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Hi, my sonos amps and speakers keep dropping off the app and won’t connect, I’ve reset all the sonos devices but still have issues it seems I can connect 2 to 3 sonos amps/speakers but as I add more my app won’t connect, I had this issue before when my sky q was fitted last year and solved the issue by hard wiring the sky q boxes and turning off the sky q mini boxes WiFi as this seemed to interfere with the sonos, can anyone suggest something else I can do, could it be my sky router ?  

Hi @PBA1348.

Welcome to the Sonos Community and thanks for reaching out to us. Allow me to share some information to help.

I would suggest reaching out to your ISP or Sky customer service to have the (small/mini sky Q boxes/router) can be configured in bridge mode, disable DHCP, access point mode or which option best fits your preference (the main objective is to disable the mini box or Mesh from generating their own IP-address).

Here are some situation necessary to avoid this situation from happening in the future.

  • Have each router have their own unique Wi-Fi name as so you and your mobile controller do not get confused about what and where to connect to access your Sonos system.
  • Disable Wifi Capabilities of the Main router  (provided by your ISP or internet provider).
  • Disable the DHCP or IP-address generation of the secondary router/Orbi/Mesh and only allow the main router to generate the IP-addresses to avoid IP-address mismatch or IP-address duplicates.
  • Wire a Sonos device to one of the routers/access points to get them to stay on a single network (having each access point have their own unique WiFi names).

 Let me share with you a topic in this community that discusses multiple routers. You can share and ask questions or comments on that topic if something is not clear. 

I hope this helps.

Please let me know if you have further questions or concerns. I’ll be more than happy to help you out.

Thanks,

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