Amazon Alexa and Sonos

I have one of my Sonos One speakers not working properly with Alexa commands. It responds ok when I say “Alexa” but does not respond to all commands. It used to work fine, but now it doesn’t. Example - I will ask Alexa to play top hits on pandora and it will fine, but when I say “Alexa STOP or PAUSE” Alexa beeps continues to play. I can only stop or pause if I go into the sonos apps on my IOS device. I have tried to disable and delete devise and reset and reinstall, but same thing happens. Any advice? I have other Sonos One speakers that are working fine, just having issue with this one.

Alexa MRM has been a thing for around a year now, and I'm aware that as things stand at present you're unable to group Sonos + Alexa devices together but I'm also aware that the API's now exist to make this happen. I'm wondering if there is any update now that Amazon are freely posting things like this to the public domain - https://developer.amazon.com/blogs/alexa/post/a9acaabd-d5a0-4fdf-b74a-c20cfe4d4ef9/deliver-whole-home-audio-with-alexa-multi-room-music-and-device-targeting. You would have to presume that Sonos are either: A: Working on this and it's in their roadmap B: Purposefully not working on this As a customer of both businesses, and with rooms in my home where I just can't justify buying a Sonos One for small spaces (like spare bedrooms for example) I'm very keen to know if this is ever likely to be possible in the coming months. I already have 2 x Sonos One and a Sonos Beam and they work together beautifully. It would be brilliant if we could just get this

I have several sonos speakers throughout my house. Before the update I was able to group my speakers in my Sonos app (example: TV room) and tell Alexa to play music in TV and it would play on all the speakers that are grouped with TV room. Now when I say play music on TV room it only plays on the one speaker. How do I get Alexa to play on multiple speakers with one command?

Hi, I have two Play 1 speakers which I control with an Echo dot. The speakers are called 'Conservatory' and 'Everywhere' and on the Sonos app I have grouped the two speakers into a 'room'. This allows me to say 'Alexa Play Music Everywhere'. Recently I have found frequently the room (group) loses its setting (two to three times day at least). Sometimes it can be playing music fine then when you ask Alexa to play a different song the grouping is lost. It is probably worth adding that one of the speakers (Conservatory) uses a Wifi access point (with the same SSID). The Sonos speakers are set to automatically update. The speakers have only recently started de-grouping in the last few weeks, is anyone else having this issue or have I set it up wrong? Any help appreciated! Gruss

So, ive looked around on the forum but havent found an answer to this question. hoping someone can help. I have a Beam/2x ONE set up in my living room, and for the most part Alexa works like a dream. However, when I change to a different Alexa skill (example, playing spotify), I cant work out how to get Alexa to change back to TV sound using a command. I am connected via the optical cable, and therefore understand I cant control my TV using commands. I am hoping that I can simply use a command to change back to the TV sound channel though. Can anyone help?

My new Sonos Beam is connected to my TCL TV with a HDMI Arc. I've then installed Amazon Alexa on my beam. If my TV is turned on, and I say : 1. "Alexa, turn off TV", she responds with "OK" and IT WORKS 2. "Alexa, turn on TV", she responds with "OK" and IT WORKS 3. If I wait 2-3 minutes with my TV turned off, and then tries to turn it back on with Alexa, she responds "OK" but nothing happens. I then have to turn the TV on manually. She responds perfectly with any other commands I give her, regarding Spotify etc. But there seems to be some kind of problem between Sonos beam/Alexa and my TCL TV. Does anyone know about this problem, and a possible solution? Greetings, Alexander

Hey, I purchased my Sonos One today and have been going through the set up. I was having a lot of issues connecting it to my spotify as it was saying everything was linked but when I would ask Alexa to play something it would not recognise anything. I think I've fixed that issue but now it does recognise when I ask it to play a song, it even says playing 'hello from adele' (for example) but then no music plays? Can someone advise me on what to do please.

I’ve cancelled a couple order for Sono One’s on the basis of Apple Music only being available on Amazon Echos. I do want to get some ones, but I’m wondering a couple of things - 1) Have Sonos said support is planned, and 2) what other differences are there between devices? I always assumed if a product supported Alexa is was effectively the same functionality as any Amazon device. Obviously that’s not the case, so what else might the Sonos be able to do, even if Alexa can.

