Answered

Alexa plays wrong zone when instructed

  • 14 November 2017
  • 4 replies
  • 4511 views
T
Everything was working fine. Then I went away for a week for work came back and Alexa won't play the music in the correct room.

I'll say "Hey Alexa, play music in office", it will then say "playing music in office" and start playing the music in the living room. When I look at the app, it shows it's playing in the living room. I will have to then physically stop music in living room and then play music in office.

Anyone else having this issue? Just started happening.
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Best answer by UKMedia 14 November 2017, 15:40

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4 replies

UKMedia
Userlevel 7
Badge +20
Hi

Try disabling the Sonos skill within the Alexa app and if the problem continues then log on to the Alexa app on a PC and under Smart Home>Devices select 'Forget All' and then 'Discover'.
Remember: Sometimes Red Wine helps :)
T
I tried this, but it didn't work. Alexa says something went wrong.
UKMedia
Userlevel 7
Badge +20
Okay, here is the superset of actions:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
T
Thanks. I just turned off sono skills and then turned back on and it worked.
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