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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,243 Topics
  • 24,864 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3243 Topics
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JJAYContributor I
asked in Amazon Alexa and Sonos
Alexa announced but missing in Brazil?

According to the brazilian Sonos Webpage, the Sonos One works with Alexa. But, in my setup with 2 Sonos One and a Sonos Beam, Alexa does not show up as Voice Service. This is really bad, as it means that I cannot use my Fire TV cube!It is really frustrating, as the interaction with this device was the primary reason for buying the Sonos system. I feel mislead by Sonos Brazil. [Yes, I created this topic out of frustration, I feel mislead!]

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1 year ago
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Simon_140Enthusiast I
asked in Amazon Alexa and Sonos
Alexa on Arc goes quiet for too long after asking a question

I have an Arc set up with two One surrounds and not long ago (I can’t pinpoint exactly when) it started taking at least ten seconds for the volume to go back up after asking Alexa something and the answer finishing, or if it thinks it hears the wake word it will stay quiet for far too long. Any ideas would be much appreciated, as it’s really annoying. I don’t have ‘follow-up mode’ enabled as it’s ‘disabled when using Wi-Fi connected speaker’ according to the Alexa app.

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Sotiris C.
1 year ago
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SiggygymContributor I
asked in Amazon Alexa and Sonos
voice assistant cannot play music when prompted

Recently taken my somos roam away and connected to the holiday home wifi. Worked ok to start with but now Alexa won’t play music when prompted. Alexa works and searches as expected but for some reason music cannot be triggered. I have to do it manually via the sonos App. I tried re-authorising the music services, reinstalled Amazon music, but still nothing. Is very strange. Any ideas? 

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Corry P
1 year ago
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DJRKMContributor I
asked in Amazon Alexa and Sonos
Alexa does not respond on both speakers

I have one Sonos One and another SL in my room set up as a stereo pair. If I ask the ONE a question is it possible it responds from the speakers of both the ONE and ONE SL? so if I ask a question alexa only responds from the speaker of the ONE. Can I make it answer my question on the both speakers???

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Corry P
1 year ago
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Alpha NeuronAvid Contributor III
posted in Amazon Alexa and Sonos
sonos beam and alexa turn on turn off issues

throughout the last couple of years I have had variable success with whether or not alexa turns off the tv. now its variable success whether or not alexa turns on the tv. switching hdmi to the non-arc port is what allowed alexa to turn off the tv. BUT that annowing sign saying your audio device is not in the arc hdmi port would intermittently show up despite pressing ok or just leaving it alone. Samsung TV. switching the hdmi port bact to the arc port now “confused” the tv and so variable whether or not alexa can turn on or turn off the tv… SONOS, please address and create appropriate update. what does the community think? thanks

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AjTrek1
1 year ago
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Dbradley55Contributor I
asked in Amazon Alexa and Sonos
Sonos and echo dot

I am using Alexa on an echo dot and it plays music through my Sonos One gen2. Is the echo device superfluous here? Which device is actually converting the digital music stream to analogue (I presume that the Sonos has the superior DAC). Thanks.

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Ken_Griffiths
1 year ago
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NichoWContributor I
posted in Amazon Alexa and Sonos
Problem using Arc with Alexa

I have a Beam upstairs and an Arc downstairs. The Beam works fine with Alexa ( although have an Amazon fire stick close by the Beam, and I wonder if it’s that which is responding?! - this is connected to the tv, and so is the Beam). but with the Arc Alexa keeps replying - “first enable skill for Arc in Alexa app” .. which is already enabled but I’ve tried disabling it and re-enabling it, but then Alexa says it can’t find devices. I’ve been able to control the Arc via Sonos app, playing Amazon Music, but Alexa won’t work. Can anyone help with this? I’m very confused!

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1 year ago
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kmmccormContributor I
asked in Amazon Alexa and Sonos
Era 100 - “There was a problem adding Alexa”

Has anyone else had issues setting up Alexa on their Era 100? I have a One with Alexa enabled but when I try to add Alexa to my 100 I get a “There was a problem adding Alexa” error after clicking the “Sign in to Amazon” button. I have logged out of and back into the Amazon Alexa app, and disabled/re-enabled the Sonos skill in that app. 

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Corry P
1 year ago
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AaronWaguespackContributor I
posted in Amazon Alexa and Sonos
Can’t get Alexa Announcements to work on my new Sonos One

Bought a Sonos One and connected it to my old 2x Sonos plays.I did this to set up Alexa routines for my daughter.While I have been able to get music to play out the speakers from a routine,I cannot get it to do an Announcement through any of the speakers from a routine.When I press play on the routine it says “Now playing you routine” but no sound is played.I have reset the speaker, removed the Alexa app, re installed it re connected it to the Sonos app but it still did not work.There is a post on the Sonos community talking about this from a couple of months ago but it seems like it is working for some and not others.I was hoping someone here might have some thoughts on getting this to work.

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Corry P
1 year ago
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mhutchzEnthusiast I
asked in Amazon Alexa and Sonos
Does Sonos app update 15.2 break your system?

Alexa on Beam v1 is broken after the 15.2 update.  Fed up. Every update destroys my system. How about you?

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1 year ago
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Rwhitaker51Contributor I
asked in Amazon Alexa and Sonos
Alexa

I’ve connected Alexa and Alexa speaks through my Beam. Yet when I ask Alexa to play my music it says I need to connect. 

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Ken_Griffiths
1 year ago
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EriksatieAvid Contributor I
posted in Amazon Alexa and Sonos
Announcement routine with Alexa not working

I have two Sonos speakers with Alexa (beam and one gen2).I've created a routine with an announcement to be played on all the speakers at a certain time, but it is not working. also testing the routine is not making any announcement. If a do a manual announcement it is working correctly. I have seen other threads about this problem but I haven’t find a solution.

