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Alexa requires instructing twice for almost everything

  • January 29, 2021
  • 6 replies
  • 289 views
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I have quite a complex setup of:

3 Sonos Ones w/ Alexa in individual rooms

2 Sonos ones (w/o Alexa) and a sonos beam w/Alexa as a surround sound 

A bedroom with a playbar

A boost

 

Every single Sonos/Alexa product requires me to ask Alexa twice to do anything. It’s quite interesting.

 

Any ideas please? 

Best answer by UKMedia

This solved this issue for me: Tips & Tricks - Resolving random issues impacting Sonos devices... | Sonos Community

Followed by Disabling then Enabling the Sonos skill within the Sonos App.

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6 replies

J
  • John B
  • January 29, 2021

Do your speakers 'duck',  i.e. lower volume,  at the wake word?

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  • Panflanman
  • Author
  • Contributor II
  • January 29, 2021

Yes they do @John B 

UKMedia
  • UKMedia
  • Answer
  • January 29, 2021

This solved this issue for me: Tips & Tricks - Resolving random issues impacting Sonos devices... | Sonos Community

Followed by Disabling then Enabling the Sonos skill within the Sonos App.

Remember: Sometimes Red Wine helps :)
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  • Panflanman
  • Author
  • Contributor II
  • March 1, 2021

Thanks @UKMedia it seems to be getting worse. I think my alexa in the kitchen has gone senile… she doesn’t even seem to know her own name when you stand directly in front of her… yet my lounge will pick it up.

She’ll also randomly kick into gear when I’m on conference calls and someone says something nothing like ALEXA but say Teddington… she’ll spring into action… 

UKMedia
  • UKMedia
  • March 1, 2021

Hi.

Did you reserve addresses for your devices?

Remember: Sometimes Red Wine helps :)
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  • Panflanman
  • Author
  • Contributor II
  • March 1, 2021

@UKMedia no, but i have done this before and it didn’t solve it. The problem is two-fold:

  1. Alexa rarely recognises that you are addressing her
  2. When she does, after 3 or 4 attempts, she doesn’t action the ask… just goes quiet until you repeat, at which point it tends to work.
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