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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,316 Topics
  • 25,291 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3318 Topics
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Michael_295Contributor I
asked in Amazon Alexa and Sonos
Alexa says ok or I don't know what went wrong

Just updated to the public beta and setup sonos and alexa apps. Cant get anything to play just says ok or i dont know what went wrong I have 5 devices all discovered but none work. Any ideas where to start problem solving Kind regards Michael

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javabullyContributor I
asked in Amazon Alexa and Sonos
Alexa and Playbar

I have several echo dots and Sonos speakers. When engaging with Alexa, the volume on all the speakers is reduced. The one exception to this is the Playbar when playing audio from the TV rather than music. Is this due to be fixed ?

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bockersjv
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DirtlaxContributor I
asked in Amazon Alexa and Sonos
Alexa volume control with grouped speaker

I have a Sonos 1 grouped with a Play 5. When I ask Alexa to change the volume, the change only occurs on the Sonos 1 and not the play 5. Has anyone else experienced this behavior?

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jgatie
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stuwatContributor I
asked in Amazon Alexa and Sonos
Problem playing radio station when using Amazon Echo to launch station

Hi, if I say Alexa, play Triple M Melbourne in the bedroom, Alexa responds with Cannot find a station based on Triple M Melbourne, instead of actually playing the station. Other stations work fine. How can I resolve this?

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Illoyd21Avid Contributor I
asked in Amazon Alexa and Sonos
Is there an easy step by step guide of what sonos and alexa will do?

All connected. added some music to the queue in the app... can pause music one time in 5, can't get amazon music unlimited to play any music at all using the phrases supplied here, It just plays whatever song is in the queue, so basically at a loss of how to use this, I have the echo dot and each has a play 5 or playbar. cant get the volume to go up or down and has some generic message about can't do it while there is no music playing - even though the queue plays.. guys have we really waited a year for this?

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Keith N
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simonjhutton84Contributor I
asked in Amazon Alexa and Sonos
Multiple Sonos one in 1 room and Alexa

I've just got 2 Sonos one players and configured Alexa, works about 75% of the time and I think it's because both are responding when I say Alexa. Is there any way to make only 1 of the Sonos One players respond when you say Alexa?

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andrew pContributor I
asked in Amazon Alexa and Sonos
Getting Alexa to play over multiple groups

I got alexa connected, but I cannot seem to get her to play on more than one room at a time. She does not recognize Everywhere and she doesn't response to "play X in Kitchen and Living room" just one or the other.

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jgatie
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stujTrending Lyricist I
asked in Amazon Alexa and Sonos
Alexa only playing one track from Amazon Music

Alexa is only playing one track from Amazon music. I have seen this fixed with a patch on here for Spotify. Is there similar for Amazon Music? Also; Sonos.com states that you can play all your music on Sonos using Alexa. My music is on my computer and in Apple Music. How do I play that? Diagnostic number 8000800

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jgatie
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Erich SchroederContributor I
asked in Amazon Alexa and Sonos
IFTTT use - always need to "trigger"?

When using Alexa for opening the garage with gogogate it works only when I start with: Alexa, trigger open garage. What I need to change to just say: Alexa, open garage?

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jgatie
careynjulian
careynjulianContributor I
asked in Amazon Alexa and Sonos
Sonos One multi room compatibility

When will Alexa Sonos One be compatible with multi-room playing with Alexa dots and echos?

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jgatie
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NjrContributor I
posted in Amazon Alexa and Sonos
Sonos, Alexa and spotify

Very disappointed so far with voice control. Been waiting for nearly a year and finally it's here. But you can't voice control via alexa to play locally stored files of Spotify the no1 streaming service. Does anyone know how long it will be before Spotify or local files will be supported? Really surprise Sonos would release this without Spotify support, since we have all been waiting so long.

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dkhatton62
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samsjContributor I
asked in Amazon Alexa and Sonos
Sonos One or Bose Sound touch 10

I was looking at the Sonos one since it has Alexa integrated and Google assistant might come in the future. But i only have free music services and no paid/premium subscriptions. I was wondering if its still worth getting the Sonos One or consider Bose Sound touch 10 with Amazon echo dot (amounts to similar price) which adds Bluetooth and Aux input.

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johnrjury
johnrjuryContributor I
asked in Amazon Alexa and Sonos
Sonos One and Echo Dot

Can Alexa be used to control my system from each device?

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johnrjury
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SirAlContributor I
asked in Amazon Alexa and Sonos
Sonos one not playing anything.

New to the sonos and alexa game, treated myself to a sonos one. Want to love it, but it's currently a fairly useless, but nice sounding white box. All connected up ok, but when I ask it to play anything on tunein for example it says, "playing bbc radio" but then doesn't find or change the station. Only way I can get it to play is direct through the sonos app. Help?!

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felix.graebertContributor I
asked in Amazon Alexa and Sonos
Sonos with Alexa no screw at the back for wall holder

are there wall holders that can be used with new Play 1?

