Components and Architectural

when I get home at night my system cuts out for the first 20 minutes until it syncs…  nothing new in house. just startedwhy?  how to fix it?

I have recently purchased the Sonos Move, and there is a problem with Alexa. When the speaker is paused or not plying any music, it hears the Alexa command just fine, but when music is playing, even very quietly, she doesn’t respond, no matter how loud I shout Alexa. Sometimes it does if I fully turn off the speaker and reboot it, but again after a few commands it will stop responding as soon as anything is playing on it. I have 3 Sonos ones that are all excellent at picking up my voice when they are playing music, so I know this is a Move issue. Also, please note that I realise that you can’t use Alexa in Bluetooth mode. This is purely on WiFi like the rest of my system. Any ideas?

My Sonos tube keeps buffering. WHats the problem

Hi, I have 2 connect:amps - 1 for the kitchen and 1 for the dining room. Yesterday, the kitchen one just stopped working. There is no power. I tried changing the dis on the plug and switching the power cables but no lights come on.

I have Pandora Premium. Which buys me unlimited skips. However when my Pandora is streaming through the Sonos app, it tells me I’m out of skips. Anyone experience this?

HiI have paired speakers(Symfonisk from IKEA) however one of the paired seems to drop out regularly. Any suggestions? thanks 

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

Hi, my sonos amps and speakers keep dropping off the app and won’t connect, I’ve reset all the sonos devices but still have issues it seems I can connect 2 to 3 sonos amps/speakers but as I add more my app won’t connect, I had this issue before when my sky q was fitted last year and solved the issue by hard wiring the sky q boxes and turning off the sky q mini boxes WiFi as this seemed to interfere with the sonos, can anyone suggest something else I can do, could it be my sky router ?  

I made changes to my wifi and since then my Sonos has completely stopped working. I have a playbase and two Sonos ones all set up in one room.  It was still working at first, despite the original wifi it was connected to changing the name. But I couldn’t find my Sonos on Spotify. When I tried to check this out I was first told to update the app version. After this all the instructions online were now inconsistent with the new app.  today I went to plug in one of the Sonos Ones into the router via Ethernet. Initially, it tells me I am now set up on the new wifi. But when I unplug it and go back downstairs to where the others are it says there is a problem.  i have now retried this 4 times with both smaller speakers with multiple different methods and nothing. There is now no sound at all and I keep getting error methods.  honestly, this is unfathomably infuriating. The fact you can’t make these changes without plugging a speaker into a router is crazy. The system is dreadful. And this f

I moved from the USA to New Zealand and am a long time Sonos user.  I just purchased my first new Sonos product in New Zealand and am trying to set up my network but every time I log in to my Sonos account it bounces me out with no error message and I cannot connect the new product. My US registered products are being shipped over but I really hope I can get a system set up here already with my NZ-purchased product.

So in our house we have two wi-fi networks: the main Virgin one, and then I have an AirPort Extreme connected by Ethernet to the Virgin router, the AirPort broadcasts as a separate network.The AirPort network was created during lockdown to boost upstairs office signal strength.  I have a One SL in the office, configured to the original Virgin network (three Sonos products in the setup).  Overall the AirPort network seems to be stronger and I want to try switching over to it.  Bear in mind that the AirPort network doesn’t work if the Virgin network is switched off - so when I open the Sonos app the original network is always recognised, Based on my reading this does not seem to be a straightforward process.  Is the only option to reset all three speakers and reconfigure as a new network?  I don’t have Sonos playlists etc so not a big deal necessarily (apart from being very laborious).  I’m no firmware designer but it does occur to me that Sonos users are like most other people who move

Hello friends! There is a problem: my friend gave me his old Sonos Play 1, but FORGOT to disconnect it from his account. I cannot connect it to my system until he disconnects it, but he switched from sonos to another system and does not want to remember his account. What should I do? I cannot reset it to factory settings.

