Amazon Alexa and Sonos

Sonos update and new app installed.The new app drops connection frequently with a pair of Sonos Speakers I have and now, I am unable to play any BBC Radio stations which all played perfectly well using Amazon Alexa. A Amazon device I have works just fine.Up until five days ago I was able to use my Sonos speakers to connect via Alexa to any Radio station, which was the main reason for buying these Sonos Speakers! I’ve spent over four full days now de-registering and re-setting these devices to no avail and I am very angry.These very expensive Sonos speakers have now effectivly been rendered useless.What’s going in Sonos?

Alexa doesnt function with S2 app. I see the previous conversation was closed by sonos. easy to close a conversation if you dont have an answer. totally hopeless service. NO forethought as to what mugh happen with S2

My Amazon Echo 2 & Google Home voice services 99% works in SL with only a few subscription services not accessible. Main reason I wanted to have SONOS other than for improved bedside music quality for most essential voice control services but I was most terribly disappointed even after spending lots of $$$ buying from someone who bought it from Amazon USA

Hi. Has anybody worked out if you can use Alexa voice control on Sonos one to play music from iBroadcast? I can use voice control with Alexa App on my phone to control iBroadcast but it doesn’t seem to work on the Sonos One.

When I attempt to play this station through Alexa, I receive an error message.  I have to open the Sonos Desktop or Mobile App.  How can this be fixed?

I noticed (twice on my first day of Sonos customer - my first Move arrived yesterday) that eventually I can’t talk to Alexa, she wouldn’t reply.I have come up with the following workaround: click the Bluetooth button to activate Bluetooth click the Bluetooth button again to deactivate itSounds familiar to anyone?Wi-Fi coverage is good. Can use music with Spotify just fine on the Move. It’s just Alexa 

There should be a choice of voice assistant as now Alexa has been added as a main assistant my google product will not work with them????? Is there a by pass will Alexa be forced to work my google products when asked? Whole range of speakers have now just been made useless to others who cannot stand Alexa. I use both systems and find it annoying they wont work with each others products 

HiAnyone successful in getting the Port’s 12V trigger to work with Alexa ?   It works fine with S2 app, but if I want to start music using Alexa the digital starts streaming but the amp does not turn on.  Any ideas/suggestions.  If not, how do I report a bug?

I have a new Bose Smart Speaker that can use either Alexa or Google Assist. I am getting two Sonos soundbars and several speakers installed this Saturday. Can my Smart Speaker connect with the Sonos equipment I am getting?

Few months ago I was able to play Kindle books in my Sonos SL paired as stereo, not sure what happened that now its not possible, I tried resetting both speakers to factory settings and configuring them again but no luck. Does anyone has experienced this or know how could this be solved? 

I saw in the Alexa app there is a Sounds option in the app to turn on sounds before and after the commands. They are both off but yet she still bloops. Any way to make this work in with my One?

Is there a way to test if mic is working?Mic light is on; Sonos settings show Alexa connected; Alexa app shows Sonos skill active but Alexa doesn’t respond.

Hi,My sonos system comprises of two Symfonisks as a stereo pair, a play 3, play 1 and two play 5s.  The Symfonisks were in a kitchen group with the dot and were set as the default player for that room. When I asked alexa to play some music it would say “playing x on amazon music on sonos”  and then play the music on the stereo pair. I could also ask Alexa to play music on one of the other players.   I started getting issues where Alexa would say “playing x on amazon music on sonos” but nothing would happen. I`ve deleted all the sonos devices (and rooms I had set up) from the Alexa app and disabled the skill.  Then forced closed both the sonos app and the alexa app. The first peculiarity is when I enable the sonos app again and link it is that Alex discovers the players and adds them plus creates groups for each of the players. Has it always done that?  However, I cannot seem to get back to the point where I can create a kitchen group and have my stereo pair as the default speakers.   I

I use Alexa for voice commands to play music on my Sonos speaker. Until recently everything worked fine. Now, when I ask Alexa to play music on Sirius xm, she says I need to enable the service and link my account on the Alexa app. It is. I’ve contacted support for the Alexa app. I’ve disabled the service and re enabled it. I’ve deleted the Sonos app and the Sirius xm from the app and reinstalled both. I still get the same message. I’ve unplugged the speaker and plugged it back in. I never had issues when I used the sonos1 app.

