Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,082 Topics
  • 24,169 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3082 Topics

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Brenton NoakesContributor I
posted in Amazon Alexa and Sonos

Alexa failed to play with Amazon music (resolved)

So I open my new Sonos Beam this afternoon and after going through the relatively straight forward setup using my Android tablet, on completion and attempting to ask Alexa to play a song or in fact anything at all from Amazon music I was greeted with "I'm now playing blah de blah by whoever etc ... then ...... ....... ...... ........ ........ ........ ......... .." complete silence. After wasting about 4 hrs this evening trying to get it to work (thanks Sonos! love you x x) I finally got there in the end and thought I'd share it in case anyone else has the same thing. After doing the recommended steps given on the sticky post on the forum with no success etc... I swapped over to the windows PC Sonos app (Windows firewall initially prevented this from connecting to the speaker as well, even though I had chosen the option to configure the windows firewall in the setup. This added another 1/2 hr of wasted time itself. Eventually found that disabling the firewall - connecting to the

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Edward R
5 years ago
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TimBrightonContributor I
posted in Amazon Alexa and Sonos

Amazon Music via Sonos App

I have a Sonos One And would like to play songs from Amazon music using the App (i.e without using Alexa voice control). Can I do this?

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K
5 years ago
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kjeffreyContributor I
posted in Amazon Alexa and Sonos

Making calls using Sonos One

Development so that Sonos One can be used to make calls

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5 years ago
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julie221Contributor I
asked in Amazon Alexa and Sonos

Sonos with Alexa and kindle books

Will my new Sonos 1 with Alexa read my kindle books for me? I hope so as this was one of the reasons for purchasing!

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P
5 years ago
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SGreenwayContributor I
asked in Amazon Alexa and Sonos

Play music on SonosOne and Amazon Echo at the same time

Apologises if this topic has been covered elsewhere, but have looked and nothing similar has come up. I have an Amazon Echo Plus (plus bit is irrelevant I think), and a Sonos One. I can play music on the Echo or the One, but not both at the same time. I have a group for both the Echo and the One, however Alexa on the Echo, does not recognise this group. Can anyone assist me in getting my One and Echo to play the same music at the same time?

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melvimbe
5 years ago
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mots90Contributor I
posted in Amazon Alexa and Sonos

Sonos Beam TV turn on/off not working Insignia TV

1. [b]Connected to HDMI ARC[/b] (HDMI-1) 2. [b]CEC settings modified to allow controlling TV turn on/off[/b] 3. This is an Insignia TV (non smart) 4. HDMI-2 is connected to Amazon FireTV

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Ryan S
5 years ago
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terryhAvid Contributor I
asked in Amazon Alexa and Sonos

Sonos One showing as two devices in Alexa app

I got myself two Sonos Ones to replace to Play:1s and got them all set up yesterday. I had to reset and remove devices and start over, but all seems to work. There is just one small problem. In my Alexa app after adding a Kitchen and Living Room Sonos One, I now have 4 new devices showing. Kitchen, Kitchen Sonos, Living Room and Living Room Sonos. If I speak to Alexa and ask her to play music, she says 'Playing ...... on Kitchen Sonos', likewise if I want to play music in another room I have to say 'Alexa, play ...... on Living Room Sonos, I can't just say Living Room. To play to a Bedroom Play:1 I can just say 'bedroom'. I assume that the 'Kitchen' device is Alexa and the 'Kitchen Sonos' device is the actual speaker for playback. Does anyone else have the same, and is this correct? It's not a deal breaker but a little bit annoying.

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5 years ago
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irunfreeContributor I
posted in Amazon Alexa and Sonos

Voice Control WITHOUT Alexa

I just want voice control for simple things like volume control, skip, repeat, play, pause, etc. Not interested in all the other stuff and actually got rid of Alexa's to get Sonos and have no interest in linking Sonos to Alexa account for what should be obvious reason... Can Sonos please consider adding this for Sonos One, the mic is there, why not?? I would buy more for the rest of our rooms but right now I am not sold on this being the speakers I invest in.

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melvimbe
5 years ago
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gthibo1Contributor I
posted in Amazon Alexa and Sonos

Alexas group volume control with Sonos.

