Amazon Alexa and Sonos

My Sonos One is connected and works fine (I can play TuneIn stations, Alexa answers all questions I ask, etc.) but when I ask to play something from Spotify it says “The device is offline”.I tried to deregister and re-register, delete ans re-install the Alexa app and the Sonos app on my phone, but nothing changed.Another voice command that doesn’t work is when I’m playing music (doesn’t matter if it’s from TuneIn or Spotify) is the “Stop” command. My Sonos chimes but the music doesn’t stop.  

This. Application is slow it’s terrible for Alexa commands and refuses to answer and listen just like my older children sometimes it works after you yelled at three times it’s horrible I hope you’re doing something to fix it 

I have a bunch of Sonos speakers (obviously) and just bought an Echo Show.While I can control the Sonos system in all rooms, there seems to be no way to show what’s playing on the Echo Show.What I’d expect is, that:if the Echo Show is in the same room as my speakers - it shows what’s playing on these there is a setting, where I can show what’s playing on <any> room on the Echo Show (like it does on the iOS or Android app).But I can’t seem to find any setting for this… Can this be true? (I somewhat feel like back in the 90s)Any hint?

PART 1: I have a Show 5 and Sonos One in my kitchen. I want the Show to be my Alexa device, but would like the One to be my speaker for music in the Kitchen. When playing music, I don't want to have to specify “kitchen” in my commands. I created a group called Kitchen, and added the Show and Sonos One to that group. The Sonos One is set as the speaker for this group the playback option is set to “Always.” Question… Did I set this up right? Should I turn the mic off on the Sonos One? If yes, is there a way to disable the mic so someone (i.e. one of my kids) doesn't press the button and turn on the One’s mic by mistake? PART 2: I have a Sonos Beam in the living room, which is next to the kitchen. It is connected to my TV via HDMI. Sometimes I want to be able to play the same music through both the Sonos One and the Beam. I created a group called Living Room, and then grouped Kitchen and Living Room into a group called Downstairs. Question… Sometimes, when I'm in the kitchen and talking t

I have a Sonos Beam in my living room in a group with two Gen 1 Sonos One speakers and a Sonos Sub. I have had Alexa enabled since I initially setup this system. All had been working well but suddenly, Alexa will not stop or pause playing by voice command. I can say "Alexa, play NPR" and it will respond properly. I can say "Alex Louder" and "Alex Lower" and the volume will adjust. But when I say "Alexa Stop" (which is what I've been saying since day one) or "Alexa Pause" it will simply make the command chime and keep playing. Also, the Beam is working properly but in the Sonos app, I don't specifically see the Beam listed as a speaker. I think it might simply be labeled "Living Room?" I'm not sure if I should see the Beam specifically? I tried to remove Alexa and reactivate it but I got completely confused and I'm not sure what I accomplished. I'm now back to square one, with the same symptoms as described above. I have an Echo Dot in another room that responds normally to S

I purchased a new Sonos One 2nd gen last month, and I immediately noticed that the microphone was nowhere as sensitive as the gen 1 version. For Alexa to respond, I have to be quite near the Sonos One, and I've had to raise the volume of my voice to be heard. I relocated from Europe earlier this year and was waiting for all my Sonos gear to arrive with my furnitures. Those have now arrived and I set it all up over the past few days. So I have Sonos One devices in all bedrooms, all but one are 1st gen, the 2nd gen being in my bedroom. When I say "Alexa, turn on the light", it's typically Alexa in another room that will respond. "Alexa set a timer for 5 minutes" and you can hear it being setup in another bedroom. Now I don't know if it's an issue with this particular gen2 that is faulty, or that somehow the gen2 has a less sensitive microphone. But it's pretty much unusable as an Alexa device. If I say "Alexa!" with a rather low voice, I can hear the "ding" noise on all the o

Just set up a Sonos one with Alexa and whenever she talks there’s a lot of static in the voice. I’m not noticing it when playing music as much if at all. 

I see people have been logging this complaint regularly for months i have been using my Playbar and two Sonos Ones for over 3 years and love them 3 days ago Alexa switched to a whisper and just won’t change. Nothing was changed here worrying 

Hi, Greetings,i m using Beam it’s a great product, but not able to access Alexa or any other voice asstt. ,Do anyone have the same problem with solution or alternative…!!pls provide info with details. thanks 

Buongiorno volevo unire in un gruppo unico di riproduzione due speaker sonos one e un echo input e credevo di poterlo fare con un gruppo alexa ma non me lo fa fareC’è un altro modo? Se avessi avuto un altro dispositivo tipo echo dot sarei riuscito? Hello I try to join two speakers “sonos one” and one “echo input” in a single playback group I hope that this it’s possible with one alexa group but not work.Is there another way? If I had another device like “echo dot” would I be successful? 