I have a system what I’m use in our house since 2,5 years. I have an asus mesh wifi system and 8 sonos zones.  1. living room: playbase, sub, one + sl as a surround system 2: kitchen: stereo pair play 13: entrance: symfonisk lamp alone4: home office: play 1 alone5: bathroom: symfonisk bookshelf alone 6: bath 2: play 1 alone7: sleeping room: playbar alone8: move Till now all have worked fine, nothing changed (no new device etc) just apparently in the living room where a surround system was made fall apart. Only playbase was working. I have removed the sub and the surrounds from the system. Now I can’t add them back to the room. When I tried to add they have created the same room name with “2”, “3” etc tags instead of grouping with the playbase, or simply can’t add them because of poor network connection or other issues. There are of course other devices around smart TV, Apple TV, intel nuc, PlayStation 4 pro, laptops, iPad, Xiaomi roborock etc but all turned off not to interfere wifi si

sonos playbar plays fine but starts makes buzzing noise only when connected thru optical, since a couple of days.the moment that a signal is transmitted thru the optical cable, the Playbar starts to buzz.And the buzzing is different (pitch) when playing from the TV set top box then when streaming from netflix/youtube.the volume of the buzzing is controlled thru the volume control of the sonos app.

The list of Sonos speakers has suddenly disappeared from my iPhone so that I can no longer play direct from iPhone apps such as Spotify, Primephonic, Pocket Casts etc. although I can play exactly the same material if I use the Sonos App. What has gone wrong?

Yesterday and today I have had a number of drop-outs whilst listening to Sonos Radio - radio stops suddenly and then restarts after a few seconds. I have created diagnostic 1390421046Any help would be appreciated

I recently changed my router to a ASUS Zenwifi AX8 Mesh router.  My older speakers are connecting fine on WIFI but my Sonos One will rarely connect and is very unstable (keep disappearing from WIFI). Can anyone help with a fix? 

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” This has happened in the past and then for some reason it corrects itself days later. Why?

As move as I love the Move why when using it via Bluetooth does the music cut out when I open Whatsapp? I'm not even playing media sent in a message, just opening the app...🤷‍♂️😖 Is there anyway I can disable this?

I have downloaded the SONOS app for my PC and it started up fine connecting to my Play:1 and I started to play a song on Spotify. However, when I later wanted to pause, the pause symbol on the app only briefly changed to play and the music continued. Now I cannot restore connection even though I have chosen the option to reset the connection.I can still control the Play:1 from my phone as normal with no problems. Can the problem on the PC be because I in the meantime opened a VPN connection to my work? How to proceed?Best, Lars

Hi all, The Sonos controller app does not work on my new M1 MacBook Air. As soon as the software starts up, it stops responding and the only way out is for me to Force Quit. I have tried uninstalling, re-installing, clearing cache etc.  Is this a known bug?  Many thanks.

Hello I am using OS X El Capitan, with iTunes version 12.8.2.3. Just can’t get Sonos Move to show/work as an Airplay device. iTunes keeps on quitting when I try a click the move speaker.Tried all the usual stuff, rebooting Move and Mac. Haven’t rebooted router just yet. So, am I doing something wrong? Can Sonos Move actually work on El Capitan iTunes? Many thanks

Sinc I moved to a new home I created a new system for my Play1 (3 pc) and Playbase.I expierenced no problems with the Play1 but the Playbase will not appear in the S2 app.I tried to reset the Playbase (powercord out, press play/pause butoon, put powercord in) but the LED indicator turn into permanent green, not blinking. how can I reset the Playbase and connect to my system??

In the morning often the sonos chime plays instead of the selected radio station. Confusingly, If I open the app I can just stop the chime and start playing the radio station. I’ve found previous questions where the suggested answer was changing the sonosnet channel, but that option is grayed out in my app. I’ve tried moving the speaker around in the room but no success. I also upgraded the home wifi, which fixed the problem for a couple months, but now it’s back since a couple weeks. Diagnostic report: 1282918493

I have 3 Sonos connects s15. They are grouped and connected to my phone. I play music through the app. No sound through the speakers. Why?