Components and Architectural

The volume bar is not working in your app/iphone when I play through Connect and hifi. Volume is either off or FULL VOLUME (the volume bar in any other position than furthest left).Problem started 2-3 months ago, now it’s default. Volume adjust still works with Play:3. The problem persists playing radio through sonos app or services like spotify. Everything is reset and reinstalled, no change. Ideas? 

Ive recently bought a sonos boost as i would like to add more products but not until i get it working. The app sees the boost instantly but then will not connect this is a pain ive spoken to sonos i haveeven spoken to my hub provider none of them can help me, anyone have any ideas or a solution. 

We were wakened at 3:00am with the playbar playing frankie valli oh what a night. It's a track that hasn't been played in a long while in our house. Diagnostic 598446109 Device was definitely not playing when we went to bed and nothing in the Alexa logs to suggest it was 

my sonos connect keeps trying to get a dhcp address…  i have like 15 sonos devices in the house, but this one keeps polling my dhcp server about every 5 minutes … it seems it has lost the ip address as when it is doing this I can’t ping it.  It gets the IP address as eventually I can ping it, and then it appears to lose it again.I just setup  a reservation for it and it got the ip address I rerserved for it, and then back to losing the ip and going back to discovery again.  While it does this it outputs an annoying pop sound to the amp it is plugged into.I am looking at it with wireshark, and I can see the discover coming from address 0.0.0.0 which means yeah it has lost its address and trying to get it again.I was on a chat session with a sonos tech and they had just told me the diag I sent them was indicating it was having trouble getting an ip address and then the session dropped.  Haven’t found a time slot to restart it, just wondered if this rings any bells with anyone?  I would l

I have had my Sonos 1 for a few years now. It has recently stopped playing music. I’ve tried through Alexa and when that didn’t work I went through the app. Every time I try to play Amazon Music it says that it can’t connect to Amazon music at this time and when I try Pandora it just doesn’t do anything. I plugged it in to my router and reset the system yesterday after we updated our router it worked fine after that… until this afternoon when I went to listen to some music and it won’t work. I have had nothing but problems with the Sonos speaker for months now and it’s really frustrating that I can’t get it work. Does anyone know how to fix this issue?

Here’s the dilemma: I play music from my Mac; from YouTube, or the music app with my own music files loaded, or streaming from various sites, all using Airplay 2. I have 2 SL 1’s paired in ‘Living Room’. Also have a 5 in the kitchen I only use on occasion so I leave it out of the loop. I’ve no other Sonos equipment. Everything sounds very nice…..until I resume the music after I pause it to do whatever from around 2 min or longer. It then takes at least 15 sec or never for the 1’s to start playing again. The volume icon in the menu bar stays set to ‘living room’ unless I switch it to internal speakers. If I then switch it back to ‘living room’, no sound. I have to keep switching it back and forth, and then the 1’s finally decide to resume playing. Any ideas about why this long silence when using airplay from my Mac and how to prevent the problem? I’ve tried the line in option, same problem. Thanks.   

Hi there.I recently upgraded my router to a Wifi 6 (no extender or mesh). I have3 x older Play 1s (2 as surrounds)1 x Soundbar3 x One SLsI have found that, using 2.4GHz wifi, the 3 One SLs (i.e. newer hardware) work just fine however the older hardware cannot be seen on the networkUNLESS I turn off Wifi 6 mode and go into a compatibility mode… Then everything is fine. As a workaround, my house is Cat 5 wired (and a couple of units are placed to enable connection directly to an ethernet port. I therefore connected the Playbar to try and create a hard wired configuration… It seemed that this didn’t work either, with an inability for anything to be seen / configured by the iOS app…My questions are therefore:1. Am I right to assume the Play 1’s and Playbar will not work with Wifi 6?2. Because wireless router remained on whilst trying to config in wired mode, has this prevented a wired mode setup working?3. What is the range of using SonosNet (i.e. wired mode) vs WiFi?(and finally) 4. Would

Hi, I'm experiencing frequent drop outs while listening to music. They are usually short (2-5 seconds). Music basically stops playing on all of the speakers in my living room at the same time, and restarts on all speakers together. My setup is Playbar and Sub next to each other at the front of the living room, and two Sonos Ones at the back. Playbar is wired to a Wifi router which also sits at the front of the room, around 4-5m away from Playbar and Sub. There are also two Symfonisk lamps in the bedroom and Boost in between Living Room and Bedroom. None of the Sonos devices connect to my home Wifi, they are all on SonosNet, channel 11. Speakers and the controllers have been updated to S2. For this test I was playing music only in the Living Room. The "SONOS_IP_ADDRESS:1400/support/review" diagnostics page confirms that the Playbar uses channel 11 and also channel 48 to communicate with the Sub and Ones: Mode: INFRA (sonosnet) Operating on channel 2462 Home channel is 2462 HT Channel

i bought 6 sonance ceiling speakers.  installed them in the living/Dining room with a the sonos AMP.  When a play songs with certain frequency i hear vibrating distortion.   Here is my findingsI tested all 6 speakers on the same line and song so that i have a common test.  The results were as follows3/6 speakers had the vibrating distortion very prevalent2/6 the sound was there but not as bad1 had the best quality.Obviously the quality of these speakers is not the same. I opened a case with SONOS and waiting for their response.   I also recorded the sound so that you can hear the distortionNo happy at all. Has anyone else experience this issue 

I tried to play music through airplay on my Sonos One and Sonos One SL stereo pair. The problem was the music suddenly started at maximum volume. I stopped the music after about 3-4 seconds. My concern is why this issue occurred and if my speakers were damaged as a result. Thanks.

I’ve followed the instructions for doing a factory reset on the playbar. In the end of the setup the message is shown. however it never shows up. How do I make it work?

