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TuneIn radio station Format not supported when asking Alexa

  • December 30, 2018
  • 11 replies
  • 569 views
K
When I select a radio station (Spirit FM Sussex) from the Sonos App it plays fine. However, when I ask Alexa to play “Spirit FM” it confirms the command by nothing plays. Checking the Sonos app, it reports that the “Format is unsupported”. Any ideas?
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    11 replies

    UKMedia
    • UKMedia
    • December 30, 2018
    Can you try 'Alexa, Play Spirit FM from TuneIn'?
    Remember: Sometimes Red Wine helps :)
    K
    • Kevin Bland
    • Author
    • Contributor I
    • December 30, 2018
    It plays a Spirit FM Radio station from the US, not the one we want in the UK (Sussex).
    K
    • Kevin Bland
    • Author
    • Contributor I
    • December 30, 2018
    We want Spiritfm.net
    Ken_Griffiths
    There are quite a few 'spirit fm' radio stations on Tunein, as my sample screenshots from the Sonos App shows, making it somewhat difficult to pinpoint the problem here. There are more stations than I can easily capture. I suspect one of them may not be working, but which one??
    2 Attachments
    K
    • Kevin Bland
    • Author
    • Contributor I
    • December 30, 2018
    Apologies. It’s spiritFM.net The first one that appears on my screenshot.
    1 Attachments
    Ken_Griffiths
    Yes, I have that working via the Sonos App, but not sure how you then get Alexa to load that particular radio station rather than one of the others?
    K
    • Kevin Bland
    • Author
    • Contributor I
    • December 30, 2018
    I used the Alexa App to ‘enable’ SpiritFM skill which can be enabled here:

    https://www.amazon.co.uk/UKRD-SAD-Spirit-FM/dp/B0785LF167/ref=sr_1_1?s=digital-skills&ie=UTF8&qid=1515060671&sr=1-1&keywords=spirit

    It tries to load but then gives the error
    In the Sonos app...
    UKMedia
    • UKMedia
    • December 30, 2018
    Have you tried Opening the Sonos App and searching for Spirit Fm and selecting 'Add to Sonos Favorites', this should default to this station when requested via voice.

    Edit:

    I've done this in TuneIn, try Disabling the Spirit FM skill and then try again.
    Remember: Sometimes Red Wine helps :)
    K
    • Kevin Bland
    • Author
    • Contributor I
    • December 30, 2018
    Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.
    UKMedia
    • UKMedia
    • December 30, 2018
    Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.

    That's really strange as it's working for me - sorry, not much help for you! 🙂 Just to check you've removed the other Alexa Skill?
    Remember: Sometimes Red Wine helps :)
    K
    • Kevin Bland
    • Author
    • Contributor I
    • December 30, 2018
    Yes. I’ve removed all skills. Added back in sonos and then SpiritFM. It appears to be specifically that SpiritFM and specifically speaking to Alexa via a Sonos speaker. Works fine if selected manually through the Sonos App but unsupported format if verbally asked for from
    Alexa via Sonos ?
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