TuneIn radio station Format not supported when asking Alexa

  • 30 December 2018
  • 11 replies
  • 555 views
K
When I select a radio station (Spirit FM Sussex) from the Sonos App it plays fine. However, when I ask Alexa to play “Spirit FM” it confirms the command by nothing plays. Checking the Sonos app, it reports that the “Format is unsupported”. Any ideas?
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11 replies

UKMedia
Userlevel 7
Badge +20
Can you try 'Alexa, Play Spirit FM from TuneIn'?
Remember: Sometimes Red Wine helps :)
K
It plays a Spirit FM Radio station from the US, not the one we want in the UK (Sussex).
K
We want Spiritfm.net
Ken_Griffiths
There are quite a few 'spirit fm' radio stations on Tunein, as my sample screenshots from the Sonos App shows, making it somewhat difficult to pinpoint the problem here. There are more stations than I can easily capture. I suspect one of them may not be working, but which one??
2 Attachments
K
Apologies. It’s spiritFM.net The first one that appears on my screenshot.
1 Attachment
Ken_Griffiths
Yes, I have that working via the Sonos App, but not sure how you then get Alexa to load that particular radio station rather than one of the others?
K
I used the Alexa App to ‘enable’ SpiritFM skill which can be enabled here:

https://www.amazon.co.uk/UKRD-SAD-Spirit-FM/dp/B0785LF167/ref=sr_1_1?s=digital-skills&ie=UTF8&qid=1515060671&sr=1-1&keywords=spirit

It tries to load but then gives the error
In the Sonos app...
UKMedia
Userlevel 7
Badge +20
Have you tried Opening the Sonos App and searching for Spirit Fm and selecting 'Add to Sonos Favorites', this should default to this station when requested via voice.

Edit:

I've done this in TuneIn, try Disabling the Spirit FM skill and then try again.
Remember: Sometimes Red Wine helps :)
K
Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.
UKMedia
Userlevel 7
Badge +20
Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.

That's really strange as it's working for me - sorry, not much help for you! 🙂 Just to check you've removed the other Alexa Skill?
Remember: Sometimes Red Wine helps :)
K
Yes. I’ve removed all skills. Added back in sonos and then SpiritFM. It appears to be specifically that SpiritFM and specifically speaking to Alexa via a Sonos speaker. Works fine if selected manually through the Sonos App but unsupported format if verbally asked for from
Alexa via Sonos ?
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