Hi,I consider buying a Sonos turntable and connect it to a Play 5 speaker (paired to another Sonos Play 5 speaker + Sub Gen 3).One question though….If the turntable is connected to these two paired 5 Speakers, will these speakers still be able to play music form other sources ?RegardsGeorges`

Hello,Today I started to have a problems with my Sonos system.I have 2xOne, 1xOne SL and Beam. I don’t know how it was happend but I lost all my configuration.So, I did factory reset in all devices. Reinstall Sonos app on Android and iOS.And I just can’t connect all my devices. I can connect one of them and that’s it. When I’m trying to connect next device the message “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Sonos One. Please try again later” is displayed.My ID 129241624I think I need some helpRegards 

I use my Sonos One to play mp3, wav, wma tracks ripped to the C: on my laptop. For some reason, many of the tracks display incorrect artwork when playing. For example I am looking at Karen and Richard Carpenter whilst listening to Mark Knopfler.Any suggestions please?Thanks,PeeWee

I use Sonos Amp for my out door patio and Spotify for my music. This is the 5th time that they have randomly turned on and at high volumes. Most of the time it seems to happen late at night. One time it was so loud that the cops came to my door! The song and play list that came on last night was a play list that a friend shared with me through Spotify.It happened last night and I did run a diagnostic report. Any help is greatly appreciated.

When playing music from my SONOS playlist it will often skip a song after 30 sec… if i go back to that song it will skip it again after 30 sec.. yet if i play the same track through apple or deezer the song will play completely through without a hitch…   

I don’t even know where to start.  It started with the Beam not showing up on my system.  I’d unplug and plug it back in and it would be ok for a few hours, then gone again.  Had to do a factory re-set and re-add to the system.  Then went the Play:3, fixed by unplugging and plugging back in.  Then the paired Play 5’s, which took nearly 2 hours to get re-added after several failed attemtps.  Now, my Arc/Play1s/Sub in the home theater are gone and the 5s are gone again.  I’m at a loss.  I’ve done a factory reset on almost everything.  I’ve re-booted the router several times.  This all started after the last Sonos update.  Any ideas?  

Tried to travel with my Move (that's the idea of this product, right? ) But the Bluetooth stopped connecting to my Mac (worked fine at home), and I spent over an hour on the phone with SONOS tech people to reset my Move. BUT..to reset, you have to connect via cell phone with the local network, and reinstall. Everything goes great until it repeatedly reports that Sonos can't connect with the network...even though every other device we have connects just fine with the network (2 Macs, 3 phones, 2 iPads). And...notwithstanding statements on support site, the Bluetooth will not work. I find it amazing  that a product that is supposed to be a quality traveling speaker turns into useless dead weight in my bag.BTW, I've tried all of the troubleshooting at least twice on two different networks. I read that there is an update to download, but how can I do that if it won't connect to the network?I'd appreciate someone from Sonos reaching out to me. But please do not tell me to try any of the tro

I have 13 Sonos devices.  Three hard hardwired to a router/switch--a Port, a Boost and a One. I have assigned fixed IP addresses to every device and rebooted them. When everything is working, I can see all the devices are on Sonosnet (WM 0) except the Move.  When I go to a browser and open up the network matrix the signal looks pretty good for all the units. Periodically the entire system, except the Move, will disappear.  It just happened today and I submitted a diagnostic report--159866136It seems as though the only thing that works to bring it all back online is to remove the Ethernet connections and power cycle those three units. I just tried that and now everything is back on line--but on wifi not Sonosnet (WM: 1).  Of course, removing the ethernet connections may have nothing to do with them coming back online--that might just happen randomly.  I submitted a second diagnostic report after everything came back online. 1152772757 

 I am having issues with the up/down volume on my Apple tv remote while connected through my Sonos sound bar.  For some reason when the sound bar is connected the volume on the Apple remote will not control the volume ALTHOUGH when I disconnect the sound bar (from the tv) the apple tv remote works and sound bar is disconnected.  Any ideas why remote will not work with the sound bar?  

Hi, I’ve just added a seconr (second hand) Play 5 to my system. I’m having problems connecting so tried ethernet to router option. I get no green connection lights showing on the ethernet port. Does this mean there’s a hardware issue? ThanksIain

I have been having problems the last 6-8 months with staying connected when first starting up Sonos.I pitched a detailed question another forum which i’ll paste below. I have since learned how to run the reports that produce the Network Matrix diagram. I’ll also paste that below. I’m hoping some of you might explain why 2 of my speakers are white.The orange and RED I assume are bad. My description pasted below does not note that the ISP router was placed right next to the house electrical panel.  i also tested my wifi near all my speakers and am getting 50-70 mbps download speeds  I have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way.

Hi all can't find anything online about what I'm trying to achieve so I thought I'd reach out here.I have a Arc, sub gen 3 and two play ones acting as surrounds in my living room which is all great but in the summer I'd like to take my sub and two play ones out in the garden to play music and not involve the arc.I'm trying to replicate this set up in my living room but the arc keeps butting in,if I unplug power to the arc everything else is greyed out on the app which is what I'd  imagine would happen if I physically moved out to the garden being on the same WiFi and all.Any can or can nots would be much appreciated .Even if I could set up a different Sonos account on a tablet/phone but using the same WiFi would be something.Thanks in advance 

Playbar sound is cutting in and out while watching cable tv, streaming and internet TV. I disconnected cable HDMI but sounds still cuts in and out. When sound is out, white light on side of playbar blinks and when sound is out. Diagnostic 1909477452.  Thanks 

Hi All,Since S2 App update on Friday I lost a Sonos Play 1 Gen1 speaker from my system, I have 2 . Managed to get them all recognised on the App but they will no longer Stereo Pair , I just get this on the app. Any help would be appreciated .