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Surround audio cutting out

  • February 24, 2021
  • 4 replies
  • 71 views

I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?

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4 replies

Are any of your speakers wired to your router or network with an ethernet cable?


  • Author
  • Contributor I
  • February 24, 2021

Nope they’re all wireless. The arc is about 2 feet from the router and the two surround One SL’s are probably 12 feet from the router. 


Have you tried unplugging both of your One SLs from power for about a minute or rebooting your router? Or disconnecting your One SLs as surrounds and re-connecting them? If possible, you could also try wiring your Arc to the router.


Airgetlam
  • February 24, 2021

Note, when in use as surrounds, the Sonos Ones are connecting to a wireless signal from your Arc, and not the router.