If I ask Sonos Move “Alexa what is the weather” it works fine along with whatever other questions I have.But if I ask it to play my Favorites…  It will say “Playing your favorites”  then silence.   It seems to locate my favorites because it says it…. but plays nothing.  It was working before, but started acting up so i had to reset it and reconfigure it all over agian. No I can’t get it to play my favorites.  Note: this is the playlist I have for Alexa.. when asking an Alexa device it works fine.  Any Ideas?

Hi. We have 2 Sonos One with Alexa, one "kitchen", one "living room" Living room is the older unit. When I ask living room to play BBC radio 2, she goes through the routine, but the station doesnt play, but when i do the same on Kitchen, the station does play. Both speakers are on wifi, less than 20 feet from the wifi hub and our current wifi speed is 40mbps. Can any one help please?

Is it possible to listen to music on your sonos speakers AND use your amazon echos as additional speakers at the same time?   I have 5 sonos speakers and 1 echo and am able to ask alexa to play music but it will play on either the 5 sonos speakers or the echo….i can’t seem to get it to play on ALL the speakers….it is an endless either or no matter what I do.  Any guidance would be so appreciated.  

Hi,I cannot change the alexa acount in sonos one speaker. The alexa system at home recognise the speaker an can manage it, but when I ask to the sonos speaker itself it doesnt recognise the house services as the speaker itself keep on working with a different account.I have tried to remove and reinstall everithing, alexa apps, related music apps, skills,...and I have removed the the sonos amazon device registry also, but everytime I  try to change the sonos alexa voice service (through the sonos app) to the account I use at home it automaticaly comes back to the former alexa acount.thanks a lot for any help that will be very welcome.  

Hi All. When asking the Arc to Play music via Spotify (Spotify set as standard) it says that Spotify is not set up in Sonos? But it is. It works perfect through the Sonos app. Diagnostic 1498108751  

I have Radiopup setup on Sonos but can’t access it using Alexa voice commands.  I have no problem playing Radiopup stations on Sonos using the app.  Any help will be appreciated 

Hello All,Moved into a new property with built in speakers in the ceiling. I’ve purchased a Sonos amp to run these and it’s working great. I now want to connect my Alexa devices to this amp (wirelessly). But Alexa doesn’t seem to discover the amp, I had no problem with this in the old property with an older gen Play:1.  Any help would be hugely appreciated.  United Kingdom Cheers, Patrick 

I notice that whenever I am playing music through SoundCloud, Alexa does not respond until I manually go into the Sonos app and pause the music. Does this happen with anyone else? I currently own the Sonos Move. 

I cannot request Alexa to start /stop a music service from iheart radio. I can manually select it from my phone. All other voice controls work. Eg timers, volume up / down and questions.I have reinstalled voice control several times with no fix.Any help work be greatly appreciated Leigh

Purchased my second sonos 1 in December, and noticed sometimes when music is playing, Alexa will not respond to me! The volume of the music is never too loud and the mic is enabled, if I stop playback via the Sonos app,  Alexa then begins to respond again. I do it and never had this issue with my other Sonos 1 

I have my Sonos Arc playing my music via Alexa but is there a way for the Sonos Subwoofer 3 (which is connected) also adding to the sound? The music only seems to come from the soundbar. thanksMichael

 Hi, I have an echo dot linked to a Sonos speaker. Whenever I ask Alexa to play bbc radio 2 on the Sonos, it plays bbc radio 2 Wales. There is no problem when just asking Alexa to play radio 2 on itself, however.I have recently upgraded from a 1st gen to a 3rd gen dot, but the issue remains the same.Anybody else had this problem? If, so, what’s the fix?I have also asked this question in an Alexa forum.

Had the Sonos setup and working with Alexa fine last week. Moved it to a different building with different wifi. Setup new wifi, Alexa voice commands would acknowledge me, she would give time, weather, but when I ask to play music, it says “playing music from Apple music” but no music, same with iHeart Radio. If I go into the Sonos S2 app on my phone and play music from Apple music, it will play fine, Alexa voice command will turn volume up and down, but will not pause. I did a reset on the speaker and app both, but same issue. Help please!

We all know that the integration of smart assistants in Sonos is botched, but hopefully someone can explain my most recent problem.  everytime I ask Alexa on my Sonos Ones or my Sonos move to play something she replies correctly with “playing xxx from Spotify” and then nothing. If I ask again it works. I’ve tried resetting the voice assistant and tried different music providers with no change. It’s really strange, whatever happens to the first command I wonder?  Anyone else experiencing this?  

Buongiorno. Dopo aver cambiato le impostazioni di rete in casa, quando do un comando al sonos one 2gen con assistente vocale Alexa, il diffusore risponde che attivera la musica. Ma la musica non parte. Prima del cambiamento funzionava tutto bene. Ho fatto anche reset totale del sonos ma ancora non va