Skip to main content
Answered

problem with alexa voice assistant

  • March 5, 2021
  • 5 replies
  • 107 views

The Alexa voice assistant works fine to turn on the radio on my Sonos but it doesn’t work to turn off the radio so I have to turn it off by the plug - anyone else have this problem? - I’ve tried removing Alexa & adding it again but the problem persists 

Best answer by GuitarSuperstar

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Try saying, “Alexa, stop music” or “Alexa, stop music in (Sonos speaker room name)”.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

What exactly do you mean by “radio”?


melvimbe
  • March 5, 2021

And what voice command are you using to stop music playback?


  • Author
  • Contributor I
  • March 9, 2021

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 


Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Try saying, “Alexa, stop music” or “Alexa, stop music in (Sonos speaker room name)”.


  • Author
  • Contributor I
  • March 10, 2021

Aha .. thanks that seems to have worked .. I said “Alexa stop music” and it stopped & turned off! Hooray! 👍🏻👍🏻