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A
1 year ago
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Jaggett2015Contributor I
asked in Amazon Alexa and Sonos
my sonos speaker cant play and music services theough alexa

The alexa on my sonos can't play any music services, it says I have to link them and go back to sonos app, but they are linked. I've tried a million times. Any help would be great

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Corry P
1 year ago
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Barnsey58Contributor I
asked in Amazon Alexa and Sonos
new update

After update ,Alexa does not work and sonos will not play music through the app

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1 year ago
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pjstingrayContributor II
asked in Amazon Alexa and Sonos
Sound not reverting to TV after using Alexa

After using Alexa on my Arc the sound does not revert to TV - can anyone suggest a fix please? 

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1 year ago
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Tim216395Contributor I
asked in Amazon Alexa and Sonos
beam and alexa

When I ask alexa on my beam or roam to play songs it will only ever play one and then stops.

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T
1 year ago
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snelldAvid Contributor I
posted in Amazon Alexa and Sonos
Sonos Beam gen 2 not showing as an announcement device in Alexa App

I have added a Beam gen 2 to my home. I was setting up the ring doorbell announcement to all speakers in the Alexa app and go into the Ring Doorbell settings but it is not showing the Beam in the announcement device list. All my other speakers - echo shows and various other Sonos devices are listed. I have checked everything I can think of, including that the Beam in set enabled for communication and announcements in the Alexa app. Disabling / reenabling the Sonos Alexa skill / Removing all Sonos devices and readding.

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1 year ago
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Jake046Contributor I
asked in Amazon Alexa and Sonos
alexa assistant answers, but wont play Amazon music

Alexa answers my request, for example “Alexa play Imelda May”  she then says the normal “shuffling sons by Imelda May”   - But then nothing.  My other echo devices work fine. Sonos One Gen 2 

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Corry P
1 year ago
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dishahdadpuriContributor I
asked in Amazon Alexa and Sonos
Sonos One - Cannot Add Amazon Alexa Voice Service Error "There was a problem adding Alexa"

Was working fine till yesterday. Have followed all instructions and tips on this community plus others. Still cannot make it work. On Alexa app shows device as offline when it is not. Help?  :-(

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UKMedia
1 year ago
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lsmith77Contributor I
asked in Amazon Alexa and Sonos
Apple Music limitations

I noticed that for many albums (especially anything somewhat popular, ie. non children's music), when I use Apple Music (with Alexa/Sonos Voice), I end up with no way to manage the playlist, I cannot repeat or decide which song to play next. I just have an “end session” button if I go to the Sonos playlist.When using Youtube Music I don’t have this issue, so I guess this is an intentional limitation of Apple Music?Backstory: I have Youtube Premium because I don’t want adds on Youtube. But it seems like Sonos isn’t prioritizing Google given its law suit. A while ago Google Assistant “announce” stopped working. I also wanted to be able to use Sonos Voice, so I switched to Sonos Voice + Alexa. But neither supports Youtube Music. As a result I started a trial of Apple Music but so far I am quite disappointed. Apple Music + Alexa also seems less good when it comes to dealing with music requests from my child (in German). I guess I might give Amazon Music a try. 

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1 year ago
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JerryZmanContributor I
asked in Amazon Alexa and Sonos
Sonos Shopping list not working with android alexa

I can create a shopping list using the sonos alexa. However, it does not appear on my samsung android phone alexa. Alexa on phone connects with sonos just fine. Shopping list on phone Alexa is a separate list. Is there a way to be able to verbally create a shopping list on the sonos and have it appear on my phone when I take it shopping?

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1 year ago
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CrownContributor I
asked in Amazon Alexa and Sonos
sonos one using Alexa

My Sonos One has recently started saying “sorry this device is offline”.  I have disabled and re enabled via upgraded Sonos app. Updated software on Sonos one. Deregisterd and re registered via Alexa App. Both apps report device is online via wifi. 

10723
M
1 year ago
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Fremex78Contributor I
asked in Amazon Alexa and Sonos
Cannot control my Sonos Speakers through Alexa anymore

Hello all,I have a Sonos system with multiple speakers that was originally set in the UK.I have now moved to Spain and tried to control again my speakers through Alexa but it’s been impossible to do so: Alexa sees I have Sonos speakers, suggest to me that I should enable them but then I get the message “You are not elegible to enable this skill due to geographical restrictions.”Would someone be able to help?

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UKMedia
1 year ago
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MwilliamsContributor I
asked in Amazon Alexa and Sonos
Explicit music randomly playing

Anyone having issues with explicit music randomly playing? This has happened to us 5 times now a few of which with kids and family over. When I say explicit I don't mean just any music with some explicit language. I mean meth, cocaine, murder, f*#king h03s, mentioned in the first 15 seconds of the song… Unacceptable for this to happen multiple times with no explanation from Sonos.

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1 year ago
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Clark_1701Trending Lyricist I
asked in Amazon Alexa and Sonos
Sonos Beam Gen 2 lowers its volume when separate Alexa Echo is invoked.

I have a Sonos Beam Gen 2 connected to my Samsung TV via e-ARC. Neither the TV nor the Sonos Beam have Alexa enabled. None the less, when I say “Alexa” (talking to my Amazon Echo) the Beam lowers its volume. This does not happen when I use the TV without the Beam connected (the volume remains constant). Is this a feature of the Beam? Can it be disabled (I would prefer that the volume remain consistent)? Oddly, I do not have this issue with my Sonos Arc (also connected via e-ARC to an LG TV).

2976
C
1 year ago
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