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Any time I ask Alexa to do something, I,e, ‘Alexa, play radio’, she responds with ‘i am not not sure what went wrong’.

I have restarted, even factory reset my device. I have deregistered all devices on my Amazon Alexa app, uninstalled all Sonos apps and Alexa apps.

I have tried resetting everything I can, and set the device up as a new device. But I am getting no where.

Please help!
I'm not sure of the exact steps that you've taken, so I suggest that you follow the steps I listed in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Just checking, have you tried Alexa>Play Radio 2?
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