Pandora Reauthorization - Cannot connect to Internet

  • 22 February 2021
  • 1 reply

On the Sonos app, it says it cannot play Pandora because I need to "reauthorize my account". When I click reauthorize, it says I'm not connected to internet -- I am.   I have unplugged and reset everything.  Sonos app and system have taken all updates and are current.


Is there any way to fix this and be able to listen to Pandora again on Sonos? Pandora works fine on my computer and phone. Just not in the Sonos app.

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1 reply

Userlevel 5
Badge +16

Hi @Richard Leaton,

Welcome to the Sonos community. Thank you for reaching out to us and letting us know about your concern. We have identified a problem with Pandora on Sonos and are working with them on a fix. You may be unable to start playing music on your Sonos until it’s resolved.  You may check the status of the issue if has been fixed. If you need help with any other information, please be sure to let us know.