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problem with alexa voice assistant

  • 5 March 2021
  • 5 replies
  • 73 views

The Alexa voice assistant works fine to turn on the radio on my Sonos but it doesn’t work to turn off the radio so I have to turn it off by the plug - anyone else have this problem? - I’ve tried removing Alexa & adding it again but the problem persists 

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Best answer by GuitarSuperstar 9 March 2021, 18:27

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5 replies

Userlevel 7

What exactly do you mean by “radio”?

And what voice command are you using to stop music playback?

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Userlevel 7

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Try saying, “Alexa, stop music” or “Alexa, stop music in (Sonos speaker room name)”.

Aha .. thanks that seems to have worked .. I said “Alexa stop music” and it stopped & turned off! Hooray! 👍🏻👍🏻