When will a voice controller be able to control the volume of my grouped rooms? Will purchase a voice controller (Alexis, Google, etc) when one of them can control my Sonos grouped rooms We rarely play play just one room. Useless tool for Sonos without that feature.

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controlav
5 years ago
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brik74Trending Lyricist I
posted in Amazon Alexa and Sonos

Spotify no longer working on Sonos One

Sonos One in the bathroom, my wife likes to talk to it and tell it to play her favorite Ed Sheeran songs while she's getting ready for work. The past few days, she asks Alexa to play Ed Sheeran on Spotify and gets no response, only silence. This was working fine until the past few days. Any ideas?

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5 years ago
sculls
scullsContributor I
asked in Amazon Alexa and Sonos

Alexa and Spotify - not connecting all of a sudden. Brand new user though!

Hi there, brand new to Sonos - one whole week! I played music via Spotify and Alexa was working all weekend, but now I can't get either to work on Sonos. I can get Sonos to play downloaded music from my iphone. I did turn the speaker off one night because the light was annoying me - could that be it? Should I start again and if so, how should I do that? Sorry if a newbie rookie question. thank you :? It says that the wireless connection is disconnected (something like that).

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sculls
5 years ago
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PitmanContributor I
posted in Amazon Alexa and Sonos

Sonos says Premium spotify account linked but Alexa says not.

I have a spotify premium account linked to my phone but when I try to play music from spotify through the sonos speakers I am given the error message to upgrade to a premium account, which I already have. Is there a fix for this. Thanks

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P
5 years ago
mikescho
mikeschoContributor I
posted in Amazon Alexa and Sonos

beam not connecting or responding

Just bought a sonos beam to allow me to connect to other sonos products and TV but it won’t connect to anything not even Spotify that is on my sonos app. Going to throw it out of the window shorty it’s so difficult and frustrating. Not what was advertised...

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5 years ago
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ukzerosniperContributor I
posted in Amazon Alexa and Sonos

Sonos One - Adjust Volume for a group via Alexa

Hi Guys, I have a group of Sonos One speakers. They are in my lounge and kitchen. Can get Alexa to adjust the volume for the group? It would be good if we could name the group and refer to the group rather than an individual speaker when talking to Alexa.

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R
5 years ago
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captkirk66Contributor I
posted in Amazon Alexa and Sonos

Sharp TV no longer responding to Alexa

I originally worked through successfully setting up a new Sonos Beam to my older Sharp Aquos TV. I was able to use voice commands to Alexa to turn on/off the TV up until a recent series of power outages. After the power outage, both Alexa and my Sonos ecosystem weren't behaving but after following other community posts, I was able to get everything working again. The next day is when I noticed that I couldn't use Alexa to turn off/on TV whereas it was working previously. All other functions via Beam work fine (various audio sources, other Alexa commands, etc). Setup: Sonos Beam connected to HDMI 1 (ARC port) on Sharp Aquos TV. I verified menu settings on TV to enable Sharp Aquos Link on TV for Auto Power ON (presumably Sharp's version for CEC setting). NOTE: This setting worked previously. Troubleshooting thus far: Validate in Sonos App and Alexa App that all devices appear and online. I have gone to the Alexa website (not mobile app) to 'Forget' the 'Den TV' device .

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5 years ago
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sarahbonnieContributor I
asked in Amazon Alexa and Sonos

Alexa on Sonos won’t tune to Sirius XM stations on voice command

The only way I can get Sirius XM go play is to request Sirius XM without specifying a specific channel. Alexa will then pull up the last station. When I request a specific station the response is “I couldn’t find Sirius Channel 33” Any ideas on what to try ?

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S
5 years ago
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emailtosimonContributor I
asked in Amazon Alexa and Sonos

Sonos one multi-room play with Amazon Echo together

Hi there! I have seen some older posts on this issue but there doesn't seem to be any resolution, so I'm posting it again and hopefully highlight this issue again for Sonos/Amazon to resolve. There are many of us who have the Sonos One speakers and Amazon Echo around the house. Currently it's not possible for the two speaker systems to link despite they all run Alexa and support multi-room play. Apparently it is a problem that can be easily fixed with some software updates from Amazon's end to allow the systems to link. I hope Sonos can have this conversation with Amazon and allow this feature to be available ASAP.