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Paulw123
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CantonalivesContributor I
posted in Amazon Alexa and Sonos
Alexa seems to play attack but no sound

Hi all, Got the new Sonos 1 with Alexa yesterday and experiencing some annoying issues. I must state that i have had it working and playing sounds. But now i say "Alexa play...." and she says she is playing it but no sound. On my Alexa app it has the device name of Sonos 1 and the 'Family Room' name. Sonos 1 says online but Alexa says she is playing in the 'Family Room'. Its like there are 2 devices and she plays to the wrong one. I should state that askkng her a question gets an audible answer. Oncw i have it working, if i unplug ita back to not working again... At the moment i am somewhat disappointed with the product as i expected more. Any help much appreciated. CL

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Jaymoss12Contributor I
asked in Amazon Alexa and Sonos
Sonos Echo play together

I would like to play same music on my Sonos speakers and Echo speakers. Will this feature be added?

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jgatie
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Steve_230Contributor I
posted in Amazon Alexa and Sonos
I think I'm actually disappointed with the new Play One

I should have done my homework better - I assumed I could just replace one of my Play:1 surround speakers with a Play One. I was wrong on several counts 1) You can't pair a Play:1 and a Play One - Setup up won't allow you to do it. 2) There's no screw fixing point on the Play One - there is a button on the rear instead. Had to use double-sided foam tape to mount the speaker on my floor stand (obv. before I discovered point 1 above) 3) They don't match - the :1 is grey, and the One is black. They looked weird either side of the sofa. 4) I can't use the 'Echo' wake word - both of my other Echos use 'Echo' and the family is very used to this now. Also the Play One isn't that far from the kitchen Echo, so I would like to just have one word to shout out, and let the Echos sort out which one responds. 5) They sound different - I think the One sounded a bit richer, and this maybe something that could be resolved by clever tuning, but given pint (1), it doesn't seem likely this is somethi

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ukzerosniperContributor I
asked in Amazon Alexa and Sonos
Alexa thinks i'm in California, how do I fix her?

When I ask Alexa for the weather, she tells me the weather in California. How can I update her and get her to realise that I live in the UK? Thanks guys

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Marto69Collaborator I
asked in Amazon Alexa and Sonos
Alexa - different rooms out of Sync

Got a Dot today using the discount code - thanks. Been playing about and noticed something. After asking Alexa to play Radio 2 in the kitchen (play 3) (started fine), I then asked her to play Radio 2 in the Living Room (stereo pair of Play 1's) The Stream started OK but was significantly out of sync with the Kitchen. Obviously the rooms were not grouped but I would have expected the audio to be synced - I believe had I started 2 independent streams via the app (not grouping) the audio would still be in sync - maybe I am wrong on that? I was experimenting really and would normally just group the rooms (I expect I can do this via voice at a later date) so not a big deal but I was surprised with this. Anyone else noticed this

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jgatie
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jjrharperukContributor I
asked in Amazon Alexa and Sonos
Play:1 Not Discovered

I am almost giving up with this Sonos & Alexa integration. I have a Play:1 device which I am trying to link up with Alexa. The Alexa app on Android is the most recent, the Sonos app on Android and the Windows desktop are the most recent. Also the software on the Play:1 is up-to-date (checked on the Android app and Desktop app). I can add the Skill on either the App or through a web browser (Chrome) on the desktop - I have signed into my Sonos account, authorised, then signed into the Amazon account (goes to Amazon.com not .co.uk??). This seems to work without a hitch every single time I have tried it (I have lost count now...). The problem comes when I try to discover devices the message "There was an error discovering your devices" flashes up and has done so every single time I have re-added the Skill which is now driving me insane!! I have even reset the Play:1 and re-installed all the apps numerous times but still cannot get Alexa to discover the Play:1. Stuck!

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RoloContributor I
asked in Amazon Alexa and Sonos
Sonos/Alexa in multi-room situation

I am having difficulty getting Alexa to respond to audio requests for her to play music over Sonos in several rooms at the same time. She only seems to be able to cope with one room. Anyone else experienced this?

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LozbozChromatic Producer I
posted in Amazon Alexa and Sonos
Sonos One Reviews are starting to appear... 'Good hardware.. buggy software'. What a surprise !!

The first few reviews of the Sonos One are emerging. https://www.engadget.com/2017/10/18/sonos-one-review/ Unfortunately, there were a few times I ran into some strange and frustrating bugs -- the speaker wasn't recognizing that it was playing music, so "pause" or "next track" requests didn't work. Amazon Music also occasionally got confused and told me it was playing on another device so it couldn't play on the speaker I asked for. https://www.theverge.com/circuitbreaker/2017/10/18/16490866/sonos-one-speaker-review-alexa The process of enabling Alexa was a different matter and left me, a tech reviewer, feeling pretty stupid. Alexa could answer general questions and control my smart lights just fine within minutes, but would give me a “Something went wrong” error when I asked for music (or podcasts) with voice commands. https://www.wired.com/story/review-sonos-one/ Once you get things humming, the limitations of the voice controls become clear pretty quickly. The S

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MadMonkey71
MadMonkey71Contributor II
asked in Amazon Alexa and Sonos
SONOS One play Deezer?

Will Sonos One play my Deezer songs / playlists? Assume this would then work with my groups...

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MikeV
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JohnWDContributor I
asked in Amazon Alexa and Sonos
Sonos One Alexa trigger word

My shiny Sonos One arrived today and it all setup fine but for my Echo devices I use the trigger word “Echo”. However, I can’t see anywhere in the Alexa setup to change the trigger word to “Echo”. Am I doing something silly?

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