Is there a way to test if mic is working?
Mic light is on; Sonos settings show Alexa connected; Alexa app shows Sonos skill active but Alexa doesn’t respond.
Best answer by UKMedia
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Userlevel 7
+20
Hi
Please open the Alexa App>Settings>Alexa Privacy>Review Voice History. This will list all of the commands that Alexa has heard.
I’ve checked. Alexa hasn’t heard anything I said to the Sonos 1.
Userlevel 7
+20
Just to check, the status light is a white rectangular light. The mic light is a small round white light. Can you confirm that the light is on by touching the mic symbol and ensuring the round white is on then try ' Alexa, what's the time'.
Both white lights are on. No response from Alexa
Userlevel 7
+20
Both white lights are on. No response from Alexa
I suggest that you contact Sonos Support, this sounds like a defective unit.
OK.
Thanks for your advice.
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