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5 years ago
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dondabirdContributor I
posted in Amazon Alexa and Sonos

Why won’t Alexa recognise my favourite radio station

Hi there, when I ask Alexa to turn on “sky sports radio” she says “I could not find a station called “sky sports radio” I have tried every variation including “Alexa play sky sports radio on tune in” etc. I have saved it to my list of favourite radio stations and my favourite radio shows. She recognises every other radio station on my list and has no trouble playing them but refuses to recognise “ sky sports radio”. It is my favourite radio station and the one I listen to the most so it is quite irritating but it’s the only one she doesn’t recognise. does anyone know why this might be?

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Keith N
5 years ago
RWQuick
RWQuickTrending Lyricist I
posted in Amazon Alexa and Sonos

Is Alexa blocking access to my Chromecast on the Beam?

I’m having a problem using my Chromecast with my beam - beam is installed on hdmi-arc and Chromecast is installed on hdmi #3 on my Vizio tv. After install I can’t cast Netflix or YouTube to the tv. The Chromecast worked just fine before moving it to hdmi #3. Any clues?

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RWQuick
5 years ago
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waps69Avid Contributor I
asked in Amazon Alexa and Sonos

Sonos Beam and TuneIn Radio

Hi - saying Alexa play radio 1, no problem- saying Alexa play Planet Rock she says OK, but then silence... any ideas?

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melvimbe
5 years ago
MeteuL
MeteuLContributor I
posted in Amazon Alexa and Sonos

Amazon Alexa and Google Calendar

I just bought a Sonos Beam and it set up easily and everything works well with the exception of "Alexa, what's on my calendar for today?'" I can only get a response from my echo dot...neither my Sonos Beam nor my Sonos One can get this info for me...they don't seem to be able to access my Google Calendar and I get the "Hmmm, something went wrong." reply. This is the same response I get when I ask the same question on my Sonos One

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M
5 years ago
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Paulw93Contributor I
posted in Amazon Alexa and Sonos

Can’t connect ALEXA app on Sonos Beam

I’m Alexa app on my I phone says I’m offline so can’t connect it to my TV. The Beam works on my TV but as the Alexa app says it’s offline I can’t use any voice instructions. Help would be appreciated. Thanks Paul

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R
5 years ago
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dbonderContributor I
posted in Amazon Alexa and Sonos

Sonos won't connect to Amazon

Just got a Sonos One, but when trying to set it up to connect to Alexa, i get errors. I get to the "Steps to set up Alexa" stage, click on "Connect your Amazon account" and enter my amazon account credentials. But when i do, i get the message "We're sorry! An error occurred when we tried to process your request. Rest assured we're already working on the problem...". Not sure if this is because i'm in Canada and maybe it's trying to connect to Amazon.com instead of .ca? However when i go into my Alexa account, in my devices i see "Daniel's Sonos One" (but no other devices). Whats going on here?

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Keith N
5 years ago
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anlataoContributor I
posted in Amazon Alexa and Sonos

Help!! Sonos doesn't play Alexa's command!

I followed all the instructions to set up sonos in Alexa app. I said: "Alexa, play Adele in the playroom", Alexa also responded that "playing adele from spotfly in the playroom". However, the sonos in the playroom is not playing any music. What is wrong with that? I unplugged and plugged both my sonos speaker and echo dot devices!

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Keith N
5 years ago
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MvdarbsContributor I
asked in Amazon Alexa and Sonos

New SONOS one causing headaches

Hi folks, New to SONOS here and need of some help. I set up my new SONOS One yesterday in my kitchen and in the setup I was asked to state which room the speaker would be in... the kitchen, this then automatically named the device 'Kitchen'. All is fine... then I proceed to link it to my Amazon account... this is were things start to go a bit wrong. My Amazon device list now shows two SONOS devices.... One called Kitchen and the second one is just named Marks Sonos One... yet they are one and the same. When I go into the SONOS app I have the option of flicking between both of these named devices... even though there is only one device. I contacted Amazon who were very unhelpful for a change and stated that it was a SONOS problem not Amazon. Any ideas? Secondly.... Me and my wife have separate Amazon accounts. Is it possible to set up two Amazon accounts on one SONOS one so that we can both make the best use of Alexa? Thanks in advance for the help.

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melvimbe
5 years ago
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