Answered
Alexa cannot see Sonos Speakers
Sonos works fine -- Alexa works fine except cannot see Sonos speakers It has worked in the past. Note: I believe that having 2 Sonos accounts has created the problem. One account has the speakers, the other account has the Sonos SKILL. When I try to add the Skill to Alexa, it tells me that I need to transfer to the other account. All sounds well and good but while executing the transfer it abends and tells me to call Customer Care .. "GOOD LUCK THERE!". What I would really like to do is delete one of the accounts and get everything in one place. Can't find a way to delete a Sonos account. I have a simple configuration. 2 Sonos One speakers and iPhone app and a Windows 10 app.
Best answer by UKMedia
Have you tried to Transfer the Account via the Sonos App>Settings>Account Settings>Transfer Account?
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Have you tried to Transfer the Account via the Sonos App>Settings>Account Settings>Transfer Account?
Remember: Sometimes Red Wine helps :)
Just gave that transfer a try. It appeared to work and got "transfer complete." When I then tried to enable the Sonos Skill on the Alexa App, I get this message:
SONOS
Oops, there was a problem
We're having trouble connecting to Sonos right now. Please close your browser and try again in a few minutes.
If the problem continues, please contact Customer Care.
SONOS
Oops, there was a problem
We're having trouble connecting to Sonos right now. Please close your browser and try again in a few minutes.
If the problem continues, please contact Customer Care.
PROBLEM SOLVED -- Thanks UKMedia -- The transfer on my iPhone moved the speakers over, but I needed to shut down the Sonos app before enabling the Sonos Skill on the Alexa app.
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