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Sonos + Alexa Echo + Pandora: Stops after 1 song

  • November 1, 2017
  • 11 replies
  • 1400 views
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When using Sonos with Alexa Echo and streaming music service (Pandora and Amazon Music), playback stops after one song. Very frustrating. I have tried disabling the skill and re-enabling to no avail. Help
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    11 replies

    Keith N
    • Keith N
    • Sonos Staff
    • November 20, 2017
    Hello there, wjcox82. Thanks for posting to the Community and welcome! We are currently tracking a problem regarding voice initialized playback stopping after one track. If you have a moment, please give our technicians a call so we can begin to gather data for the senior technicians about this. Our contact information can be found here.
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    • User398698
    • Contributor I
    • November 21, 2017
    I have experienced this same issue with Sonos One/Alexa. When it happens it’s usually after I’ve told Alexa to ‘pause’ followed by resume (15 or so minutes later).
    wlerik
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    • wlerik
    • Lyricist III
    • November 29, 2017
    Same problem. Alexa will find a Pandora station but only play one song.
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    • arrow606
    • Lyricist I
    • March 15, 2018
    any progress on this. Alexa plays one song on my Sonos and stops
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    • mlin212
    • Lyricist II
    • March 15, 2018
    Same here.... reason to return.... Sonos One pair + Amazon Music. Only plays 1 song from a station.
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    • seandavidson
    • Lyricist I
    • March 16, 2018
    We to are having the issue, we start Pandora with Alexa and it stops after 1 song. I tested with paying Pandora on the Echo Dot and it continues to play.
    Edward R
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    • Edward R
    • Retired Sonos Staff
    • March 16, 2018
    Hi, all. I would be inclined to suggest following Keith's advice to give us a call. This way we can conduct the necessary investigations to reach eventual resolution. Many thanks.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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    UKMedia
    • UKMedia
    • March 16, 2018
    Hi

    Section 2 of the Answer I posted in this post should address this issue:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16210022

    Let us know how you get on.
    Remember: Sometimes Red Wine helps :)
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    • mlin212
    • Lyricist II
    • March 17, 2018
    Hi, all. I would be inclined to suggest following Keith's advice to give us a call. This way we can conduct the necessary investigations to reach eventual resolution. Many thanks.
    M
    • mlin212
    • Lyricist II
    • March 17, 2018
    Yes! Whatever fix was done is successful! Just in time... thx!
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    • earldgrayjr
    • Lyricist III
    • December 30, 2018
    No fix for me. I have completely redone the setup in the entire house (18 speakers) 3 times, along with numerous other experiments. Literally slent weeks on this. Still Alexa plays one song on Sonos, then quits. Help!
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