Alexa keeps saying that she is not registered when I ask to play the radio
Why does Alexa keep telling me that she is not registered when I ask for her to play the Radio? I.E Alexa play radio 2
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Thanks for the link but she is still saying that the device is off line.
I have turned her off, turned her on and gone through the whole process of starting g\her back up but still...”that device is off line”
I had this a couple of weeks ago. Here is my thread about it. See if it helps you any:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-won-t-play-amazon-music-6817545
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-won-t-play-amazon-music-6817545
Userlevel 7
+20
In addition to the great advice from Ken, it's also worth opening the browser version of the Alexa App (https://alexa.amazon.co.uk) and selecting Settings>Devices. This sometimes switches the device On-Line after a few secs.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.