Here’s the issue.
- I have google Wifi (Mesh network with 3 nodes around my house)
- Connected (3) Sonos Ones, (1) Sonos Move, and Sonos Sub.
- Have this connected via wifi (NOT sonosNet)
- After I pair my Sonos SUB to the den, it works fine for a while then cuts out -
- Sometimes the Sub stops
- Sometimes the One stops
- EVERYTIME, upon linking my SUB to the ONE, the ONE loses all of its bass characteristics. It only plays mids and highs… VERY annoying - why does this change? I was told by Sonos tech support the sound is not supposed to change.
- Called tech support and got a response that because I am connected to a google mesh network, I am supposed to change the wireless settings to the following.
- Auto channel must be set to Off
- Choose best non-overlapping channel (1,6,11)
- Set channel bandwidth to 20MHz
- Both 2.4GHz and 5GHz should be enabled
- UPnP should be enabled
- 802.11 band should be set to b/g/n
- Airtime Fairness should be disabled
- REALLY? Here are the requirements SONOS speaks of for the wireless connection https://support.sonos.com/s/article/126?language=en_US
- Check out the subscript #2… If you need to extend your home WiFi to use Sonos in a wireless setup, we recommend using a WiFi mesh router to do so. ----- So SONOS does support a mesh routing…. Right?
- With a mesh router, at least with google, you CANNOT set the Auto Channel to “off”…. Is this only limited to Google? I can’t believe that it is.
- Temp Solution - and I mean TEMPORARY.
- Connected one of my Sonos Ones to a wired connection.
- Made sure all of my devices other than my Sonos Move is connected to the network by the wired connection (Made sure the wireless mode is set to WM:0)
- This has worked for a total of 8 hours thus far without dropping a Sub.
What’s next? Does anyone have a solution? Has anyone else had this happen on their mesh network? Here’s a quick list of questions….
- Is google wifi (mesh network) the only mesh network that cannot change to the settings that the Sonos support provided?
- When paring your Sonos SUB to a single speaker, does your speaker also lose it’s bass?
- Please comment and leave feedback if you have any. …. A couple of years ago I purchased a Sonos Soundbar and a Sub but the sub was intermittent then as well so I took it back to the store and purchased a Bose system. Never had any issues with that system. Additionally, I then started adding the single Sonos One speakers and the Sonos Move speakers around my house WITHOUT ANY ISSUE. I added the Sonos SUB a couple of months back and it seemed to work for a month or so without any issue. Since then, I’ve tried factory resetting the Sub and connecting it to different speakers, all of which have failed to fix the problem.