Hi, I recently bought a Sonos One to upgrade the sound quality in my living room. It replaces an Amazon Echo (1st Gen), which now sits in one of the bedrooms. I was obviously disappointed to see that most Alexa skills (the ones involving sound) do not work on Sonos One. I'm looking for a work around until an update is released. I have another issue. I also use Alexa to control my smart home devices (mostly lightbulbs). I have become quite familiar with the procedure needed to add an use devices on Alexa. I also use groups, and this is where my question comes from. I noticed that Alexa sees Sonos One as a "Smart Home" device of unknown type. The Alexa app sees my other Amazon speakers as "Alexa enabled devices" when creating groups, where as Sonos One is seen as just another device called "Living room". Is this normal? I am sort of happy to accept that I can't use Drop In, but creating Groups is a really important feature when you have a few Alexa and smart home devices

So Alexa can now play Apple Music but....when I ask her to play X on Apple Music on "Sonos Device" it says not supported. Apple music works fine on the echo dots. Another short fall? Seriously Alexa can't play apple music on my Sonos?

Alexa will respond but won’t play music on my sonos one. It stopped working a few days ago and I’ve tried resetting it but no sucess. Anyone else have this issue and find a solution?

Can’t find the option anywhere in Sonos App. Need to disable Alexa.

Is there any planned update to the system to allow Alexa to default to Apple Music on Sonos speakers? I was able to do it on my echo dots, but my Sonos One and Beam are left out in the cold. Apple music is my default music provider.

Ducking seems to be fixed now. I have grouped my echo and Sonos devices in the Alexa app and ducking seems to only affect the Sonos device that is associated with the echo that processes the command.

So as of now Alexa now supports Apple Music. It works with my Echo Dot. Will Sonos be supporting voice services with Apple Music now as well? I know the official launch date is 12/17 so maybe I am a day early, however it is working on my Echo...Please Advise! Steve

Am I the only one that hates the idea of Alexa on my Sonos? I just want my music to play on my Sonos. I don’t need some device listening to me. Music. That’s all I want.

If not, can I return mine? Purchased in december. I have a daughter named Alexi soooooo, this isn't going to work. I had wrongly assumed Sonos One with Alexa would have the same functionality of other Alexa products. I love my other Sonos devices but this one is pretty much useless to me if I can't change the wake word.

So I was in the kitchen last night, I turn on the Play:5 using the Android controller. Now when in the living room when I tell my Echo Dot to turn on the lights the Play:5 goes quiet whilst Alexa is listening! Why does it do that?

Are there any plans to provide an option to turn off the 'ding' sound when using Alexa voice control on Sonos One? Amazon's own Alexa speakers do not have a sound like this.

When will Alexa voice profiles / household come to Sonos? I have a Beam and a Sonos One and love it but the Alexa functionality is really starting to lag. I live with my partner and we have different Amazon and Spotify accounts and we can't access them using our devices. The Amazon products have voice profiling that can figure out who is talking and then use their own amazon and Spotify accounts. This is super important for anyone with more than one person in a house. Can someone please update on the likely release of this functionality? Thanks 🙂

Tried to get Alexa to play a song and she says "Playing song on Amazon Music. Sorry device is offline." First, how do you fix this? Second, why can't this Sonos One work with Alexa for more than a few days? It's been a year long lesson in frustration with this thing.

I bought a Sonos ONE at the weekend. Mostly good - but have a frustration ... When playing a playlist or album I dont seem to be able to skip to the next track. If I try Alexa, next Alexa, skip Alexa, next track / song etc the Alexa just asks 'What do you want to play next?' I only want to go to the next track - whatever it is. Replying 'Next track' doesnt work either. how do I skip or go to next track?

Since adding a Sonos One into my existing Sonos setup, I've been plagued by audio dropouts and strange crackling noises. I have my Playbar ethernet wired in Boost mode, and I've previously had to troubleshoot the Sonos wireless channel in order to prevent my rear surround Play:1's and Sub from dropping out intermittently. I had it all working flawlessly, drop-out free, until adding the Sonos One last week. Now I'm having my Play:1's and Sub dropout intermittently during Spotify music and TV playback. Oddly, even the Playbar goes through weird bouts of crackling/dropping out...which I've never experienced before. The only thing I could conclude was the placement of the Sonos One interfering with my Airport Extreme router (they're on the same TV console shelf, about 2-3ft apart). I tried switching the Sonos wireless channel, to no avail. Same with doing a hard power-cycle on the Playbar, it only provides a temporary fix before the dropouts return. With the Sonos One unplugged comp

I have 2 Sonos Ones (both have Alexa built in)n and a Sonos Play 5. I asked Alexa to play music in bedroom, dining room and family room, then Alexa tells me I need to set up multi-room music on Alexa app. I checked internet to see how to do that and it says to go to "Audio Groups" in Settings but there is no Audio Groups shown in my Alexa app Settings.

This would make it easier to play my turntable on my Sonos 5 since I would no longer have to take out my phone and open the Sonos App. It would be awesome if this is possible. If it isn't, it seems like it should be an easy command to create. Thanks for any responses!