobbles only appear once I stop casting and play a song in Spotify away from Sonos systems (for example my phone speaker or Xbox). These are not duplicates.I have seen others posting about this issue however I was wondering if anybody had a way around this behaviour since neither options above are ideal. Many thanks for any help!

My sound bar has stopped working overnight ! No power, I took power cable out and put it back in and it sparked inside the bar!  

My sub disappeared from my system so I switch it off and back in and it connected right away but the sub, although connected, isn’t working. I tried switching it off and on and disconnecting then reconnecting it but still, the play bar works fine but sounds crap without the sub

I have read through the feed and I’m having the same issue several other customers are having. The light on top of the ONE is sometimes orange, flashing white or solid green. I followed the steps in the forum to unplug and follow steps to rebooting. This was because the room was lost in the app. Followed the steps, but it quickly pulled the room back in. The function in the app is working now for the room, but the touch controls are not. I check setting and touch controls are turned on. Can’t seem to fix through trouble shooting. Ran diagnostics and reference number is 679145558. Can someone support this fix?

Hey there.  i have the latest Sonos App (12.2.4) but everytime I want to add my new Symfonisk to the system the app recognises the new device but tells me that I need to update my app. When I click the link it brings me to the App Store to just open the app because I already have the latest version. Somebody with similar problems ?  

Almost daily I have to reboot my router so it recognises Sonos particularly on my phone. It sometimes happens on my PC but not as regularly.It often stalls but corrects itself when I close and restart the internet connection.Recently had a new router and improved internet connection.Carried out the usual ethernet checks.Had this problem on and off for a couple of years. Deleted and reinstalled the app numerous times.Anyone any idea why this may be? 

Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:Factory reset of Sono Connect Hardwired to modem/router Switched on audio compressionAny suggestions welcome as I’m really confused.

Hi,I have 5 Sonos products.I recently went from SonosNet to Wifi and everything has been working fine for about two weeks.Suddenly one of my speakers stopped working, a Sonos One with Microphone. I tried moving it around the apartment, and now it is the one closest to the router.The other 4 speakers works perfectly still, even farther away from router.When trying to get it to play music Sonos app says "Unable to connect to Sonos product".Sometimes I can get it playing for like a small period of time, but suddenly it stops playing.Submitted a diagnostic 2075424226.Right now no information is showing up in the app, but through the router I can see the MAC-address of the problematic Sonos One is 78:28:CA:B1:F1:C6.I did try to factory reset this single speaker, by holding the back button when powering up, blinking white and orange and setting it up through the app, works briefly but then fails to play music. Thinkin about switching back to SonosNet to see if it works, but really wanted to

I changed my router & wifi this summer & haven’t been able to get my speaker to connect since then.  I did a factory reset.  I heard chimes, unpugged, replugged.  Still Sonos couldn’t find the device.  I deleted & reinstalled the sonos app on my iphone 8.  I did another factory reset.  I’ve watch youtube vides, read lots of other people’s complaints about the same… The system on the sonos app is grayed out….Here’s the real problem.  I’m 67 years old.  There’s not a lot of time left on my clock & spending 2 hours today trying to solve the problem like a grown up is just wasted time I don’t have.  I have an ORBI router & a netgear 5 port switch because the ORBI doesn’t have room for extra ethernet cables.  I’m not an IT person but I’m not fully demented yet but stuff like this doesn’t help.  Can anyone help this old lady out with some simple instructions?