Hi, is it possibile for the Sonos skill to activate Sonos Radios thru Alexa? I didn’t find anything about it.Thanks

I have numerous Sonos products which are excellent and support Alexa,  I have just purchased a Eufy wireless doorbell which works with Alexa.  As I can only access Alexa through my SONOS equipment, how can I link it to ring on my SONOS / Alexa when the doorbell is pressed.

I’ve just spent two hours  re-setting my Sonos One so that it recognizes a new router. Alex is working Ok, because when I ask her the time, or the weather, she gives correct answers, and when I ask her to play a particular play list, she finds the play list and says that she’s playing it, but there’s no sound after that??

How come Alexa can't play from the Apple Podcast skill on my Sonos smart speaker?

Hi all, had a new Virgin media hub3 installed yesterday and now can’t play radio stations through the Beam via Alexa. Worked perfectly a week ago, just a new hub fitted! Help please!

If I add 2 x Sonos One SL to my Beam as rear speakers will Alexa play music through all 3 speakers or just the Beam?Thanks for any insight.

Hi Needs some advice here...!I have 2 Sonos One’s separated, one called kitchen for obvious reasons the other dinning room. Both play trough the Sonos app, BBC Sound s App and intune app. However if I’m in the kitchen and I ask Alexa to play a song. She says playing song by UB40 on Spotify. However it plays on the Dinning room not the kitchen Therefore I did a Factory reset on each speaker naming each one Kitchen and Dinning Room. The problem I have now, is that neither speaker will no longer play Spotify through alexa. My Sonos app say it playing but there is no sound. My router is on Sky UK if this makes a difference any help greatly appreciated 

For the last six months we’ve had a weird, intermittent issue with Alexa and timers on a Sonos One and a Beam. We get two problems, intermittently (for about 50% of all timers): In response to “Alexa, start a N minute timer”, unit fails to respond, but starts the timer anyway; or Unit responds affirmatively, but upon subsequent inquiry says “No timer is set” and/or it fails to go off. They otherwise work perfectly in all respects; all kinds of playback, whether internet streams or local music library, and for all other voice commands & skills. In addition, the same timer commands do work consistently on a “real” Amazon Echo & Echo Dot on the same network. Fixes attempted: Factory reset, including deconfiguring, removing unit from both Amazon & Sonos accounts and re-adding after reset Connecting via alternate networks (including all of: Wifi, Sonosnet, and fixed-wire network). Even tried a different ISP, temporarily. Circumstances: Alexa on Sonos devices otherwise works flaw

I am trying to set up a Group called “everywhere” to play on my 3 Alexa devices, Alexa, Dot and sonos.  Group works great for Alexa and Dot.  When I try to Add Sonos Alexa app says it is not compatible.  All are on the same network and the Alexa app sees all 3 speakers.  Starting to get a little disappointed in the Beam.  This should not be this hard.  Any ideas? I have made sure that everything is on a single account in Alexa.  That was an issue in the past with lights, I was logged into my account on my phone and Alexa was set to my wife’s  I have since logged into my wife’s alexa app account for the time being in hopes of fixing this. 

is Alexa unable to speak calendar notifications?

I have lost Alexa on my Play One.  I have factory reset the speaker and reconnected it.  I’ve also done everything under in the Sonos support topic about deregistrating and reregistrating an Alexa device.  When completing the setup, I can hear Alexa confirm setup with, “Hello!”.  However, the mic led will not turn on.  There is a tone each time I turn the mic on and off but it will not respond to any commands.  Everything looks fine, just no mic LED or response.Your diagnostic confirmation number is: 1384143241.   What’s the next step, Sonos? Thanks- John